Farmer Gracy Reviews

Name: Farmer Gracy
Address: Herenweg 436, Noordwijkerhout, South Holland
Rating: 4.73

4.7 Rating 34,256 Reviews

93 %

of reviewers recommend Farmer Gracy

Company Reviews

Metrics

Info

4.7

Based on 34,256 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Farmer Gracy:

World class flower bulbs, tubers and bare-root plants online, including many unusual varieties you won’t get anywhere else!

Visit Website

Phone:

330 808 7304

Email:

customercare@farmergracy.com

Location:

Herenweg 436,
Noordwijkerhout
South Holland
2211 VJ

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Farmer Gracy 5 star review on 3rd October 2025

1643

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very very disappointed these plants and their packaging fall short of what I expected. I will not buy from you again”

Helpful Report

Posted 5 months ago

Hello, We're sorry to hear that you are disappointed with your order. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 4 months ago

“Disappointed with the Lady in Red ferns, I thought they would have been more substantial. They were just root with very little bulk”

Helpful Report

Posted 5 months ago

Hello, We're sorry to hear that there are concerns regarding the condition of your ferns. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 4 months ago

“The anemone corms were as expected and have been planted, so we will see how good they are. I bought 25 hollyhock bare roots which honestly, left a lot to be desired. I had the same issue with Rudbeckia last year, none of which survived nor came through this year. I thought I would give Gracy another go but I will never purchase again. I was able to buy hollyhock plants (6-8inch plants) (not bare roots) in 3 inch pots from ASDA. These were 3 for £5 and of superior quality and full plants. I will stick with ASDA next year. Sorry Gracy.....not up to scratch.”

Helpful Report

Posted 5 months ago

Hello, We're sorry to hear that there are concerns regarding the condition of the bare roots received. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to replace or refund these for you. All the best, Farmer Gracy Customer Care

Posted 4 months ago

“Banana plants may survive, the tricyrtis will definitely not. Arrived in a very poor condition.”

Helpful Report

Posted 5 months ago

Hello, We're sorry to hear that there are concerns regarding the condition of these plants. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will replace or refund accordingly. All the best, Farmer Gracy Customer Care

Posted 4 months ago

“Unfortunately took a really long time to arrive and more than half look like they’ve died in transit. I’ve planted them and we will see what happened. I don’t think I will be buying bare root plants from here again. I’ve bought bulbs before and they did better”

Helpful Report

Posted 5 months ago

Hello, We're sorry to hear that there are concerns regarding the condition of your order. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 4 months ago

“Thank you for replacing the plant that was dead on arrival the one that was sent is just as bad. the people who are picking the orders want to look what they are sending. My opinion is i have wasted my money on plants that are not fit for purpose .If i could load the pictures i would send it to you . Once again thank you for your time in sending the replacement which i think is a lost cause for growing ..Regards John”

Helpful Report

Posted 5 months ago

Hello, We're sorry to hear that there the replacement arrived in a poor condition and for the service provided.. Please kindly send an email to customercare@farmergracy.com with further information so we can refund accordingly. All the best, Farmer Gracy Customer Care

Posted 4 months ago

“My order arrived two plants short. I contacted Farmer Gracy immediately. They never responded. Very disappointing customer service . Did not think the quality was great”

Helpful Report

Posted 5 months ago

Hello, We're sorry to hear that there is a discrepancy with this order on arrival. We endeavour to respond to all emails as soon a we can, we apologise if you have not received a response. Can I kindly request that you check your junk/spam folder just in case. If the matter has not been resolved then please reach out to us again either by our online chat or by phone. 0330 808 7304 All the best, Farmer Gracy Customer Care

Posted 4 months ago

“Bought bare root plants spent a lot of money they came up the first year but aren't coming back this year looks like all died except for 2 or 3, messaged them several times by email and Facebook but got no reply back, Begonias are doing well do.”

Helpful Report

Posted 5 months ago

Hello, We're sorry to hear that you are disappointed with your order. We endeavour to respond to all emails as soon as we, we apologise if you have not received a response. Can I kindly request that you check your junk/spam folder just in case. If the matter has not been resolved then please reach out to us again either by our online chat or by phone. 0330 808 7304 All the best, Farmer Gracy Customer Care

Posted 4 months ago

“Literally no instructions for individual plants, just had to plant them and hope for the best. Not good after paying thirty five pounds.”

Helpful Report

Posted 5 months ago

Hello, We supply some planting information with our orders however, you can find advice in our planting and care section on our website. https://www.farmergracy.co.uk/blogs/planting-care Pleasefeel free send an email to customercare@farmergracy.com and one of the team will be happy to offer advice. All the best, Farmer Gracy Customer Care

Posted 5 months ago

“Charge me twice on VAT”

Helpful Report

Posted 5 months ago

Hello, Please be advised that VAT is included in the price on our website. It will show as a separate figure on the order confirmation however, it is included in the price. If you are concerned regarding the amount charged then please feel free to reach out to us. All the best, Farmer Gracy Customer Care

Posted 5 months ago

“I wouldn’t use this company to supply my plants again. If the tracking information is correct they arrived at the delivery depot 2 days after dispatch. It was a further 7 days until they were actually delivered to me. The plants will probably survive but of course they would have been in much better condition if they hadn't been sat at the final delivery depot for 7 days.”

Helpful Report

Posted 5 months ago

Hello, We're sorry to hear that there was an issue with this delivery and for the inconvenience it has caused. We kindly ask that an email is sent to customercare@farmergracy.com with the information so we can contact the couriers in question to resolve the matter promptly. Please feel free to contact us if you have any concerns regarding the growth of any of your plants. All the best, Farmer Gracy Customer Care

Posted 5 months ago

“out of 12 plants only 8 were any good the rest were just bits of root very poor R A Barker”

Helpful Report

Posted 5 months ago

Hello, We're sorry to hear that you are disappointed with your order. Please kindly send an email to customercare@farmergracy.com with further information so we can arrange to replace or refund any that are in a poor condition. All the best, Farmer Gracy Customer Care

Posted 5 months ago

“Hei! The “Magical silver” root of the plant is rotten, it cannot be planted. I am disappointed.”

Helpful Report

Posted 5 months ago

Hello, We're sorry to hear that there are concerns regarding the condition of this bare root. Please kindly send an email to customercare@farmergracy.com so we can arrange for this to be replaced. All the best, Farmer Gracy Customer Care

Posted 5 months ago

“CT does not eat them had to give them away”

Helpful Report

Posted 5 months ago

“I’ve had several boxes from Farmer Gracy with varying degrees of success. One box was completely destroyed but the plants survived. Some of the plants have failed to grow at all despite being planted correctly and in a greenhouse. Clematis New Love has so far done nothing after 4 weeks. Probably dead? So a mixed success. I’m not sure I’ll use them again.”

Helpful Report

Posted 5 months ago

Hello, We're sorry to hear that some of your orders have been damaged in transit and that you have had mixed success with these. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 5 months ago

“I received x3 peony roots and 1 had root rot. Hopefully the 2 that looked ok won’t have root rot too as I ordered 3 of the same peony roots .”

Helpful Report

Posted 5 months ago

Hello, We're sorry to hear that there are concerns regarding the condition of one of the peonies items. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 5 months ago

“I ordered two dahlias. One was adequate but the other only had two small tubers and a dead top off an old plant (see attached photo). I don’t feel that this is fair for the price paid.”

Helpful Report

Posted 5 months ago

Hello, We're sorry to hear that there are concerns regarding the condition of your dahlias. Please kindly send an email to customercare@farmergracy.com with further information so we can arrange to replace or refund the tubers in question. All the best, Farmer Gracy Customer Care

Posted 5 months ago

“It was very poorly wrapped. The soil was falling out of the box before even opening it. The bare root was damaged. It’s been potted on and can only hope it survives”

Helpful Report

Posted 5 months ago

Hello, We're sorry to hear that there are concerns regarding the condition of the plants received. Please feel free to send an email to customercare@farmergracy.com if you have any concerns regarding their growth. All the best, Farmer Gracy Customer Care

Posted 5 months ago

“It was very poorly wrapped. The soil was falling out of the box before even opening it. The bare root was damaged. It’s been potted on and can only hope it survives”

Helpful Report

Posted 5 months ago

“We ordered 48 bare rooted Liriope. When they were arrived they were wrapped in plastic without any ventilation, and looked like they had been like that for some days as the foliage was yellow and rotting. They are of course bare rooted plants so we're hoping that as we put them in the ground the day they arrived they will survive, but to be honest we did expect them to be in better condition.”

Helpful Report

Posted 5 months ago

Hello, We're sorry to hear that there are concerns regarding the condition of the plants when they arrived. We recommend that these are potted in temporary pots to give them the best chance. Please feel free to send an email to customercare@farmergracy.com if you have any concerns regarding their growth over the next few weeks. All the best, Farmer Gracy Customer Care

Posted 5 months ago

Farmer Gracy is rated 4.7 based on 34,256 reviews