Falcon Enamelware Reviews

Name: Falcon Enamelware
Rating: 4.51

4.5 Rating 2,061 Reviews

86 %

of reviewers recommend Falcon Enamelware

4.5

Based on 2,061 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email

Falcon Enamelware 5 star review on 21st August 2024

Barbara Bhan

Falcon Enamelware 5 star review on 12th August 2024

Pam Eshelman

Falcon Enamelware 5 star review on 2nd April 2024

Tracy Leipsic

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Package was left on my doorstep on a busy road, loaf tin and pie dishes were damaged on arrival. Sent a email to customer service with no resposne. Very disappointed”

Helpful Report

Posted 4 months ago

Hello, We have not had any emails from you, please could you check you have sent them to info@falconenamelware.com Regards, The Falcon Enamelware team

Posted 4 months ago

“Worst customer service.”

Helpful Report

Posted 4 months ago

Hello, We are still awaiting your return and I last wrote you to ask for a tracking number of the return. Have you received those emails from us? Regards, The Falcon Enamelware team

Posted 4 months ago

“Do not recommend. Charged me $60 extra with no notice.”

Helpful Report

Posted 4 months ago

Hello, Thank you for your order. We mention this on our banner, delivery information, product information and confirmation email. The FedEx bill is the newly implemented tariffs. This goes to the importing country via the courier. Due to current US trade regulations, Falcon Enamelware products shipped to the United States may be subject to import duties and taxes upon arrival. Any applicable charges are determined by US Customs, are outside of our control, and must be paid by the recipient. US IMPORT DUTIES & TARIFFS The customs clearance is the authorisation from US Customs and Border Protection (CBP) that lets imported goods enter the United States once all duties and tariffs – including the current Section 301 tariffs on enamelware – have been assessed. CBP assigns the paperwork to the courier FedEx. The courier pays the duties and tariffs on your behalf, then invoices you for these costs together with its own brokerage or handling charge before delivery. Charges vary and Falcon Enamelware cannot collect or influence them in advance. For further details, see the CBP guide to buying goods online: https://www.cbp.gov/trade/basic-import-export/internet-purchases. You are welcome to return the order but since this has cleared customs you will likely have to pay that bill and possibly contact them for a refund. Apologies but this is a difficult situation for us all and this is a charge that is from the courier to the US government. Regards, The Falcon Enamelware team

Posted 4 months ago

“The picture on the website was a great color red,the product was definatly orange. Nothing wrong with pichter but completly wrong color. Then what you don't but to retuen it , it has to be sent back to Ireland. Not worth ordering from again.”

Helpful Report

Posted 4 months ago

Hi Lindsay, Please write to us on info@falconenamelware.com Regards, The Falcon Enamelware team

Posted 4 months ago

“Two of the enamel cups had chipped within 20 days, despite careful handling. Falconware refused to replace them. While they are pretty, these expensive items are poor quality, we regret buying these..”

Helpful Report

Posted 5 months ago

Hello, As per our email conversation, these did not arrive damaged and were not reported damage. Chips can occur during use. However, we have arranged a replacement and the damaged items are yours to keep. Regards, The Falcon Enamelware team

Posted 5 months ago

“My package never arrived. It is stuck in customs as the paperwork was not prepared correctly. Could you please address this issue? Thank you! Kind regards, Suzanne”

Helpful Report

Posted 6 months ago

Hi Suzanne, As mentioned in my email, we have provided all the necessary paperwork and this is going through customs clearance. Unfortunately there is little we can do to speed this up. Thank you for your patience. Regards, The Falcon Enamelware team

Posted 6 months ago

“Ordered a teapot as a Christmas gift which arrived chipped. I reached out 2 times and received no response. I didnt order factory seconds but thats what they sent me. VERY disappointed”

Helpful Report

Posted 6 months ago

Hello, Apologies for the delay, we are a small team and working through as quickly as possible. As mentioned in my email and other review, I have arranged for a replacement to be sent out to you which will be dispatched this week. The damaged item is yours to keep, all of the materials used in our products are still safe to use even in the event of the enamel chipping and exposure of the steel. If you don’t wish to use it for consumption, we recommend using it for storage or as a plant pot. Let me know if you have any other questions. Kind regards, The Falcon Enamelware team

Posted 6 months ago

“Tea pot arrived damaged and the return policy will cost so much so it make no sense to use it. So i said to my girlfriend to use the the tea pot as it is because Falcon does not care, I send two email with no answer.”

Helpful Report

Posted 6 months ago

Hi Gildas, As mentioned in our email to you; I have arranged for a replacement to be sent out to you which will be dispatched this week. The damaged item is yours to keep, all of the materials used in our products are still safe to use even in the event of the enamel chipping and exposure of the steel. If you don’t want to use it for consumption, I recommend using it for storage or as a plant pot. Let me know if you have any other questions. Kind regards, The Falcon Enamelware team

Posted 6 months ago

“You’re asking me to write a review when I have yet to receive my items”

Helpful Report

Posted 6 months ago

Hi Deborah, We are so sorry for this delay, we have chased FedEx for an update and I will reply to you via email as soon as possible. Unfortunately when an order is with FedEx in customs clearance there is very little we can do to speed it up. Thank you for your patience. Regards, The Falcon Enamelware team

Posted 6 months ago

“I really like the Falcon Enamelware cups, but I was shocked and angered by the $50 addition to my bill that I wasn't expecting. I will NEVER buy from you again.”

Helpful Report

Posted 7 months ago

Hi Camilla, The additional charge was the tariffs fee which is charged at checkout to avoid any additional charges due upon delivery. Regards, The Falcon Enamelware team

Posted 6 months ago

“Never got my bowls! I filled out an additional customs form on December 22, haven’t seen or heard anything since. Please help!”

Helpful Report

Posted 7 months ago

Hi Juanita, Apologies for the delay in getting this delivered. As mentioned, when packages are going through customs clearance there is very little we can do to speed it up. We have provided all the information to FedEx and I have chased it again today as well. We will provide you updates as we have been, via email. Regards, The Falcon Enamelware team

Posted 6 months ago

“I never received my items. I got notification from FedEx that additional information is needed for customs, but I have no way of providing this.”

Helpful Report

Posted 7 months ago

Hi Stacy, As mentioned in my email correspondence, we will provide all the relevant information to FedEx and this will be cleared soon. Regards, The Falcon Enamelware team

Posted 7 months ago

“Finally so expensive...”

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Posted 9 months ago

“I never received the item. According to fedex it’s stuck in customs.”

Helpful Report

Posted 10 months ago

Hello, Thank you for your order. Your tracking shows this is now cleared customs and left the FedEx hub so it should be with you very soon. Thank you for your patience. Regards, The Falcon Enamelware team

Posted 10 months ago

“They didn't provide the info which they send the products from China and I had to pay about 40% tax. Horrible customer communication.”

Helpful Report

Posted 10 months ago

Hello, Thank you for your order. We mention on our website where our products are made. We also mention the different charges that may apply. US IMPORT DUTIES & TARIFFS The customs clearance is the authorisation from US Customs and Border Protection (CBP) that lets imported goods enter the United States once all duties and tariffs – including the current Section 301 tariffs on enamelware – have been assessed. CBP assigns the paperwork to the courier FedEx. The courier pays the duties and tariffs on your behalf, then invoices you for these costs together with its own brokerage or handling charge before delivery. Charges vary and Falcon Enamelware cannot collect or influence them in advance. For further details, see the CBP guide to buying goods online: https://www.cbp.gov/trade/basic-import-export/internet-purchases. Regards, The Falcon Enamelware team

Posted 10 months ago

“Shippping costs were extraordinary!”

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Posted 11 months ago

“Defective large bake dish”

Helpful Report

Posted 11 months ago

Hello, Thank you for your order. Please accept our apologies for the damaged item you received, occasionally products do get damaged during delivery. Can you please email us a photo of the damaged item to info@falconenamelware.com? We can replace or refund the item. Regards, The Falcon Enamelware team

Posted 11 months ago

“Falcon charges all importing fees to the US back to the customer. Be prepared to pay an extra $200 for US shipping.”

Helpful Report

Posted 11 months ago

Hello, Thank you for your order. Yes, we charge the tariff fee back to the customer, this is separate from the shipping cost. We mention this on our banner, delivery information and product information. You will receive a FedEx bill after delivery which is the newly implemented tariffs. This goes to the importing country via the courier. Due to current US trade regulations, Falcon Enamelware products shipped to the United States may be subject to import duties and taxes upon arrival. Any applicable charges are determined by US Customs, are outside of our control, and must be paid by the recipient. US IMPORT DUTIES & TARIFFS The customs clearance is the authorisation from US Customs and Border Protection (CBP) that lets imported goods enter the United States once all duties and tariffs – including the current Section 301 tariffs on enamelware – have been assessed. CBP assigns the paperwork to the courier FedEx. The courier pays the duties and tariffs on your behalf, then invoices you for these costs together with its own brokerage or handling charge before delivery. Charges vary and Falcon Enamelware cannot collect or influence them in advance. For further details, see the CBP guide to buying goods online: https://www.cbp.gov/trade/basic-import-export/internet-purchases. Regards, The Falcon Enamelware team

Posted 11 months ago

“Well I am pretty upset because I placed my order almost a month ago and still have not received it. I have contacted customer service a few times but no results. It appears to be stuck in Kentucky FedEx for the past week. So I cannot give the glowing review that you might like at this point because I have not received it. Disappointed in customer service. I am only writing here because their customer service has not replied to my recent emails.”

Helpful Report

Posted 11 months ago

Hi Linda, We have replied to both your emails as soon as we could. As mentioned, we have provided FedEx with all the information that is required and they have confirmed there is nothing further needed and it is going through their standard clearance process. It is still in clearance and unfortunately all we can do is wait. We cannot predict how long FedEx takes to clear something and we can only provide them with all the information needed. Thank you for your patience and understanding. Regards, The Falcon Enamelware team

Posted 11 months ago

“My order is stuck in customs and I have emailed a few times and don't seem to be getting anywhere??”

Helpful Report

Posted 1 year ago

Hi Jessica, I have chased this again and as mentioned to you via email, customs have confirmed they have everything they need. They are an independent body and their wait time is hard to gauge. Thank you for your patience and I hope this is delivered to you as soon as possible. Regards, The Falcon Enamelware team

Posted 1 year ago

Falcon Enamelware is rated 4.5 based on 2,061 reviews