Farmer Gracy Reviews

Name: Farmer Gracy
Address: Herenweg 436, Noordwijkerhout, South Holland
Rating: 4.73

4.7 Rating 34,264 Reviews

93 %

of reviewers recommend Farmer Gracy

Company Reviews

Metrics

Info

4.7

Based on 34,264 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Farmer Gracy:

World class flower bulbs, tubers and bare-root plants online, including many unusual varieties you won’t get anywhere else!

Visit Website

Phone:

330 808 7304

Email:

customercare@farmergracy.com

Location:

Herenweg 436,
Noordwijkerhout
South Holland
2211 VJ

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Farmer Gracy 4 star review on 18th September 2025

1639

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered 48 bare rooted Liriope. When they were arrived they were wrapped in plastic without any ventilation, and looked like they had been like that for some days as the foliage was yellow and rotting. They are of course bare rooted plants so we're hoping that as we put them in the ground the day they arrived they will survive, but to be honest we did expect them to be in better condition.”

Helpful Report

Posted 5 months ago

Hello, We're sorry to hear that there are concerns regarding the condition of the plants when they arrived. We recommend that these are potted in temporary pots to give them the best chance. Please feel free to send an email to customercare@farmergracy.com if you have any concerns regarding their growth over the next few weeks. All the best, Farmer Gracy Customer Care

Posted 5 months ago

“Bare root plants were very dry shrivelled and partially dead very poor quality”

Helpful Report

Posted 5 months ago

Hello, We're sorry to hear that there are concerns regarding the condition of these plants on arrival. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 5 months ago

“J ai du payer 9 euros de frais de douane et non remboursé,dommage”

Helpful Report

Posted 5 months ago

Bonjour, Vous n'avez pas de frais de douane à payer pour recevoir nos commandes. Si des frais vous ont été facturés, veuillez contacter l'entreprise qui vous les a facturés à tort. Cordialement, Service client Farmer Gracy

Posted 5 months ago

“I ordered and received 7 Dahlia tubers, when we planted three were in poor condition, Feline Yvonne, Cafe au lait Royal and sweet Nathalie. The roots of the tubers were broken”

Helpful Report

Posted 5 months ago

Hello, We're sorry to hear that there are concerns regarding the condition of some of your dahlias. Dahlia tubers can be quite fragile and during harvest they can suffer light damage. Bent tubers which appear cracked where they join the neck are common and this won't usually have an impact on the performance of the plant. If any dahlias appear severely damaged, please kindly send an email to customercare@farmergracy.com and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 5 months ago

“So far not particularly happy with products as they seem in poor condition, however i will wait to see if they improve, if not i will be back in touch for further consideration for replacement or refund.”

Helpful Report

Posted 5 months ago

Hello, We're sorry to hear that there are concerns regarding the condition of the items received. Please feel free to send an email to customercare@farmergracy.com if you have any concerns regarding their growth. All the best, Farmer Gracy Customer Care

Posted 5 months ago

“ho preso bulbi di Dalia e vanno bene. Ho preso un Agapanthus ed ho ricevuto pezzetti , filini di radici, nudi, piccoli, alcuni schiacciati, propri no”

Helpful Report

Posted 5 months ago

Salve, Ci dispiace che ci siano dubbi sulle condizioni di una delle piante ricevute. Non esitate a inviare un'e-mail a customercare@farmergracy.com e un membro del team sarà lieto di assistervi. Cordiali saluti, Assistenza clienti Farmer Gracy

Posted 5 months ago

“I don't know what the outcome will be, but the lead times are long compared to your competitors. The worst thing is that 2 of the 7 dahlias were broken. One had only one bulb left and the other none. I don't know if they will grow properly. At the price they're being sold for, that's not right.”

Helpful Report

Posted 5 months ago

Hello, We are sorry to hear that there are concerns regarding the dahlias received. Dahlia tubers can be quite fragile and during harvest they can suffer light damage. Bent tubers which appear cracked where they join the neck are common and this won't usually have an impact on the performance of the plant. If any dahlias appear severely damaged, with multiple broken tubers which are barely attached, please contact us so we review the matter and replace where nevessary. All the best, Farmer Gracy Customer Care

Posted 5 months ago

“Ordered a musa basjoo. Looked sickly and blackened . Not viable I think. Also ordered three dahlia bulbs . Two were of good size . One was not , about half the size of the others.”

Helpful Report

Posted 5 months ago

“My daughter bought me this for a present, I carefully planted it in a pot and kept it in the cool greenhouse until mid April, it now looks dead and I’m so disappointed as I’ve taken such care of it .”

Helpful Report

Posted 5 months ago

Hello, We're sorry to hear that there are concerns regarding the growth of your plant. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 5 months ago

“I ordered dahlia bulbs and two of the bulbs were just turned to dust the other three were ok I have planted them let’s see what happens”

Helpful Report

Posted 5 months ago

Hello, We're sorry to hear that there are concerns regarding the condition of some of the dahlias received. Dahlia tubers can be quite fragile and during harvest they can suffer light damage. Please kindly send an email to customercare@farmergracy.com with further details and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 5 months ago

“This is the second time I have received poor quality Oriental Poppy roots. Two out of the six will undoubtedly never produce anything other than compost. Everything else was great.”

Helpful Report

Posted 6 months ago

Hello, We're sorry to hear that there are concerns regarding the condition of your replacement order. We appreciate this is frustrating. Please kindly send an email to customercare@farmergracy.com so we can arrange to replace or refund accordingly. All the best, Farmer Gracy Customer Care

Posted 5 months ago

“Plant arrived well packaged but on opening the package I was disappointed with the contents, the plant looked poorly, one shoot and that looked like it was hanging on for dear life!! None of the roots looked alive, I can only hope now I have potted it up it will grow!! Very disappointed.”

Helpful Report

Posted 6 months ago

Posted 5 months ago

“Dahlia tubers were very small and some were broken and not planted”

Helpful Report

Posted 6 months ago

Hello, We are sorry to hear that there are concerns regarding the tubers received. Dahlia tubers can be quite fragile and during harvest they can suffer light damage. Bent tubers which appear cracked where they join the neck are common and this won't usually have an impact on the performance of the plant. If any dahlias appear severely damaged, with multiple broken tubers which are barely attached, please kindly email customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 5 months ago

“Whilst the package was delivered as advised. As I ordered 4no plants that were described as having 5no plug plants in each package I was shocked to find that infact when planting into pots as recommended I could only find what looked like 2no plants on each with plenty of soil and roots. These are now planted but I am concerned that these will not grow as I had hoped.”

Helpful Report

Posted 6 months ago

Hello, We're sorry to hear that your order was incomplete. Please kindly send an email to customercare@farmergracy.com so we can arrange for replacements to be sent as soon as possible. All the best, Farmer Gracy Customer Care

Posted 5 months ago

“Very poor clematis for the price, same with hollyhocks. Not happy at all, I have used farmer Gracy for some years and recommended to friends, but last few orders have been very disappointing.”

Helpful Report

Posted 6 months ago

Hello, We're sorry to hear that you are disapointed with your order. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 5 months ago

“Salve,purtroppo dopo svariate volte negli anni che ho acquistato da voi posso dire che non sono soddisfatta,purtroppo consegne molto tardive e bulbi mancanti ,ho provato questa ultima volta e ho deciso che non acquisterò più. Grazie di tutto.”

Helpful Report

Posted 6 months ago

Salve, Ci impegniamo a consegnare tutti gli ordini entro i tempi indicati sul sito Web e nelle conferme degli ordini. Ci scusiamo se il tuo ordine è arrivato fuori tempo e per qualsiasi inconveniente causato. Se riceviamo ordini incompleti, possiamo organizzare la spedizione di sostituzioni il prima possibile. Chiediamo di inviare un'e-mail a customercare@farmergracy.com in modo che un membro del team possa aiutarti. Cordiali saluti, Assistenza clienti Farmer Gracy

Posted 5 months ago

“Normally very good, but latest order turned up as a bag of smelly clothes rather than the plants I bought. I realise this may not be the fault of FG and they did immediately re-send my order (still awaiting it's delivery), but maybe they should reconsider the courier company they use (Evri) if this is their fault”

Helpful Report

Posted 6 months ago

Hello, We're sorry to hear that the incorrect parcel was delivered by the couriers and for any inconvenience caused. If you are yet to receive tracking information for your replacement order then please feel free to reach out to the team for an update. All the best, Farmer Gracy Customer Care

Posted 5 months ago

“Several of my 15 bare root plants are struggling to survive. The delphiniums arrived in very poor condition”

Helpful Report

Posted 6 months ago

Hello, We're sorry to hear that there are concerns regarding the growth of these and for the disappointment caused. Please feel free to send an email to customercare@farmergracy.com with further information regarding when and how they were planted so we can address this for you. All the best, Farmer Gracy Customer Care

Posted 5 months ago

“20 bareroot hollyhocks ordered, on receipt, 5 were rotten (25%!). Complained and 4 replacements were sent(?) of which 3 were rotten! Another replacement is on its way but I don't hold out much hope. Very poor quality, despite supposedly being checked on packing, should not have been sent out.”

Helpful Report

Posted 6 months ago

Hello, We are sorry to hear that the bare roots received were in a poor condition and that the replacements have arrived in a similar condition. We appreciate how frustrating this is and apologise for the inconvenience caused. We can replace or refund any that cannot be planted so please feel free to contact the team if the matter is not resolved. All the best, Farmer Gracy Customer Care

Posted 5 months ago

“the lilly bulb was small i guess i have to order much earlier so i do not get second grade in fact all the bulb was small.”

Helpful Report

Posted 6 months ago

Hello, We're sorry to hear that you are disappointed with your order. All of our bulbs should arrive in a good condition, regardless of the stage in the season. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 5 months ago

Farmer Gracy is rated 4.7 based on 34,264 reviews