Farmer Gracy Reviews

Name: Farmer Gracy
Address: Herenweg 436, Noordwijkerhout, South Holland
Rating: 4.75

4.8 Rating 28,983 Reviews

94 %

of reviewers recommend Farmer Gracy

Company Reviews

Metrics

Info

4.8

Based on 28,983 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy

About Farmer Gracy:

World class flower bulbs, tubers and bare-root plants online, including many unusual varieties you won’t get anywhere else!

Visit Website

Phone:

330 808 7304

Email:

customercare@farmergracy.com

Location:

Herenweg 436,
Noordwijkerhout
South Holland
2211 VJ

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Farmer Gracy 5 star review on 3rd May 2024

1470

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The bare root plants arrived yesterday. They had started to sprout but looked very white/yellow and sickly. I have potted them up but was rather disappointed - we shall see how they do. Also I only received two echinops veitch’s blue instead of 3.”

Helpful Report

Posted 1 month ago

Hello, We're sorry to hear that your order has arrived incomplete and for the concerns regarding the condition of some of these roots. Please can we kindly request that you send an email to customercare@farmergracy.com with further information so we can assist. All the best, Farmer Gracy Customer Care

Posted 1 month ago

“I was very pleased with the size of the bulbs however one of the apricot ones was very soft and squishy”

Helpful Report

Posted 1 month ago

Hello, We're sorry to hear that one of these has arrived in poor condition. Please can we kindly request that you send an email to customercare@farmergracy.com with further details so we replace or refund accordingly. All the best, Farmer Gracy Customer Care

Posted 1 month ago

“Each pack I purchased was delivered short - 13 or 14 bulbs instead of 15. I'm now bombarded with emails with offers for more bulbs. I've asked to be taken off distribution lists and this has been confirmed, however, I am still receiving multiple messages.”

Helpful Report

Posted 1 month ago

Hello, We're sorry to hear that your order arrived incomplete and for the frustration caused. With regards to our email subscription, we apologise that you are still receiving emails, these should stop 48 hours after you have unsubscribed. Please can we kindly request that you send an email to customercare@farmergracy.com with further information and we can assist accordingly. All the best, Farmer Gracy Customer Care

Posted 1 month ago

“I’ve never had any complaint before. However, when I removed the plants from their bag I couldn’t believe there were 10 pips of Lily of the Valley, but there were. Mere threads with roots so minimal that I fear not one with thrive. Shall l keep you informed? I am planting in pots today.”

Helpful Report

Posted 1 month ago

Hello, We're sorry to hear this. Please send an email to customercare@farmergracy.com if you have any concerns so we can assist accordingly. All the best, Farmer Gracy Customer Care

Posted 1 month ago

“BARE ROOT PLANTS: I was very disappointed in what I received. I waited weeks for my bare root plants to arrive. When they did finally arrive, it was no more than a 3” stick! So small it was hard to identify which way up to plant it. My other one is a 4” twig. These plants will take many years to grow into the bush that was described. I think you should also show a picture of what you actually receive. I have had bare root plants before but at least they resembled a plant. I won’t be ordering again from you.”

Helpful Report

Posted 1 month ago

Hello, We're sorry to hear that you are disappointed with the bare roots received and for the frustration it has caused. Please can we kindly request that you send an email to customercare@farmergracy.com with further information so we can assist. All the best, Farmer Gracy Customer Care

Posted 1 month ago

“Purchased bare rooted plants. On arrival they were packed in plastic bags with dry peat like substance. A number of the plants the sprouting part had broken off in transit and all were tangled up in bags and difficult to separate but appeared to be short on the number of plants present. Followed instructions re soaking and planting up in pots but so far no signs of taking. Time will tell but wouldn’t purchase like this again for price paid I should have waited and bought established plants.”

Helpful Report

Posted 1 month ago

Hello, We're sorry to hear that your order arrived in this condition. Please can we kindly requested that you send an email to customercare@farmergracy.com with further details so we can assist. All the best, Farmer Gracy Customer Care

Posted 1 month ago

“No instructions on how/ when to plant. Also no name of plant label”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. I am sorry to hear that the planting instructions were not received in this parcel on this occasion. Our website contains planting and care guides for all varieties which include some helpful advice. https://www.farmergracy.co.uk/blogs/planting-care The team are always happy to offer advice so please feel free to email customercare@farmergracy.com for any additional support. All the best, Farmer Gracy Customer Care

Posted 1 month ago

“I STILL HAVE NOT RECEIVED ANY OF MY ORDERS. V.CLACK 27 THE GALLOP S,M.2. 5RY”

Helpful Report

Posted 1 month ago

Hello, I am sorry to hear that you are yet to receive your orders. We endeavour to deliver all orders within the time frame outlined on the website and order confirmations. Please can we kindly request that you send an email to customercare@farmergracy.com with further information so we can assist. All the best, Farmer Gracy Customer Care

Posted 1 month ago

“I have made two orders but only recieved one”

Helpful Report

Posted 1 month ago

Hello, We're sorry to hear that you are still waiting to receive one of your orders. Please can we kindly request that you send an email to customercare@farmergracy.com with further information so we can assist. All the best, Farmer Gracy Customer Care

Posted 1 month ago

“have brought bulbs before and been extremely pleased however have found this time many were of poor quality. very disappointed.”

Helpful Report

Posted 1 month ago

Hello, We're sorry to hear that these have arrived in a poor condition and for the disappointment caused. Please can we kindly request that you send an email to customercare@farmergracy.com with further information so we can assist. All the best, Farmer Gracy Customer Care

Posted 1 month ago

“Some tubers fabulous, some very small not sure if they will grow. Very poor. Postage brilliant, well packed. Rated poor and good.”

Helpful Report

Posted 2 months ago

Hello, We're sorry to hear some were smaller in size than expected. Please can we kindly request that you send an email to customercare@farmergracy.com with further information so we can assist. All the best, Farmer Gracy Customer Care

Posted 1 month ago

“My bare root plants are very tiny and I’m disappointed by them. I think they had been in transit for far too long as the message from you that they were on their way was two weeks before they finally arrived. It will take a long time for them to recover if they ever do. Not sure if it’s worth spending money on plants this way.”

Helpful Report

Posted 2 months ago

Hello, We're sorry to hear of the concerns regarding the condition of the bare roots received. Please can we kindly request that you send an email to customercare@farmergracy.com with further information so we can assist. All the best, Farmer Gracy Customer Care

Posted 1 month ago

“Bulb purchases have been ok but last purchase of Miscanthus Boucle was very meagre and disappointing for the price paid. Having said that I was the plant buyer for a garden centre for 47 years and since retiring nearly 4 years ago have been staggered by the increase in price of plants ,”

Helpful Report

Posted 2 months ago

Hello, We're sorry to hear this. Please feel free to send a photograph of the Miscanthus Boucle to customercare@farmergracy.com if you have any concerns and we can review and assist. All the best, Farmer Gracy Customer Care

Posted 1 month ago

“Some of the tubers were very small, and in one packet there should have been three but only two tubers were sent, The packaging was very good but some of the bear routs had stared growing.”

Helpful Report

Posted 2 months ago

Hello, We're sorry to hear that one of these tubers were missing from your order. Please can we kindly request that you send an email to customercare@farmergracy.com with further information so we can assist. All the best, Farmer Gracy Customer Care

Posted 1 month ago

“The first lord lieutenant anonimie and white anonimie.which I bought Only one corn opened . Out of Twenty but did not complain as I thought they were a bit late to pop up in spring. So was not impressed. I’ve bought some more hoping they open. Photo shows one that opened”

Helpful Report

Posted 2 months ago

Hello, We're sorry to hear that there may be an issue with your Anemones. Typically they flower during March/April when planted in autumn so may more start to flower soon, please get in touch by emailing customercare@farmergracy.com and one of the team will be happy to advise more accurately. All the best, Farmer Gracy Customer Care

Posted 1 month ago

“I ordered for summer flowers last year abs only a few flowered. I then ordered spring bulbs and have very few coming through. I I am hoping the dahlia order fairs better. This was a very expensive few flowers and I reeky don't think I will be ordering any more. I am really sad. Senga C.”

Helpful Report

Posted 2 months ago

Hello, We're sorry to hear that some of your plants haven't thrived. Please get in touch by emailing customercare@farmergracy.com including the details and certainly advise on any issues. All the best, Farmer Gracy Customer Care

Posted 2 months ago

“I'm a bit annoyed with the packaging, as 3 of my different orders, we're bagged in incorrectly labeled bags. I'm just hoping they are actually what I ordered.”

Helpful Report

Posted 2 months ago

Hello, We're sorry to hear that, please send an email to customercare@farmergracy.com so we can assist with this issue. All the best, Farmer Gracy Customer Care

Posted 2 months ago

“I have ordered a large number of bulbs, tubers and bare roots over the last year. They have been a bit hit and miss, but the bulbs I ordered this winter have been very disappointing. Most arrived covered in aphids and a significant number were rotten.”

Helpful Report

Posted 2 months ago

Hello, We're sorry to hear that some of your bulbs have arrived in poor condition. If that happens, please email us within 14 days of delivery and we will refund or replace. Our email address is customercare@farmergracy.com and we'll be happy to assist if you have any questions or concerns. All the best, Farmer Garcy Customer Care

Posted 2 months ago

“They are OK BUT £5 for postage ? Utter rip off”

Helpful Report

Posted 5 months ago

“Order accepted 7th November but just received message from you saying expect it in 7-10 days from now! That is too slow. Evri are very bad at delivering to us. We often have reason to complain, fingers crossed the bulbs arrive.”

Helpful Report

Posted 5 months ago

Hello, We ship directly from the Netherlands and currently all orders are received within around 10 business days. We hope you have received your order in good time, but do get in touch by emailing customercare@farmergracy.com if there are any problems. All the best, Farmer Gracy Customer Care

Posted 5 months ago

Farmer Gracy is rated 4.8 based on 28,983 reviews