Farmer Gracy Reviews

Name: Farmer Gracy
Address: Herenweg 436, Noordwijkerhout, South Holland
Rating: 4.73

4.7 Rating 33,606 Reviews

93 %

of reviewers recommend Farmer Gracy

Company Reviews

Metrics

Info

4.7

Based on 33,606 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Farmer Gracy:

World class flower bulbs, tubers and bare-root plants online, including many unusual varieties you won’t get anywhere else!

Visit Website

Phone:

330 808 7304

Email:

customercare@farmergracy.com

Location:

Herenweg 436,
Noordwijkerhout
South Holland
2211 VJ

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Farmer Gracy 5 star review on 2nd August 2025

1639

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Several of the packets of plants were empty! I didn't contact FG, just put up with it. One of the plants labelled 'Aquilegia' certainly isn't, possibly an Achillea! I will be looking for a different supplier unfortunately.”

Helpful Report

Posted 2 years ago

Hello, We're sorry to hear that. If there are any problems, please do give us a call or send us an email and we will resolve that for you. https://www.farmergracy.co.uk/pages/contact-us All the best, Farmer Gracy Customer Care

Posted 2 years ago

“Bonjour, j’ai bien reçu votre commande, il n’y avait que 2 sauges au lieu de 3 , pour les plantes indisponibles, quand pensez vous me rembourser ? merci pour votre réponse Juliette”

Helpful Report

Posted 2 years ago

Bonjour, Nous sommes désolés d'apprendre qu'il manque une plante. Veuillez contacter customercare@farmergracy.com et nous vous rembourserons bien sûr la plante manquante. All the best, Farmer Gracy Customer Care

Posted 2 years ago

“This was my second order. The first was great. This be not so. The poppies I ordered were mushy. I doubt if they’ll be anything but compost. I’m disappointed.”

Helpful Report

Posted 2 years ago

Hello, We're sorry to hear that your plants have arrived in poor condition. Please do give us a call or send us an email so we can resolve that for you. https://www.farmergracy.co.uk/pages/contact-us All the best, Farmer Gracy Customer Care

Posted 2 years ago

“The bulbs I received recently were very poor quality and I am doubtful they will sprout any growth?”

Helpful Report

Posted 2 years ago

Hello, We're sorry to hear that. If there are any problems, please give us a call or send us an email and we will be happy to resolve that for you. https://www.farmergracy.co.uk/pages/contact-us All the best, Farmer Gracy Customer Care

Posted 2 years ago

“Some of the plants are too many days in the plastic bags and some deliveries too early for swedish climate but still ok if managed accordingly. Prices not the best but if you wait you will find discounts.”

Helpful Report

Posted 2 years ago

Hello, Do get in touch if anything has arrived in poor conditIon. You can give us a call or send us an email and we will be happy to resolve that for you. https://www.farmergracy.co.uk/pages/contact-us All the best, Farmer Gracy Customer Care

Posted 2 years ago

“I have bought several bare root perennials this spring and the plants are very variable. Some had small but strong new growth just showing but others look as though they are struggling or not showing any signs of life. I know the weather has been cold and wet but the plants have all been protected in the same well ventilated cold frame. If they all survive then they are good value. The plants were all well packaged for delivery with good instructions for their planting and care.”

Helpful Report

Posted 2 years ago

Hello, We're sorry to hear there may be an issue with some of your plants. If any don't show any growth yet, please give us a call or send us an email and we will be happy to resolve that for you. https://www.farmergracy.co.uk/pages/contact-us All the best, Farmer Gracy Customer Care

Posted 2 years ago

“The quality of the items ordered and the packaging were good, however, the size, especially the so called XL agapanthus purchased was not as it was certainly not XL, therefore very expensive for the item it was described and sold as”

Helpful Report

Posted 2 years ago

Hello, We're sorry to hear that your plants isn't as it should be. Please do give us a call or send us an email and we will be happy to resolve that for you. https://www.farmergracy.co.uk/pages/contact-us All the best, Farmer Gracy Customer Care

Posted 2 years ago

“This is a difficult one. My begonias were perfect but my echinacea were not. Two of them had no signs of life one is struggling so only 2 look any good. I emailed and received a reply saying someone would get back within 48 hours but am still waiting on a reply.”

Helpful Report

Posted 2 years ago

Hello, We're sorry to hear that some of your plants have arrived in poor condition. If you have emailed customercare@farmergracy.com, we will resolve this for you as quickly as possible. Our response times are slower during April/May due to a high volume of queries. For any urgent issues, please give our team a call on 0330 808 7304 (local rate). All the best, Farmer Gracy Customer Care

Posted 2 years ago

“Very good products, but FG uses Evri which has been correctly voted the worst UK courier for two consecutive years.”

Helpful Report

Posted 2 years ago

Hello, If there are any delivery issues with your parcel, please do give us a call or send us an email and we will be happy to help. https://www.farmergracy.co.uk/pages/contact-us All the best, Farmer Gracy Customer Care

Posted 2 years ago

“In the past it was good. With this lot two or three of the bulbs were rotten. Disappointed.”

Helpful Report

Posted 2 years ago

Hello, We're sorry to hear that some of your bulbs have arrived in poor condition. Please feel free to give us a call or send us an email and we will be happy to resolved that for you. https://www.farmergracy.co.uk/pages/contact-us All the best, Farmer Gracy Customer Care

Posted 2 years ago

“I was surprised that the bare root plants arrived in bone dry compost. I can only hope that this doesn't have an adverse effect on their performance......... according to your email dispatched on 15/4 received on 20/4.”

Helpful Report

Posted 2 years ago

Hello, Dormant bare roots are shipped in dry compost which helps them to stay fresh. If the plant does not have shoots or appear viable, please do give us a call or send us an email and we will be happy to resolve that for you. https://www.farmergracy.co.uk/pages/contact-us All the best, Farmer Gracy Customer Care

Posted 2 years ago

“I am hoping after waiting this long that the plants are ok. I am sure looking at the reveiws they should be but waited 2 weeks for them to get dispatched and then to find out they entrust them to the worst courier company in the country means I will not be ordering again, i got an emails saying they would be delivered by evri 2 days ago by 9pm so waited in because there is no access to my flats and at 9.10pm got an email saying they have changed the delivery to the next working day and still there is no update on when it will be delivered absolutely shocking!!”

Helpful Report

Posted 2 years ago

Hello, We're sorry to hear there was a delay to your delivery. If you still haven't received it, please give us a call or send us an email and we will be happy to help. https://www.farmergracy.co.uk/pages/contact-us All the best, Farmer Gracy Customer Care

Posted 2 years ago

“Dahlia's were nothing special in terms of size vs other reputable suppliers. Some were so dry that they had broken in transit. Will know more when they grow”

Helpful Report

Posted 2 years ago

Hello, We're sorry to hear that some of your dahlias have arrived in poor condition. Please do give us a call or send us an email if there are any problems and we will be happy to resolve that for you. https://www.farmergracy.co.uk/pages/contact-us All the best, Farmer Gracy Customer Care

Posted 2 years ago

“The plants were very good and are growing well. My only problem is the length of time waiting for the plants to arrive with no indication from the Company of when that will happen. Just saying May is rather a wide timeline. The costs of the plants is very reasonable.”

Helpful Report

Posted 2 years ago

Hello, Our dispatch times are estimated but if ever you require a more precise update, please do give us a call or send us an email and we will be happy to help. https://www.farmergracy.co.uk/pages/contact-us All the best, Farmer Gracy Customer Care

Posted 2 years ago

“Well most of my order was OK but one of my odora bulbs had roted off so I had to throw this one but in general there ok”

Helpful Report

Posted 2 years ago

Hello, We're sorry to hear that one of your bulbs has arrived in poor condition. Please do give us a call or send us an email and we will be happy to resolve that for you. https://www.farmergracy.co.uk/pages/contact-us All the best, Farmer Gracy Customer Care

Posted 2 years ago

“To early to say about flowering bulbs look good all planted”

Helpful Report

Posted 2 years ago

“The plants I ordered seemed to arrive a long time from my order.”

Helpful Report

Posted 2 years ago

“somewhat disappointed with my last order for bare rooted items. Very small examples, will need another month in a greenhouse/cold frame. Some had a single stem, Agastache, veronicastrum and helenium etc,. Other nurseries sending much bigger more advanced and stronger material that can go straight out for a £1 more.”

Helpful Report

Posted 2 years ago

Hello, We're sorry to hear that you are disappointed with your plants. Please do send some photos of what you have received to customercare@farmergracy.com so we can check whether they are typical or if they need to be replaced. All the best, Farmer Gracy Customer Care

Posted 2 years ago

“Only received a couple of weeks ago looking forward to seeing them grow. I would buy more from you buty wife is in charge of the garden she doesn't like me to buy things. Sorry. Regards James Bramman.”

Helpful Report

Posted 2 years ago

“The dahlia tubers were very dry packed in dry materials. I have put them into damp peat to hopefully recover.”

Helpful Report

Posted 2 years ago

Hello, Dahlia tubers are supplied dry as they can develop mould or rot otherwise, but they should be fine and grow well once potted and watered. Do contact customercare@farmergracy.com if you have any further concerns. All the best, Farmer Gracy Customer Care

Posted 2 years ago

Farmer Gracy is rated 4.7 based on 33,606 reviews