Farmer Gracy Reviews

Name: Farmer Gracy
Address: Herenweg 436, Noordwijkerhout, South Holland
Rating: 4.73

4.7 Rating 34,371 Reviews

93 %

of reviewers recommend Farmer Gracy

Company Reviews

Metrics

Info

4.7

Based on 34,371 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Farmer Gracy:

World class flower bulbs, tubers and bare-root plants online, including many unusual varieties you won’t get anywhere else!

Visit Website

Phone:

330 808 7304

Email:

customercare@farmergracy.com

Location:

Herenweg 436,
Noordwijkerhout
South Holland
2211 VJ

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Farmer Gracy 5 star review on 5th October 2025

1641

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First order was due beginning so September, nothing. Got in touch with FG to be told our order was with the Hermes, Hermes contacted us to advise of a delivery date. In middle of October we get an email to say our Oder had been received in the Netherlands! Contacted FG again to be told first order had gone missing so it had never reached the courier, conflicting messages. Having said that when our second order was finally confirmed, the package did arrive but bulbs weren’t the best quality I’m afraid”

Helpful Report

Posted 3 years ago

Hello, We're sorry to hear that bulbs in your replacement order arrived in poor condition. Please contact us at customercare@farmergracy.com and we will be happy to assist further. All the best, Farmer Gracy Customer Care

Posted 3 years ago

“30.10.21, from Hermes, 3.20 pm "out for delivery" then "sorry been delayed, we'll have it on the move in the next 24 hours" 03.11.21 nothing from Hermes to update the situation, and no parcel of bulbs! So sorry, cannot write a review of something I still haven't received. No further information from Hermes on progress of parcel either! Cannot assess quality of bulbs as still not arrived.”

Helpful Report

Posted 3 years ago

Hello, We're sorry to hear that you're still waiting for your parcel. Please contact us at customercare@farmergracy.com with your order details and we will handle this for you. All the best, Farmer Gracy Customer Care

Posted 3 years ago

“I was lured in by a great facebook promoted offer for an XXL Yellow Peonia bulb - this was really all I wanted but I ordered 2 other items just to qualify for free shipping - those two items arrived - but the great "offer" did not. I contacted Farmer Gracy's service department who offered to put it on back order until the item arrived back in stock - when I accepted that offer I got a new e-mail regretting that this was not an option as the item would not be back in stock... - now in the meantime I have planted the other two bulbs - otherwise I would have returned the lot. And as a little food for thought - they continued using this "Great offer" on Facebook for at least a month after I placed my order - I feel deceived and would not recommend this shop.”

Helpful Report

Posted 3 years ago

Hello, We're sorry that part of your order could not be fulfilled. Bulbs and are roots are natural and can start to deteriorate as the season progresses - if we find that remaining stocks are no longer in a suitable condition for planting, we will refund that part of the order. To avoid delays, we ship any remaining items. If there is anything left unresolved, please feel free to contact us at customercare@farmergracy.com and we will be happy to assist further. All the best, Farmer Gracy Customer Care

Posted 3 years ago

“I'm still waiting for my order”

Helpful Report

Posted 3 years ago

Hello, Please feel free to contact us at customercare@farmergracy.com and we will be happy to check when your order is likely to be delivered. All the best, Farmer Gracy Customer Care

Posted 3 years ago

“Bulb tip which was growing damaged in transit- poorly packed. I have planted the bulb and hope that the next shootes will be ok. Disappointing.”

Helpful Report

Posted 3 years ago

Hello, We're sorry to hear that one of your bulbs has spouted in transit and become damaged. Please contact us at customercare@farmergracy.com with further details if the bulb does not appear to be healthy and we will be happy to help. All the best, Farmer Gracy Customer Care

Posted 3 years ago

“Ordered 5 Tulip Caribbean Parrot bulbs and had to throw 2 away.... 1 had a hard shell around it which I managed to get off..... Only to find the bulb had gone grey...... Obviously rotted...... The other bulb had gone black on one side..... Both were small compared to the 3 other healthy ones I also ordered 10 Anemone Fullstar bulbs...... 4 out of the 10 are no good...... I'm not impressed !”

Helpful Report

Posted 3 years ago

Hello, We're sorry to hear that some of your bulbs arrived in less-than-perfect condition. Please contact us at customercare@farmergracy.com with your order details, and we will be happy resolve any issues. All the best, Farmer Gracy Customer Care

Posted 3 years ago

“I was very disappointed when I found that there were 12 bulbs missing from my order with Farmer Gracy. After saying that everything is carefully packed, the Narcissus order had 2 missing and 4 with a small one attached, so 6 missing. Also 4 missing from the Tulip order and 2 more from the Alliums. After complaining, I was reimbursed by receiving 10 Narcissus and 10 Tulips bulbs and a refund of 13p for the Alliums with an apology. This was good, but if everything is carefully packed, then this shouldn’t have happened in the first place and I don’t feel like ordering bulbs from Farmer Gracy again.”

Helpful Report

Posted 3 years ago

Hello, We're sorry to hear that the incorrect number of bulbs were sent to you. We pack all bulbs with care and by hand, so this is an unfortunate human error on this occasion. Please contact us at customercare@farmergracy.com if there is anything left unresolved. All the best, Farmer Gracy Customer Care

Posted 3 years ago

“So far I have still not received my order!”

Helpful Report

Posted 3 years ago

Hello, Please contact customercare@farmergracy.com and we will be happy to check when your order is due to ship. All the best, Farmer Gracy Customer Care

Posted 3 years ago

“rating is due to the poor service of your courier who left the parcel about 5 miles away. The people who lived there tried to stop the delivery guy but he ignored them .... comms with your office staff too slow and too late. I found the parcel myself. wont be buying again if you use hermes ... they have let us down badly before ...”

Helpful Report

Posted 3 years ago

Hello, We're sorry to hear that your parcel was not delivered correctly. We normally reply to all emails we receive within around 12 hours and we are always happy to help get a parcel delivered quickly and correctly. Please feel free to contact us at customercare@farmergracy.com if there are any issues still to be resolved. All the best, Farmer Gracy Customer Care

Posted 3 years ago

“Haven’t received my bulbs yet!”

Helpful Report

Posted 3 years ago

Hello, Please contact us at customercare@farmergracy.com with your order details and we will be happy to check this for you. All the best, Farmer Gracy Customer Care

Posted 3 years ago

“Thought I’d purchased the XL alliums, but got the small ones. I had expected I’d be offered some discount on buying the correct ones - but no, full price. Not good for customer care.”

Helpful Report

Posted 3 years ago

Hello, We're sorry to hear that you may have received the wrong bulbs. Please contact us at customercare@farmergracy.com and we will be happy to check which variety you ordered and resolve any issues. All the best, Farmer Gracy Customer Care

Posted 3 years ago

“i have still not received my order and im very disappointed. i should have my bulbs planted by now. i see by the email they have arrived in northern ireland but that was some time ago and still no sign of them”

Helpful Report

Posted 3 years ago

Hello, We're sorry to hear that you have not received your parcel. Please contact us at customercare@farmergracy.com so we can get that sorted for you. All the best, Farmer Gracy Customer Care

Posted 3 years ago

“I still have not received my package. Bit disappointed”

Helpful Report

Posted 3 years ago

Hello, Please contact us at customercare@farmergracy.com and we will be happy to check this for you. All the best, Farmer Gracy Customer Care

Posted 3 years ago

“Still haven’t received delivery”

Helpful Report

Posted 3 years ago

Hello, Please contact us at customercare@farmergracy.com and we will be happy to check it's on its way. All the best, Farmer Gracy Customer Care

Posted 3 years ago

“I did not order all the bulbs that came, i haven't a clue what some of them are, the only ones i ordered are the Muscari for my front garden,and NO OTHER as i do not know what they are, i am 91 years old and find it hard to put bulbs in the garden, let alone all the one's you have sent me, so what do i do?.”

Helpful Report

Posted 3 years ago

Hello, Please email us at customercare@farmergracy.com and we will be happy to help with this. All the best, Farmer Gracy Customer Care

Posted 3 years ago

“Still haven’t received delivery”

Helpful Report

Posted 3 years ago

Hello, Please contact us at customercare@farmergracy.com and we'll be happy to check it for you. All the best, Farmer Gracy Customer Care

Posted 3 years ago

“Well we are very disappointed that we still have not received these bulbs. Received an email 22/9/2021 Stating the order is on it’s way please allow 2-8 working days We would like to order more of your products, had your products in the past not had a problem before.”

Helpful Report

Posted 4 years ago

Hello, We're sorry to hear you have not received your parcel. Please contact us at customercare@farmergracy.com and we will be happy to sort out any delivery issues for you. All the best, Farmer Gracy Customer Care

Posted 3 years ago

“Still not received my order”

Helpful Report

Posted 4 years ago

Hello, Please contact customercare@farmergracy.com and we will be happy to check it for you. All the best, Farmer Gracy Customer Care

Posted 4 years ago

“Have not received my order yet”

Helpful Report

Posted 4 years ago

Hello, Please contact us at customercare@farmergracy.com and we will be happy to check if your order is on its way! All the best, Farmer Gracy Customer Care

Posted 4 years ago

“Sadly each root, or 'octopus' of my order of Eremerus had suffered damage with several arms lying on the bottom of the box. Very disappointing. One had only one arm still attached. Neither the care nor quality of delivery that I was expecting from Framer Gracy. Very poor. Usually order from Thomson and morgan but had seen the adverts and promotions on line and thought I would try them”

Helpful Report

Posted 4 years ago

Hello, We're very sorry to hear that the Eremurus arrived in poor condition. Please contact us at customercare@farmergracy.com to resolve this issue. All the best, Farmer Gracy Customer Care

Posted 4 years ago

Farmer Gracy is rated 4.7 based on 34,371 reviews