Farmer Gracy Reviews

Name: Farmer Gracy
Address: Herenweg 436, Noordwijkerhout, South Holland
Rating: 4.73

4.7 Rating 33,608 Reviews

93 %

of reviewers recommend Farmer Gracy

Company Reviews

Metrics

Info

4.7

Based on 33,608 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Farmer Gracy:

World class flower bulbs, tubers and bare-root plants online, including many unusual varieties you won’t get anywhere else!

Visit Website

Phone:

330 808 7304

Email:

customercare@farmergracy.com

Location:

Herenweg 436,
Noordwijkerhout
South Holland
2211 VJ

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Farmer Gracy 5 star review on 11th August 2025

1640

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi, the plants delivered were perennials in the form of roots in their soil for planting in pots until the summer. While the packaging and the cards in the box were beautiful, there was no support for the bags with the roots. As a result the roots had separated from the soil in transit. I hope they have not been damaged. We will know in the summer”

Helpful Report

Posted 2 years ago

Hello, The plants are supplied as dormant bare roots and the soil in the bags is just there to help keep them fresh and protected in transit. It contains very little nutrients for potting so we advise to plant in fresh multipurpose compost on arrival or directly into borders. If you require any further assistance, please contact customercare@farmergracy.com. All the best, Farmer Gracy Customer Care

Posted 2 years ago

“Delivery is always slow. Several types of bulbs I've planted from you have not grown well - and I'm a good gardener and have been for more than 20 years.”

Helpful Report

Posted 2 years ago

Hello, Please are shipped seasonally and not always straight away. Once the order is shipped (when the plants are ready) delivery takes 3-8 working days. If there is a delay in transit, please do contact customercare@farmergracy.com and we will be happy to handle that for you. If any plants do not grow, please contact us during the growing season, ideally including some photos, and we will be able to advise accurately on what needs to be done. All the best, Farmer Gracy Customer Care

Posted 2 years ago

“Pls don't use Bartolini again as forwarder! The package kept bouncing between the logistic centre and the deliverer from Monday to Monday. It was very damaged (crashed as if some weight were put onto it) and one of the Aconitum bulbs was completely rotten. All bulbs that were packaged in plastic had already sprouts and some of them were damaged.”

Helpful Report

Posted 2 years ago

Hello, We're sorry to hear that your parcel was damaged in transit. We ship within the EU using DPD and sometimes they will pass on to a local courier. Please contact us about any damaged plants, we will be happy to resolve that for you. Our email address is customercare@farmergracy.com. All the best, Farmer Gracy Customer Care

Posted 2 years ago

“I have received the bare root plants I ordered. They are starting to show small signs of growth,but it is too early to say if they will thrive.”

Helpful Report

Posted 2 years ago

“1st order dispatched and delivered very promptly. However 2nd order is still outstanding and no communication about its delivery.”

Helpful Report

Posted 2 years ago

Hello, Please feel free to contact customercare@farmergracy.com for an update on an order anytime. Some plants are not ready to be shipped just yet, but will be soon. As soon as everything you have ordered is ready to be sent, we'll send you a shipping confirmation email. All the best, Farmer Gracy Customer Care

Posted 2 years ago

“I really enjoy seeing the adverts and beautiful choice available. I do think paying so far in advance of receipt of plants is not acceptable. I waited several months and whilst I appreciate seasons matter, I have received mine too late for this year and feel if they had been sent last year when I paid, I may of had some growth this year. Now I will have to wait until 2024. You also do not receive and emails until ready to send order so for months I had no idea if my order would arrive.”

Helpful Report

Posted 2 years ago

Hello, We're sorry to hear that the delivery times do not suit you. We have a shipping schedule (link below) which helps to clarify the seasonal shipping times, and all bulbs and plants are sent at the correct time for planting. Summer bulbs/plants are available to order from December onwards, and are shipped between mid February and May for planting. https://www.farmergracy.co.uk/pages/shipping-delivery-schedule All the best, Farmer Gracy Customer Care

Posted 2 years ago

“I have purchased perennials from you and not one has grown . Yet I have a garden full of flowers from other sources .”

Helpful Report

Posted 2 years ago

Hello, We're sorry to hear that some of your perennials haven't grown. It is still early in the season for many perennials to be in growth, but please contact customercare@farmergracy.com with further details and we'll be happy to advise more accurately. All the best, Farmer Gracy Customer Care

Posted 2 years ago

“2 1/2 months since I placed order. Would have been good to have had some idea of when to expect goods at point of sale. I hope they do better than the 10 bare root plants purchased last year only one of which developed into a plant. I am just hoping they took a year to get themselves established and may appear this year.”

Helpful Report

Posted 2 years ago

Hello, Estimated times are includes on each product page, our shipping schedule and order confirmation email, all plants are shipped at the correct time for planting. Please do get in touch with customercare@farmergracy.com if you have any further queries. All the best, Farmer Gracy Customer Care

Posted 2 years ago

“I ordered both perennial plants and some bulbs. The delivery was as told. The perennials have all travelled well and are all showing signs of good growth. Because of the bitterly cold British weather I have planted them in pots and storing them in a cold greenhouse until the weather picks up a bit. At the moment the Begonia bulbs are dormant, similarly the Dahlia tubers are at the same stage so it’s a case of wait and see. I have opened the packet tops and they are being stored in our dining room. I have ordered from Farmer Gracy previously and have been perfectly satisfied so I have scored it lower until I can be sure of the results.”

Helpful Report

Posted 2 years ago

“The plants look fine however the box was crushed and split down one side and it was a miracle that the plants had not fallen out the box, I have pictures of it .I know the state of it is down to the company used for delivery but maybe the boxes need to be stronger.”

Helpful Report

Posted 2 years ago

Hello, We're sorry to hear that your parcel was damaged in transit. Please contact us at customercare@farmergracy.com if any of the contents were damaged or missing. All the best, Farmer Gracy Customer Care

Posted 2 years ago

“Delivery all good and as per schedule. Very dissapointed with size of Colocasia Pharaohs Mask tuber- hardly 2cm long and very shrivelled- for £34.95 i do hope it produces growth! Somehow scared it wont. Also no free Tote bag in package, despite all the hype.”

Helpful Report

Posted 2 years ago

Hello, Colocasia 'Pharaoh's Mask' is a brand new variety and haven't matured to large bulbs yet, they are small but very special. We hope you enjoy growing it, but if there are any problems you can of course get in touch with customercare@farmergracy.com and we'll be happy to help. All the best, Farmer Gracy Customer Care

Posted 2 years ago

“pitty about the high cost of delivery”

Helpful Report

Posted 2 years ago

“Put hyacinth bulbs in the house but have grown partially but then died”

Helpful Report

Posted 2 years ago

Hello, We're sorry to hear that the Hyacinths didn't work out. Our Hyacinth bulbs are for outdoor use and won't flower properly if they are grown indoors without 12 weeks of cold temperatures first. You can however plant the bulbs outside now and they should grow back and flower in the garden next year. All the best, Farmer Gracy Customer Care

Posted 2 years ago

“The plants were delivered at the time stated and were well packed. I was kept informed about the progress of my order throughout the process. The tubers look healthy but it is too soon to make a judgment on their performance hence the "Acceptable" rating. When the plants are in bloom this may change to "Very Good".”

Helpful Report

Posted 2 years ago

“I had some crocus from you 200 i have only had 9 flower out of them all.. Dug a few up and found them rotted.. But hopfully some will come through next year All other bulbs have been great”

Helpful Report

Posted 2 years ago

Hello, We're sorry to hear that some of your crocuses haven't grown yet. Please contact customercare@farmergracy.com if more don't appear in the next few weeks. All the best, Farmer Gracy Customer Care

Posted 2 years ago

“Sadly this order fell a little short with one of the three dahlia tubers wrotten in part however the bare root plant was shooting well and is growing. I have shopped with FG before and this is the first disappointment.”

Helpful Report

Posted 2 years ago

Hello, Thank you for letting us know. Please contact customercare@farmergracy.com who can arrange a replacement for the dahlia which arrived in poor condition. All the best, Farmer Gracy Customer Care

Posted 2 years ago

“I have been purchasing begonia tubers from you for a few years now and every time I get them I find 3 or 4 with rotten sections on them and throw them out as it’s more bother to get them back to you and it costs postage don’t get me wrong they don’t always come but I still persevere with them can you please ensure that all your begonia tubers are healthy before they are sent out thank you James Martino”

Helpful Report

Posted 2 years ago

Hello, We're sorry to hear that some of your begonias have arrived in poor condition. You don't need to post them back to us, please just send a photo if possible or description of their condition to customercare@farmergracy.com and we'll be happy to resolve that for you. All the best, Farmer Gracy Customer Care

Posted 2 years ago

“I had some crocus from you 200 i have only had 9 flower out of them all.. Dug a few up and found them rotted.. But hopfully some will come through next year All other bulbs have been great”

Helpful Report

Posted 2 years ago

Hello, We're sorry to hear that your crocus bulbs haven't thrived. Please contact customercare@farmergracy.com if more don't appear over the next few weeks. All the best, Farmer Gracy Customer Care

Posted 2 years ago

“Hard to predict. Bulbs really good. Dahlias small. Agapanthus small and unhealthy. Hard to predict quality as when good very good, but when bad a disappointment.”

Helpful Report

Posted 2 years ago

Hello, We're sorry to hear that you are disappointed with your Agapanthus plants. Please send a photo of them to customercare@farmergracy.com and we'll be happy to take a look and replace if necessary. All the best, Farmer Gracy Customer Care

Posted 2 years ago

“My agapanthus North Star is showing no sign of life. The hermodactylus only three have grown. Iris Germanic a black tie affair only one has grown. I don’t know when the eremurus and erythronium should begin to grow but there is no sign of them at all”

Helpful Report

Posted 2 years ago

Farmer Gracy is rated 4.7 based on 33,608 reviews