Falcon Enamelware Reviews

Name: Falcon Enamelware
Rating: 4.53

4.5 Rating 1,919 Reviews

87 %

of reviewers recommend Falcon Enamelware

4.5

Based on 1,919 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Falcon Enamelware 5 star review on 21st August 2024

Barbara Bhan

Falcon Enamelware 5 star review on 12th August 2024

Pam Eshelman

Falcon Enamelware 5 star review on 2nd April 2024

Tracy Leipsic

Anonymous

Anonymous // 01/01/2019

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“I too ordered from Falcon, assuming it was a British company. Nowhere does it say the country of origin is actually China. Tariffs for shipping to the US were more than half the cost of my order. The pieces seem decent enough quality, but it might be a while before I order again.”

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Posted 2 months ago

“I ordered these cute drinking cups. Total prioce was $82 for 10 of them. I didn't notice the notice on the website that says I am responsible for any tarriffs. I recieved a bill from Fed Ex for $82. This is the tarriff. It does not say anywhere that the product is made in China. This is a British company. I believe their tarriff is 10%. China is 50%. Very misleading.”

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Posted 2 months ago

“The product was packed well. The enamel looks good and excellent for cooking.”

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Posted 2 months ago

“Quality items, and a prompt delivery”

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Posted 2 months ago

“Excellent Product. Thank You!”

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Posted 2 months ago

“Very lovely looking but big chunk of enamel fell off when I was unpacking. Can’t be a good quality. For the price it’s unacceptable. To return is a hassle.”

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Posted 2 months ago

Hello, Please accept our apologies for the damaged item you received, occasionally products do get damaged during delivery. Please email us at info@falconenamelware.com with a photo of the damage and let us know if you would like it replaced or refunded? Regards, The Falcon Enamelware team

Posted 2 months ago

“after an issue with the delivery service, Falconware quickly responded and solved the issue. So happy to have these lovelies in time for summer!”

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Posted 2 months ago

“I have many pieces of Falcon Enamelware. It is iconic and always looks good . I use my utensil pot for putting in Lego flowers.”

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Posted 2 months ago

“THE ITEM DID ARRIVE DAMAGED / LOOKS LIKE COURIER PROBLEMS BUT THE CUSTOMER SERVICE WAS OUTSTANDING”

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Posted 2 months ago

“Other than taking far too long to arrive I am completely pleased with my new Falcon treasures!”

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Posted 2 months ago

“Although the two pans I ordered were seemingly well packaged there was enamel flaking on five of the eight corners. I decided to regard them as 'vintage-ware' and accept the flaws because I was very much taken by both the color and utility of the pans. But consdering the price I was disappointed.”

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Posted 3 months ago

Hello Barclay, So sorry to hear you received damaged products, this can happen during delivery. Please email us at info@falconenamelware.com and we can either refund or replace these trays. Regards, The Falcon Enamelware team

Posted 3 months ago

“Beautifully made, simple yet elegant and very practical”

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Posted 3 months ago

“We're trying to reduce the number of plastic items we use on a daily basis and Falcon Enamelware tumbler's came highly recommended. We bought a bunch to replace our plastic cups we had used for years. My wife isn't a huge fan of change, but she has slowly been won over by them. They are more attractive than our previous cups, they are strong and durable, and they don't stain easily. They have a nice feel to them. And, no plastic. We're sold. I think it will be Falcon Enamelware tumblers from now on.”

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Posted 3 months ago

“The product is amazing. The $400 bill from Fedex for tarriffs on the products is not.”

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Posted 3 months ago

“After seeing a very positive Wirecutter review, I was excited to get two pitchers for my wife's birthday. I didn't look carefully, but had not appreciated that this would involve international shipping. The package was held up for weeks in customs and arrived long after the event (and initially estimated arrival date). I do appreciate the customer service representative (Andeela) who kept me up to date on the shipment. When they arrived, one of the pitchers had a piece of chipped enamel (photo attached).”

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Posted 3 months ago

Hello Peter, Our apologies for the damaged item you received, occasionally products do get damaged during delivery. Would you like this replaced or refunded? Regards, The Falcon Enamelware team

Posted 3 months ago

“My order is stuck in customs and I have emailed a few times and don't seem to be getting anywhere??”

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Posted 3 months ago

Hi Jessica, I have chased this again and as mentioned to you via email, customs have confirmed they have everything they need. They are an independent body and their wait time is hard to gauge. Thank you for your patience and I hope this is delivered to you as soon as possible. Regards, The Falcon Enamelware team

Posted 3 months ago

“The cereal bowls chip very easily. I will not ever order again if the terrifs remain! I was charged 150.00 for terrifs on a 270.00 Falconware order. This came as a seperate bill from Fed Ex. I am still in shock!”

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Posted 3 months ago

Hello, Falcon Enamelware is made from a porcelain enamel, which is a powdered glass bonded onto steel. If a product is dropped/hit against something, the porcelain will chip as it is just glass fused onto metal. The metal core will never break but chips cannot be avoided. All of the materials used in our products are non-toxic and are still safe to use even in the event of the enamel chipping and exposure of the steel. Unfortunately, due to current US trade regulations, Falcon Enamelware products shipped to the United States are subject to import duties and taxes upon arrival. Any applicable charges are determined by US Customs, are outside of our control, and must be paid by the recipient. Regards, The Falcon Enamelware team

Posted 3 months ago

“I have purchased 2 of the 3 pt pitchers: a black one for my sister at Christmas (which is now holding bright peonies on her hearth) and a pale green for my brother and his wife's house warming. They are so beautiful as vases or drink holders. Shipping is always quick and very well packed. I did have a wrinkle this time because of the tariffs I think. Guess they were trying to decide if I needed to pay 10%, 25%, or 50% more.🤨. Luckily it was too complicated and no tariff was charged. 😁”

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Posted 3 months ago

“Beautiful and a huge Mother's day hit!”

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Posted 3 months ago

“I just love this enamal ware and have been using it over a week now. It also cleans brilliantly. So colourful too oven to table”

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Posted 3 months ago

Falcon Enamelware is rated 4.5 based on 1,919 reviews