Farmer Gracy Reviews

Name: Farmer Gracy
Address: Herenweg 436, Noordwijkerhout, South Holland
Rating: 4.73

4.7 Rating 33,606 Reviews

93 %

of reviewers recommend Farmer Gracy

Company Reviews

Metrics

Info

4.7

Based on 33,606 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Farmer Gracy:

World class flower bulbs, tubers and bare-root plants online, including many unusual varieties you won’t get anywhere else!

Visit Website

Phone:

330 808 7304

Email:

customercare@farmergracy.com

Location:

Herenweg 436,
Noordwijkerhout
South Holland
2211 VJ

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Farmer Gracy 5 star review on 2nd August 2025

1639

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“While the quality of some of the plants was good, several were a lot smaller. On questioning this I was told to get back in touch when and if they died. Just seemed a bit off from the friendly front shown on purchase.”

Helpful Report

Posted 2 years ago

Hello, We normally refund or replace any plants which cause concern, however if they appear viable and healthy we would advise that they are potted and we can then be updated if there are any problems. If you feel that this was not resolved satisfactorily, please do get back to us at customercare@farmergracy.com and we'll be happy to assist further. All the best, Farmer Gracy Customer Care

Posted 2 years ago

“Good products, but time for shipping (one month after payment) is not acceptable.”

Helpful Report

Posted 2 years ago

Hello, Plants are shipped seasonally and not always straight away. Our shipping schedule provides further information (link below). All plants are sent at a good time for planting, we hope you enjoy them! https://www.farmergracy.co.uk/pages/shipping-delivery-schedule All the best, Farmer Gracy Customer Care

Posted 2 years ago

“Took longer to arrive than expected as got notification on way but took long time after first notification, once with the carrier, got here in two days. Some plants had sprouted with long weak shoots showing lack of light so hope they will grow OK after a poor start due to length of delivery. One item was supposed to have 5 items but there were only 4. At least soil arrived damp so hopeful plants will grow. Was relieved plants arrived on Bank holiday as had been concerned would get delayed.”

Helpful Report

Posted 2 years ago

Hello, We're sorry to hear that one of your plants was missing, please contact customercare@farmergracy.com and we can arrange a refund or replacement for the missing plant. Bare root perennials usually have some shoots on arrival which is a good sign, they will be pale due to being in the dark but they'll green up once exposed to daylight. All the best, Farmer Gracy Customer Care

Posted 2 years ago

“I thought that not only a few roots would arrive, for that it is really expensive plus I can't oversee if they will grow or not. one package was only filled with earth - no roots in. I have one order open - but even though you have very special offers which I didn't found before - that will be my last order”

Helpful Report

Posted 2 years ago

Hello, We're sorry to hear that one of your plants is missing. Please contact customercare@farmergracy.com so we can arrange a replacement. All the best, Farmer Gracy Customer Care

Posted 2 years ago

“We ordered grasses and with them came how to prepare and care for them as well a number of geraniums I have no care or after care instructions which we feel is an oversight on your part and therefore lack of customer care. We have no idea if the bare roots are in good or bad condition as we won’t know that until they grow or not!”

Helpful Report

Posted 2 years ago

Hello, We provide printed instruction booklets for many plant types, more in-depth planting instructions for all plant types can be found on our website here: https://www.farmergracy.co.uk/blogs/planting-care All the best, Farmer Gracy Customer Care

Posted 2 years ago

Helpful Report

Posted 2 years ago

“Les bulbes achetés à l'automne sont de bonne qualité, livres en bon état, mais les couleurs choisies ne sont pas les mêmes lors de la floraison ce printemps”

Helpful Report

Posted 2 years ago

“Correct ! Emballage impeccable. Suivi des commandes reste interrogatrice, les pré commandes engagent les clients 3-4 mois à l’avance, mais les produits ne sont pas tous disponibles ! Le remboursement est immédiat mais pourquoi réserver 3-4mois avant sans être certain de les recevoir. Pré commande en 2022, nécessité de rappeler pour recevoir la commande en Avril !!!”

Helpful Report

Posted 2 years ago

Bonjour, Nous sommes désolés si une partie de votre commande n'a pas pu être envoyée. Parfois, une mauvaise récolte signifie que nous ne pouvons pas fournir le stock et nous émettons alors un remboursement. Nous ne serions pas heureux d'envoyer une plante que nous ne pensons pas viable. Veuillez accepter nos excuses pour toute déception causée. All the best, Farmer Gracy Customer Care

Posted 2 years ago

“Three of my plants are sprouting,the other two Hewitt Double show no signs of life”

Helpful Report

Posted 2 years ago

Hello, We're sorry to hear that two of your Thalictrum may have failed. Please contact customercare@farmergracy.com and we will be happy to resolve tis for you. All the best, Farmer Gracy Customer Care

Posted 2 years ago

“The range of plants is quite good, although bare rooted examples can sometimes be a bit marginal. I would say that from bare root to thriving plant is about 60-70 %. Dahlias much closer to 100%. The biggest problem I have with Farmer Gracy is because we live in the Balearic Islands delivery is NEVER free. This does prevent us buying more.”

Helpful Report

Posted 2 years ago

Hello, We're sorry to hear that you haven't had success with all of the bare root plants. If they arrive in a healthy condition, they will usually thrive but if ever they do not appear healthy on arrival, please contact customercare@farmergracy.com and we will be happy to help. All the best, Farmer Gracy Customer Care

Posted 2 years ago

“Plants do well, but it's a pity that you cannot rely on receiving what you ordered. I have had about a 10% error rate with the wrong plants being sent and about the same for plants no longer being available but not informed until after those available have been sent out. This company could be much better.”

Helpful Report

Posted 2 years ago

Hello, We're sorry to hear that you have received some incorrect items. If this happens, we are always happy to arrange for replacements to be sent or a refund if they are no longer available. Please feel free to contact customercare@farmergracy.com and we'll be happy to assist with this issue. All the best, Farmer Gracy Customer Care

Posted 2 years ago

“I ordered for the first time and it took longer than expected to receive my plants. Everything looks good, but unfortunately i didn’t have the time to plant them well. Because i left the day after they arrived( although i ordered them abt 5 weeks before) i was forced to plant them quickly and hope they develop nicely when i am away.”

Helpful Report

Posted 2 years ago

“Box was crushed and open hope the contents will be okay took 6 days to deliver.”

Helpful Report

Posted 2 years ago

Hello, We're sorry to hear that your parcel was damaged in transit. Please contact customercare@farmergracy.com if any of the contents are damaged or missing, we'll be happy to arrange replacements if so. All the best, Farmer Gracy Customer Care

Posted 2 years ago

“I hope the plants and bulbs will survive the box was crushed and split open.”

Helpful Report

Posted 2 years ago

Hello, We're sorry to hear that your parcel was damaged in transit. Please do contact customercare@farmergracy.com about any damaged or missing contents. All the best, Farmer Gracy Customer Care

Posted 2 years ago

“Disappointed with your recent inability to supply pharaohs mask bulb , and your refusal to recognise you had my money for several months without any compensation. Or to supply the bulb at a future date at the same price. John teale.”

Helpful Report

Posted 2 years ago

Hello, We're sorry that we couldn't supply the Colocasia 'Pharaoh's Mask', this is due to a crop failure. We won't send bulbs which we know are not viable, and we will refund an item which can't be sent as soon as we are aware of the issue. All the best, Farmer Gracy Customer Care

Posted 2 years ago

“Professional and adequate packaging although arrived a lot later than stated, original lead time "late February early March" arrived 22nd of March. The plants seem healthy but as bare root specimens will have to wait and see how they perform over the next couple of years”

Helpful Report

Posted 2 years ago

Hello, We're sorry that this parcel arrived later than expected. Dispatch times are estimated and plants can only be dispatched once they are ready, harvest times can vary depending on weather conditions, but everything will be shipped at the correct time for planting. All the best, Farmer Gracy Customer Care

Posted 2 years ago

“The service has been great. The bulbs i bought last autumn were of great quality and size but sadly the stuff i have just had delivered for summer flowering were smaller and twice the price that i could have bought from the supermarket. very disappointing.”

Helpful Report

Posted 2 years ago

Hello, Sizes of different bulb varieties can naturally vary, but do please send photos of what you have received to customercare@farmergracy.com and we'll be happy to check and send replacements if necessary. All the best, Farmer Gracy Customer Care

Posted 2 years ago

“The summer bulbs were of a good size and quality but the bare root perennials were disappointing. At first they looked like empty bags of compost and I had to search through the contents to find what were very small crowns with just a few roots - only two spindly ones in the case of an oriental poppy. They have been potted up but I think it may well be autumn before they are garden ready. 5 stars for the bulbs but only 2 stars for the perennials.”

Helpful Report

Posted 2 years ago

Hello, We're sorry to hear that you're disappointed with your perennials. Please send a photo of any plant which concerns you to customercare@farmergracy.com so we can check if they are ok or if they need to be replaced. All the best, Farmer Gracy Customer Care

Posted 2 years ago

“Plants are in good health but a part are small (especeally Panicum , Miscanthus). I have to be a good gardener if i want it survive.😊”

Helpful Report

Posted 2 years ago

“alcuni bulbi non più buoni e alcune radici veramente troppo piccole per il prezzo pagato. Non credo che da una radice cosi microscopica si potrà avere una buona pianta di echinacea. il resto della spedizione sembra ok”

Helpful Report

Posted 2 years ago

Ciao, Siamo spiacenti di apprendere che sei deluso dall'echinacea. A volte le singole radici nude sembrano piccole, ma se hai un problema invia una foto via e-mail a customercare@farmergracy.com e saremo felici di verificare che sia come dovrebbe essere. Farmer Gracy Customer Care

Posted 2 years ago

Farmer Gracy is rated 4.7 based on 33,606 reviews