Name: Farmer Gracy
Address: Herenweg 436, Noordwijkerhout, South Holland
Rating: 4.73

“The bulbs I purchased have all been very good. Unfortunately I have not been so pleased with the bare root shrubs, because twice one of the three I bought looked dead on arrival and has never grown. I will continue to buy my bulbs from Farmer Gracy but will not buy any more bare root shrubs”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We are sorry to hear that there are concerns regarding the condition of some of the bare roots received and that these have failed to thrive. Please kindly send an email to customercare@farmergracy.com with the details so we can assist accordingly. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“I ordered Tulips & Narcissus from you last Autumn - order arrived 2.9.23. Most of the bulbs were pretty good, except the Marianne tulips are completely from the image shown on your website. They are a bright Red/Orange which I would never have in my pots with La Belle Epoch. Very disappointing. Will try & upload photo. Also no sign of any Pheasants eye flowering? Is it still too early? Look forward to receiving your response. Thank you”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We're sorry to hear that there are concerns regarding the tulips now they in flower. We do our utmost to ensure all items are labelled correctly as we understand how frustrating it can be to receive the wrong variety. Please can we kindly request that you send an email to customercare@farmergracy.com with further information so we can advise All the best, Farmer Gracy Customer Care

Posted 1 year ago

“As a full time gardener I decided to try Farmer Gracy this year. I've placed several orders and found varying quality in the delivered plant material. I guess until I see the flowering results I cannot dismiss the quality too much however, lots of the Dahlia tubers' fingers were damaged and generally a lot lighter/smaller than the 3 tubers bought cheaper from a high street supermarket. I worry that when a business is scaled up the quality can be lacking sometimes. Maybe I was just unlikely, but again I will wait to see the results. Unfortunately I didn't take any photos but I could photograph the growth quality in due course. Vest regards, Jules”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We're sorry to hear that there are concerns regarding the condition of some of these Dahlia tubers. Dahlia tubers can be quite fragile and during harvest they can suffer light damage. Bent tubers which appear cracked where they join the neck are common and this won't usually have an impact on the performance of the plant. Please let us know if there are any issues with the growth later in the season so we can advise and assist accordingly. customercare@farmergracy.com All the best, Farmer Gracy Customer Care

Posted 1 year ago

“The dahlia tubers I ordered look good and I’m looking forward to watching them flower. They arrived within the estimated time frame, I am however disappointed with the delivery service (Evri) my parcel arrived looking very battered with soil coming out.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We're sorry to hear that there was an issue with this delivery. The orders are packed with care and it is disappointing to hear the order arrived in a poor condition. Please do let us know if any of the items have been affected by the damage as we can replace where necessary. customercare@farmergracy.com All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Two of the three dahlia tubers I ordered were good. The third one was two small tubers, each with two or three tubers attached and several small loose tubers without a growing point. If they had all been as the first two, I would have given 5 stars as they were carefully packaged and delivered.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. Dahlia tubers are naturally different shapes and sizes, often a tuber which appears small will still grow into a full-size flowering plant. Please feel free to send an email including photos to customercare@farmergracy.com so we can asses the dahlia for you and if necessary, arrange a replacement. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Hi bought three Aquilegia 'White Barlow , bare root , one was a well established bare root plant , the other two were less than half the size and very poor quality , i will have to see if all three survive and flower”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We're sorry to hear that there are concerns regarding the condition of some of the bare roots received. Please feel free to send an email to customercare@farmergracy.com if you have any issues regarding their growth. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Good quality, poor delivery service. Evri might be your cheapest option, but it will cost you eventually. I will shop elsewhere if I know Evri delivers my order. They are unreliable and unacceptable.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We're sorry to hear that there was an issue with this delivery and for the inconvenience it has caused. We have found them, as a whole, to be a reliable courier. We do however fully appreciate that some of our customers have experienced a poor service with their local depot and drivers. Please note, our team can liaise with EVRI on your behalf if there are any delivery queries. We kindly ask that an email is sent to customercare@farmergracy.com with the information so we can contact the couriers in question. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Good quality, poor delivery service. Evri might be your cheapest option, but it will cost you eventually. I will shop elsewhere if I know Evri delivers my order. They are unreliable and unacceptable.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We're sorry to hear that there was an issue with this delivery and for the inconvenience it has caused. We have found them, as a whole, to be a reliable courier. We do however fully appreciate that some of our customers have experienced a poor service with their local depot and drivers. Please note, our team can liaise with EVRI on your behalf if there are any delivery queries. We kindly ask that an email is sent to customercare@farmergracy.com with the information so we can contact the couriers in question. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Ordered various bare roots and bulbs, arrived but was missing part of the order, advised customer services, assured they would be forwarded, but still not received, disappointing”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We're sorry to hear that some items were missing from your order. Please note that the team endeavour to respond within 24 - 48 business hours, please kindly check your junk/spam folder just in case. We will do our utmost to replace any missing items as soon as possible. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“My honest opinion is that buying bare roots is a mixed bag, success wise. I’m an experienced gardener and I have ordered from you often in the last few years. In Autumn I planted 100 Allium Moly, purchased from you. They were planted at the correct depth in very free draining soil amongst other happy bulbs and so far not one has made an appearance, no leaves, nothing. I ordered 3 giant pink Dahlia, and two thrived, one rotted. Although you kindly sent a replacement tuber, unfortunately it was crushed and snapped, I’ve planted it anyway but I don’t hold much hope for it. In conclusion, I won’t be ordering so much from you guys in the future, which is a shame. I’m waiting the see if the 4 o clock bulbs do anything, that will help me decide whether to order again or not.”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that you have been disappointed with the items received from us recently. We apologise that the replacement Dahlia arrived in a poor condition, we are happy to replace any that arrive in a poor condition. Please feel free to send an email to customercare@farmergracy.com with further details regarding this dahlia and Allium's so we can advise and assist accordingly. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Bulbs and bare roots were good quality and came in good condition. My only got one thing to say is that the delivery took nearly 3 weeks.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We're sorry to hear that the delivery took longer than expected. We endeavour for all orders to be delivered as per our shipping schedule and at the correct time for planting. Please can we kindly request that you send an email to customercare@farmergracy.com outlining any queries with this order so we can assist. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Come già scritto (sto attendendo un vs.riscontro) le piante di rosa pervenute erano in pessime condizioni.mi sono già avvalsa dei vs. servizi rimanendo soddisfatta ma questa volta non posso dire altrettanto.”

Helpful Report

Posted 1 year ago

Ciao, Siamo spiacenti di apprendere che la Rosa è arrivata in pessime condizioni in questa occasione. Il nostro team risponde entro 24 - 48 ore, ti preghiamo gentilmente di controllare la cartella della posta indesiderata/spam per ogni evenienza. Se non hai ancora ricevuto una risposta, non esitare a ricontattarci in modo che possiamo risolvere il problema tempestivamente. customercare@farmergracy.com Ti auguro il meglio, Assistenza clienti Farmer Gracy

Posted 1 year ago

“Would have given five stars but plants were in transit for over a week. Might have been better to wait till after Easter holiday to dispatch them. Hosta T Rex was one shoot which had started growing searching for light and had broken off in transit. Lots of very lovely paper and card in the box,would have preferred better delivery experience. Maybe just bad luck on my part but not ideal.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We're sorry to hear that there was a delay with the delivery of this order and for the inconvenience it has caused. Please note, our team can liaise with EVRI on your behalf if required. We kindly ask that an email is sent to customercare@farmergracy.com with the information so we can contact the couriers in question. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“One of the bags of alstroemeria contained no tubers and one contained a very small part of a tuber which I am not convinced will produce a plant”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that some of these tubers were missing from your order. Please can we kindly request that you send an email to customercare@farmergracy.com with further information so we can arrange to replace or refund accordingly. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Wasn't too much growth on the stuff I bought hidden amongst the compost my others from u were much better”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that you have been disappointed with your most recent order with us. Please feel free to send an email to customercare@farmergracy.com with any further information so we can advise and assist. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“My honest opinion is that buying bare roots is a mixed bag, success wise. I’m an experienced gardener and I have ordered from you often in the last few years. In Autumn I planted 100 Allium Moly, purchased from you. They were planted at the correct depth in very free draining soil amongst other happy bulbs and so far not one has made an appearance, no leaves, nothing. I ordered 3 giant pink Dahlia, and two thrived, one rotted. Although you kindly sent a replacement tuber, unfortunately it was crushed and snapped, I’ve planted it anyway but I don’t hold much hope for it. In conclusion, I won’t be ordering so much from you guys in the future, which is a shame. I’m waiting the see if the 4 o clock bulbs do anything, that will help me decide whether to order again or not.”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that you have been disappointed with the items received from us recently. We apologise that the replacement Dahlia arrived in a poor condition, we are happy to replace any that arrive in a poor condition. Please feel free to send an email to customercare@farmergracy.com with further details regarding this dahlia and Allium's so we can advise and assist accordingly. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“I had to wait quite a long time for my bare root plants to arrive from The Netherlands. When they arrived some of the shoots attached to the roots had broken off, so I am waiting to see if they have survived now they have been planted. So yes, I think the packaging could have been better with Fragile stickers placed on the box to ensure the plants arrived undamaged.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We're sorry to hear that some of these sustained some damage during transport. All our orders are packed carefully by the team in packaging that we understand will protect the items for the journey from the Netherlands to the UK. Please feel free to send an email to customercare@farmergracy.com if you have any concerns regarding the items received. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“The range of bulbs & plants is extensive. Delivery time is good. Given the prices, the quality is questionable. About 50% bulbs & 30% bare root plants I have received have grown, compared with 70%+ from other suppliers. It is hard to claim refund, unless damaged during delivery, as proving why plants didn't thrive is difficult.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We're sorry to hear that there are concerns regarding the condition of plants received from us in the past. If you have any concerns, either on arrival or during the season, then please kindly send an email to customercare@farmergracy.com. We are happy to offer advice or replace any that arrive in a poor condition. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“The two bare root plants were packed well with clear instructions and the advice about delivery was good. My only concern is that the plants are considerably smaller than in expected and compared to other bare root plants i have received from elsewhere. AS such, i do not see yhem as being value for money.”

Helpful Report

Posted 1 year ago

Hello, We are sorry to hear you are disappointed with the items received from us. Bare root plants are naturally different shapes and sizes and the roots will continue to grow after planting. If you have any concerns then please feel free to contact us with further details so we can assist. customercare@farmergracy.com All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Ordered bulbs and bare root plants, began potting up all ok except one.Coreopsis ‘Solar Fancy’ bare root had rotted and had to be thrown away.Having had many plants from Farmer Gracy in the past with no problem’s I was disappointed with the quality of that one item.”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that one of your bare roots arrived in a poor condition. Please kindly send an email to customercare@farmergracy.com so we can replace or refund accordingly. All the best, Farmer Gracy Customer Care

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Farmer Gracy Reviews