Farmer Gracy Reviews

Name: Farmer Gracy
Address: Herenweg 436, Noordwijkerhout, South Holland
Rating: 4.73

4.7 Rating 34,268 Reviews

93 %

of reviewers recommend Farmer Gracy

Company Reviews

Metrics

Info

4.7

Based on 34,268 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Farmer Gracy:

World class flower bulbs, tubers and bare-root plants online, including many unusual varieties you won’t get anywhere else!

Visit Website

Phone:

330 808 7304

Email:

customercare@farmergracy.com

Location:

Herenweg 436,
Noordwijkerhout
South Holland
2211 VJ

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Farmer Gracy 4 star review on 18th September 2025

1639

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order never arrived but was still charged”

Helpful Report

Posted 5 years ago

Hello, Please contact us at customercare@farmergracy.com and we will be happy to track it for you, and send a replacement if necessary! All the best, Farmer Gracy Customer Care

Posted 5 years ago

“Still not arrived !!!!!! Tracking says received on 5th March Just checked again 11th Crazy - won't order from you again - appalling service !!! Stephen Porter”

Helpful Report

Posted 5 years ago

Hello, Sorry to hear you are still waiting for your parcel. Do contact us at customercare@farmergracy.com with your order details and we will be happy to track it for you and get the parcel moving again. All the best, Farmer Gracy Customer Care

Posted 5 years ago

“I have not yet received the shipment”

Helpful Report

Posted 5 years ago

Hello, Sorry to hear you are still waiting for your parcel. Please contact us at customercare@farmergracy.com with your order details and we will be happy to check it for you. All the best, Farmer Gracy Customer Care

Posted 5 years ago

“Items not received”

Helpful Report

Posted 5 years ago

Hello, Thank you for your feedback. Please contact farmergracy@customercare.com with your order details and we will be happy to track it for you. All the best, Farmer Gracy Customer Care

Posted 5 years ago

“Never received”

Helpful Report

Posted 5 years ago

Hello, Thank you for your feedback. Please contact farmergracy@customercare.com with your order details and we will be happy to track it for you. All the best, Farmer Gracy Customer Care

Posted 5 years ago

“Failed to deliver my order, a waste of time, needless to say I’m very disappointed.”

Helpful Report

Posted 5 years ago

Hello, We're sorry to hear that your parcel wasn't delivered. Please contact us at customercare@farmergracy.com and we will be happy to check the tracking and organise a refund if the parcel has gone astray. All the best, Farmer Gracy Customer Care

Posted 5 years ago

“Don't buy from them until they stop using Hermes”

Helpful Report

Posted 5 years ago

“useless lies delivery's don't turn up no help from Famer Gracy or Hermes”

Helpful Report

Posted 5 years ago

Hello, We're sorry to hear your parcel hasn't arrived. We are always happy to help, please contact us at customercare@farmergracy.com, emails normally receive a response on the same day. All the best, Farmer Gracy Customer Care

Posted 5 years ago

“Hopeless.. Suggest they don't use Hermes for their delivery company in the future.. Orders don't turn up and can't get any help from Farmer Gracy or Hermes. I picked the wrong company this year to buy my bulbs from won't be using them next year. Big let down.. can't believe the Merchant Metrics on the left side of the web page 'Average Delivery Time' - Next Day pfff”

Helpful Report

Posted 5 years ago

Hello, We're sorry that your parcel was delayed and this has led to a poor overall experience for you. We can trace orders and provide up to date delivery information. Emails to customercare@farmergracy.com normally receive a response the same day, please do get in touch and we will be happy to help. All the best, Farmer Gracy Customer Care

Posted 5 years ago

“Can’t get hold of you to make a complaint?”

Helpful Report

Posted 5 years ago

Hello, You can get in touch at customercare@farmergracy.com and we will be happy to resolve any issues. All the best, Farmer Gracy Customer Care

Posted 5 years ago

“My first and last order with Farmer Gracy. Amaryllis bulbs were missing from my order. Bulb of choice was no longer available so had to accept an alternative or be credited - another 11 days to wait, thee are for a Christmas gift. The Fritillaria bulbs in my order were dried up and un-plantable see photographs. Customer services were unhelpful they would send a replacement or I can have a refund. It will take yet another 11 days to receive this order. What a waste of time and effort on my part. I thought I was buying the best but I was so wrong. Lets see what their customer service response is !”

Helpful Report

Posted 5 years ago

Hello, Thank you for your feedback, we really value your comments. We're sorry that you are disappointed with the bulbs and the service you have received. Late in the season, bulbs can start to deteriorate quicky. Occasionally mistakes can happen but we will put things right straight away with replacements or a refund. When stocks are low and preferred choices are no longer available, we offer a choice of a replacement alternative variety or a refund. Do contact customercare@farmergracy.com if you have any further queries or concerns regarding your bulbs and we will be happy to help. All the best, Farmer Gracy Customer Care

Posted 5 years ago

“It’s all very well having lovely packaging and being on time but the quality and size of my anemone and ranunculus corms was extremely disappointing. I know they swell when soaked but even so, I do not think they are worth the effort and space of planting. I am sending some back so you can see them. Tulips were fine but I will not buy from you again.”

Helpful Report

Posted 5 years ago

Hello, Thank you for your feedback. We're sorry to hear that you are unhappy with the size of your ranunculus and anemone bulbs. The Italian varieties are naturally a smaller bulb than standard types but do produce a great show and extra special flowers. Bulbs sizes are noted at the top of each product page. If you would like us to check the bulbs, please send us a photo to customercare@farmergracy.com and we will be happy to help. All the best, Farmer Gracy Customer Care

Posted 5 years ago

“Sorry for the delay in reviewing, just found this in my spam folder. I am very unhappy with one of my purchases and your response to my complaint. I brought two Amaryllis bulbs for £8.85 each. They were advertised at 32-34cm bulb size but came to me at 28 and 30cm – way under expected size. Your website talks about the importance of quality and size and I know these bulb will not produce anywhere near the flowers I should expect. When I pointed this out I was told ‘we have many happy customers and these bulbs should “do well”. A reputable company would have said ‘sorry about that we will send you what you ordered and collect what we sent you’. I can buy bulbs much bigger in any garden centre for about £6, yet I came to you expecting premium quality and size and a good service, none of which you gave me. This company is a disgrace.”

Helpful Report

Posted 5 years ago

Hello, Thank you for your review. We're sorry to hear that you are disappointed with one of the bulbs you have received. The size of Amaryllis bulbs can vary, some are slightly larger than others. We are always happy to replace bulbs if they arrive in poor condition, we are confident that your bulb is healthy and will produce a good show. However we would not want your experience with us to leave you disappointed so have arranged for another bulb to be sent to you to plant alongside the others and enhance your Amaryllis display. All the best, Farmer Gracy Customer Care

Posted 5 years ago

“Good size bulbs....no duds as usual with bagged tulips......and best of all.....the shrubs were really well grown and at this size a great price”

Helpful Report

Posted 5 years ago

“We have not received our order”

Helpful Report

Posted 5 years ago

Hello, Thank you for your message. Please contact customercare@farmergracy.com and we will be happy to track your parcel for you and resolve any issues. All the best, Farmer Gracy Customer Care

Posted 5 years ago

“Unfortunately I have not received my order! Hence cannot comment further”

Helpful Report

Posted 5 years ago

Hello, Thank you for your feedback. Please email us at customercare@farmergracy.com and we will be happy to find out where your order is and reship if necessary! All the best, Farmer Gracy Customer Care

Posted 5 years ago

“Amazing bulbs pristine conditions & brilliant size definitely buy again from you although postage is a little pricey”

Helpful Report

Posted 5 years ago

“Appalling company would never use again.”

Helpful Report

Posted 5 years ago

“Hey farmer Gracy How’s it going thank you for my order safely delivered I have plenty of work to keep me going You are great and lovely to do business with Regards Rhoda🍀🇮🇪”

Farmer Gracy 1 star review on 7th October 2019

Helpful Report

Posted 5 years ago

“Hilarious to be asked to review when, having paid for the item, I was then told it had ‘sold out’. Fair enough I was refunded the money, but take me off your system, ey? I’m unlikely to be buying anything else from you.”

Helpful Report

Posted 5 years ago

Hello, Thank you for your feedback, we will take your comments on board. As the season goes on we are constantly checking the quality of the bulbs which can quickly start to deteriortae. Occasionally when we find a variety is no longer fit to send we have to issue a refund. Apologies for any disappointment caused. All the best, Farmer Gracy Customer Care

Posted 5 years ago

Farmer Gracy is rated 4.7 based on 34,268 reviews