Falcon Enamelware Reviews

Name: Falcon Enamelware
Rating: 4.57

4.6 Rating 1,566 Reviews

88 %

of reviewers recommend Falcon Enamelware

4.6

Based on 1,566 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Falcon Enamelware 5 star review on 2nd April 2024

Tracy Leipsic

Falcon Enamelware 5 star review on 30th March 2024

John Penrose

Falcon Enamelware 5 star review on 9th February 2024

Lyndon Jones

Falcon Enamelware 5 star review on 27th December 2023

Lydia Townsend

Anonymous

Anonymous // 01/01/2019

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“Love the colours ,just really beautiful”

Helpful Report

Posted 4 months ago

“We ordered a small rectangular serving plate and a medium round serving plate. We had wanted to order a large rectangular serving plate, but it was out of stock (disappointment). The small serving plate is very SMALL. It will not be good for anything other than perhaps olives. The round plate is nice, but when we received it, the plate was labeled as a salad plate, so the website did not characterize it correctly. The plates look nice, but they are enamel over fairly thin metal. They may be sturdy but do not feel like high-quality serving dishes. We ordered them as a gift for a family member who wanted high-quailty serving dishes, so it was a disappointment. Finally we note that the items in total were quite expensive, since Falcon charged an international express shipping charge ($25) while almost all suppliers these days do not charge shipping. In addition, Falcon required a delivery signature by FedEx. Although not the Falcon company's fault, the Fed Ex delivery was delayed and the package tracking was not good. We had to stay home all one day to be available to sign, but then received a late notice that the shipment would be delayed another day. We were informed it would be delivered before 10AM the next day, but again had to wait at home until the package was finally delivered in mid-afternoon. It would be a better experience if the company did not charge excessive shipping charge and did not require a signature for delivery (it should be at the option of the customer). Overall the cost and delivery were not good and the product is not what we were expecting.”

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Posted 4 months ago

“I bought the pitcher and 3 tumblers as a gift for a friend. I bought the prep set of bowls and some other odds and ends for myself. And I LOVE it ALL!! My friend was touched by the unique gift and raved about how nice it is.”

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Posted 4 months ago

“Well made but too small for the money.”

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Posted 4 months ago

“I never did get to see my purchase. The carrier made it impossible to retrieve my package. Despite all my attempts it is now on its way back to Falcon Ware.”

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Posted 4 months ago

“The 'perfectly imperfect' jug I bought was a disappointment. I am perfectly aware of, and a fan of, the concept of wabi sabi: the concept of the transience and impermanence of life. The jug I received went a bit beyond 'imperfect' and simply looks damaged. I had hoped to give that jug as a gift. I have kept it for myself. Sadly, it now lives in the closet.”

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Posted 4 months ago

“Excellent, durable product with fast on time shipping even to the U.S. and one week to Christmas.”

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Posted 4 months ago

“The colors are vibrant and materials long-lasting. A delight to see, to gift and to use.”

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Posted 4 months ago

“The pitcher appears to be of excellent quality and it is beautiful. However the picture on the website conveys an unmistakable red collar as does the color name “pillarbox red”. But the product which arrived was orange, which was disappointing because my wife does not like orange and it cost around $25USD to ship to the United States and arrived just prior to Christmas … so I had to give it to someone else rather than return it given the shipping cost of returning and shipping another pitcher. I don’t leave negative reviews publicly, but I do believe in providing the honest feedback to a small business where my expectations were not quite met. Thank you for listening, it is a very nice pitcher.”

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Posted 4 months ago

“Lovely product. Excellent customer support.”

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Posted 4 months ago

“I ordered 2 3-Pint Jugs. Unfortunately one of the jugs had a chip on the rim. I reached out on 22 December 2023 and am waiting to hear back. They are quite pretty, just want one that is not chipped.”

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Posted 4 months ago

“Love the colors but both arrived with huge chunks of missing paint. Explained to Falcon that nothing indicated shipping damage (no paint chips in box) but they still blamed shipping in canned response. Obviously was sent out damaged but they didn't own up to that or didn't bother reading emails. Would love to order more, but will not, based on poor response from Falcon.”

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Posted 4 months ago

“I saw the Pitcher listed on NYT's best gifts list! We were looking for a simple and elegant pitcher to hold water for our coffee maker that we could leave on the counter by our coffee nook and wouldn't be an eyesore. This pitcher is absolutely lovely and very well crafted, it's a real piece of artwork! It cleans easily and looks great! FYI I also used it for Christmas Egg Nog!”

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Posted 4 months ago

“Beautiful. I love the color (pigeon grey) and the silhouette of the 3 Pint Jug. Gave them as Christmas gifts to family and friends and kept one for myself.”

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Posted 4 months ago

“Great product - well presented and nicely made but it does chip.”

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Posted 4 months ago

“Quality, functional, graceful beauty. I gave 2 3-pt pitchers as gifts at Christmas and the response was positive and sparked imagery for the pleased recipients. I will get my own now ;-)”

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Posted 4 months ago

“You put 'Oyster Gray' on the shipping documentation and the products I bought, and paid expedited delivery for, are still in Customs Delay. They were sent to 'live animal control' because of the 'Oyster' notation on the documentation. AND, you have been impossible to reach to help resolve this.”

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Posted 4 months ago

“I ordered 2 of the 48oz pitchers. One of them arrived damaged. I would like help returning the damaged piece. Thank you.”

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Posted 4 months ago

Hi Nicholas, Please accept our apologies for the damaged item you received, occasionally products do get damaged during delivery. Can you please email us a photo of the damaged item at info@falconenamelware.com? Kind regards, The Falcon Enamelware team

Posted 4 months ago

“Beautiful piece, but shipping was expensive”

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Posted 4 months ago

“The nearly perfect seconds appeared flawless and were greeted with real enthusiasm by both recipients. Love the colors!”

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Posted 4 months ago

Falcon Enamelware is rated 4.6 based on 1,566 reviews