Farmer Gracy Reviews

Name: Farmer Gracy
Address: Herenweg 436, Noordwijkerhout, South Holland
Rating: 4.75

4.8 Rating 28,867 Reviews

94 %

of reviewers recommend Farmer Gracy

Company Reviews

Metrics

Info

4.8

Based on 28,867 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy

About Farmer Gracy:

World class flower bulbs, tubers and bare-root plants online, including many unusual varieties you won’t get anywhere else!

Visit Website

Phone:

330 808 7304

Email:

customercare@farmergracy.com

Location:

Herenweg 436,
Noordwijkerhout
South Holland
2211 VJ

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Farmer Gracy 5 star review on 30th April 2024

"Jimmy (JC Gardening)"

1454

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received someone else's order . I emailed customer service but havent received a reply yet. I just hope my own order is safe somewhere and not rotting away. Eithne”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We apologise that the incorrect order has been received and for the inconvenience caused. The customer care team respond within 48 business hours, please kindly check your junk/ spam folder just in case. All the best, Farmer Gracy Customer Care

Posted 1 month ago

“The plants were ordered in December and didn’t arrived until March 26th. Some were in poor condition and were so small I would say they will not survive. I had to follow up the order myself to see where they were and in the end were delivered to the wrong house. On the whole not a very good experience. Linda Gill”

Helpful Report

Posted 1 month ago

Hello, We're sorry to hear that you have been disappointed by the service provided. As the order was placed in December, it was due to be delivered in February/ March. This is estimated and is dependent on harvests. It is essential that bulbs and plants are harvested in optimum conditions to maintain the best possible plant health and performance when they're growing in your garden. We apologise that your order arrived at the end of the anticipated window and for any inconvenience caused. Please can we kindly request that you send an email to customercare@farmergracy.com if you have any concerns regarding the items received. One of the team will be happy so we can assist. All the best, Farmer Gracy Customer Care

Posted 1 month ago

“Ordered three items.. Two of the items are fine. The third is supplied so small that it won't flower for years. I contacted you regards this and was fobbed off as "that's the way it is". I explained that I wouldn't purchase again if this was the case. No reply was sent to this..”

Helpful Report

Posted 1 month ago

Hello, We are sorry to hear that you are disappointed with one of your bare roots and that you have not received a further response from us. Please kindly check your junk/ spam folder just in case. To help us resolve the matter, we kindly request that, if possible, you provide a photo of the root. This will enable us to check the size and determine if it requires replacing. All the best, Farmer Gracy Customer Care

Posted 1 month ago

“First delivery of bare roots and pack of 30 bulbs ( mid March) Bare roots were ok but 6 of the bulbs were mouldy. Pics sent with email, I was refunded £1.13. Second order ( sent before my first arrived) for 3 bare roots of echinacea , roots of poor quality and the small amount of growth on 2 was damaged/ broken. No growth at all on 3rd. Very disappointing, I expected better for the price. Won’t be ordering again.”

Helpful Report

Posted 1 month ago

Hello, We're sorry to hear of the issues encountered with your orders. We will always look to replace rather than refund however, this is dependant on the items affected and the stock available. Please can we kindly request that you send an email to customercare@farmergracy.com with further information regarding the echinacea query. We can then advise and assist where necessary. All the best, Farmer Gracy Customer Care

Posted 1 month ago

“I wanted to say good but bulbs were mouldy, flowers etiolated, very poor condition, been trying to grow for days”

Helpful Report

Posted 1 month ago

Hello, We're sorry to hear that some of your order has arrived in this condition. Please can we kindly request that you send an email to customercare@farmergracy.com with further details so we can assist. All the best, Farmer Gracy Customer Care

Posted 1 month ago

“The bare rooted perennials are poor quality will not purchase again. Will be sending photos”

Helpful Report

Posted 1 month ago

Hello, We're sorry to hear that these bare roots arrived in this condition. Please can we kindly request that you send an email to customercare@farmergracy.com with further information so we can assist. All the best, Farmer Gracy Customer Care

Posted 1 month ago

“You take too long to deliver”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We endeavour to deliver all orders within the time frame outlined on the website and order confirmations. If you have any specific delivery requirements then please feel free to email customercare@farmergracy.com and we will do our utmost to accommodate. All the best, Farmer Gracy Customer Care

Posted 1 month ago

“Déçue à la réception de ma commande, tubercule de dahlia cassé, plante à racine nue avec une végétation déjà avancée tiges et feuilles et malgré ma réclamation, selon Farmer Gracy tout est normal !”

Helpful Report

Posted 1 month ago

Bonjour, Merci pour votre avis. Les tubercules de dahlia peuvent être assez fragiles et lors de la récolte, ils peuvent subir de légers dommages. Les tubercules courbés qui semblent fissurés à l'endroit où ils rejoignent le col sont courants et cela n'a généralement pas d'impact sur les performances de la plante. Si des dahlias semblent gravement endommagés, avec plusieurs tubercules cassés à peine attachés, veuillez nous contacter afin que nous puissions organiser d'autres remplacements pour vous. En ce qui concerne la croissance des racines nues, cela n'affectera pas la plantation ou la croissance. Cependant, si vous avez d'autres questions au fur et à mesure que la saison avance, veuillez nous contacter. Tous mes vœux, Service client de Farmer Gracy

Posted 1 month ago

“In general, not good value for money.”

Helpful Report

Posted 1 month ago

Hello, We're sorry to hear that you are disappointed with the order received from us. Please can we kindly ask that you send an email to customercare@farmergracy.com with further details so we can assist. All the best, Farmer Gracy Customer Care

Posted 1 month ago

“de dahlia's waren los van elkaar in de zak. Zal niets worden. Zal terug keren naar vroegere leveranciers”

Helpful Report

Posted 1 month ago

Hallo, Het spijt ons te horen dat deze knollen in deze staat zijn aangekomen. Kunnen wij u vriendelijk verzoeken een e-mail te sturen naar customercare@farmergracy.com met meer informatie, zodat wij u kunnen helpen. Al het beste, Klantenservice van boer Gracy

Posted 1 month ago

“Very poor quality perennials, six of which have no new growth at all and are unlikely to grow. The rest of the perennials were not good either but have some new growth and might live. Two lots of bulbs I received seem ok.”

Helpful Report

Posted 1 month ago

Hello, We're sorry to hear that your order arrived in this condition. Please can we kindly request that you send an email to customercare@farmergracy.com with further information so we can replace or refund where necessary. All the best, Farmer Gracy Customer Care

Posted 1 month ago

“I’ve never had any complaint before. However, when I removed the plants from their bag I couldn’t believe there were 10 pips of Lily of the Valley, but there were. Mere threads with roots so minimal that I fear not one with thrive. Shall l keep you informed? I am planting in pots today.”

Helpful Report

Posted 1 month ago

Hello, We're sorry to hear that your order is not as expected. Please kindly send an email to customercare@farmergracy.com if you have any concerns regarding their viability so we can assist accordingly. All the best, Farmer Gracy Customer Care

Posted 1 month ago

“I ordered 3 plants which came packaged lovely. Bare rooted plants so I potted them on immediately. 2 out of the 3 looked sad and dead. But I gave them the benefit of the doubt. However they both shortly died . Very disappointing.”

Helpful Report

Posted 1 month ago

Hello, We're sorry to hear that some of the bare roots appear to be in a in poor condition. Please send an email to customercare@farmergracy.com if you have any concerns and we can assist accordingly. All the best, Farmer Gracy Customer Care

Posted 1 month ago

“I took delivery of 3 Sidalcea, 3 Aquilegia & 3 Pennisetum grass bare rooted plants none of which looked very healthy! The roots were bleached white & the growing tip of 1 of the sidelcea had been knocked off. 2 of the 3 sidelcea are recovering as are the Aquilegia but don't hold out much hope for the pennisetum. Vedisappointed...”

Helpful Report

Posted 1 month ago

Hello, We're sorry to hear that your order has arrived in this condition. Please can we kindly request that you send an email to customercare@farmergracy.com with further details so we can replace or refund as required. All the best, Farmer Gracy Customer Care

Posted 1 month ago

“Two Dalihas were excellent but the third one Lindsay Michelle was very small and when I unpacked it two pieces of the tuber were still in the packet so this made it even more disappointing. Not your usual quality.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. Dahlia tubers can be quite fragile and during harvest they can suffer light damage. We are sorry to hear that one of your tubers has been damaged to this extent. Please can we kindly request that you contact customercare@farmergracy.com so we can assist. All the best, Farmer Gracy Customer Care

Posted 1 month ago

“The bare root plants arrived yesterday. They had started to sprout but looked very white/yellow and sickly. I have potted them up but was rather disappointed - we shall see how they do. Also I only received two echinops veitch’s blue instead of 3.”

Helpful Report

Posted 1 month ago

Hello, We're sorry to hear that your order was shipped incomplete and that there are concerns regarding the bare roots received. Please can we kindly request that you send an email to customercare@farmergracy.com so we can evaluate and assist accordingly. All the best, Farmer Gracy Customer Care

Posted 1 month ago

Helpful Report

Posted 1 month ago

Hello, We're sorry to hear that your order has arrived incomplete and for the concerns regarding the condition of some of these roots. Please can we kindly request that you send an email to customercare@farmergracy.com with further information so we can assist. All the best, Farmer Gracy Customer Care

Posted 1 month ago

“I was very pleased with the size of the bulbs however one of the apricot ones was very soft and squishy”

Helpful Report

Posted 1 month ago

Hello, We're sorry to hear that one of these has arrived in poor condition. Please can we kindly request that you send an email to customercare@farmergracy.com with further details so we replace or refund accordingly. All the best, Farmer Gracy Customer Care

Posted 1 month ago

“Each pack I purchased was delivered short - 13 or 14 bulbs instead of 15. I'm now bombarded with emails with offers for more bulbs. I've asked to be taken off distribution lists and this has been confirmed, however, I am still receiving multiple messages.”

Helpful Report

Posted 1 month ago

Hello, We're sorry to hear that your order arrived incomplete and for the frustration caused. With regards to our email subscription, we apologise that you are still receiving emails, these should stop 48 hours after you have unsubscribed. Please can we kindly request that you send an email to customercare@farmergracy.com with further information and we can assist accordingly. All the best, Farmer Gracy Customer Care

Posted 1 month ago

Helpful Report

Posted 1 month ago

Hello, We're sorry to hear this. Please send an email to customercare@farmergracy.com if you have any concerns so we can assist accordingly. All the best, Farmer Gracy Customer Care

Posted 1 month ago

Farmer Gracy is rated 4.8 based on 28,867 reviews