Falcon Enamelware Reviews

Name: Falcon Enamelware
Rating: 4.52

4.5 Rating 1,939 Reviews

86 %

of reviewers recommend Falcon Enamelware

4.5

Based on 1,939 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Falcon Enamelware 5 star review on 21st August 2024

Barbara Bhan

Falcon Enamelware 5 star review on 12th August 2024

Pam Eshelman

Falcon Enamelware 5 star review on 2nd April 2024

Tracy Leipsic

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Finally so expensive...”

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Posted 1 week ago

“I never received the item. According to fedex it’s stuck in customs.”

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Posted 1 month ago

Hello, Thank you for your order. Your tracking shows this is now cleared customs and left the FedEx hub so it should be with you very soon. Thank you for your patience. Regards, The Falcon Enamelware team

Posted 1 month ago

“They didn't provide the info which they send the products from China and I had to pay about 40% tax. Horrible customer communication.”

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Posted 1 month ago

Hello, Thank you for your order. We mention on our website where our products are made. We also mention the different charges that may apply. US IMPORT DUTIES & TARIFFS The customs clearance is the authorisation from US Customs and Border Protection (CBP) that lets imported goods enter the United States once all duties and tariffs – including the current Section 301 tariffs on enamelware – have been assessed. CBP assigns the paperwork to the courier FedEx. The courier pays the duties and tariffs on your behalf, then invoices you for these costs together with its own brokerage or handling charge before delivery. Charges vary and Falcon Enamelware cannot collect or influence them in advance. For further details, see the CBP guide to buying goods online: https://www.cbp.gov/trade/basic-import-export/internet-purchases. Regards, The Falcon Enamelware team

Posted 1 month ago

“Shippping costs were extraordinary!”

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Posted 1 month ago

“Defective large bake dish”

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Posted 2 months ago

Hello, Thank you for your order. Please accept our apologies for the damaged item you received, occasionally products do get damaged during delivery. Can you please email us a photo of the damaged item to info@falconenamelware.com? We can replace or refund the item. Regards, The Falcon Enamelware team

Posted 2 months ago

“Falcon charges all importing fees to the US back to the customer. Be prepared to pay an extra $200 for US shipping.”

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Posted 2 months ago

Hello, Thank you for your order. Yes, we charge the tariff fee back to the customer, this is separate from the shipping cost. We mention this on our banner, delivery information and product information. You will receive a FedEx bill after delivery which is the newly implemented tariffs. This goes to the importing country via the courier. Due to current US trade regulations, Falcon Enamelware products shipped to the United States may be subject to import duties and taxes upon arrival. Any applicable charges are determined by US Customs, are outside of our control, and must be paid by the recipient. US IMPORT DUTIES & TARIFFS The customs clearance is the authorisation from US Customs and Border Protection (CBP) that lets imported goods enter the United States once all duties and tariffs – including the current Section 301 tariffs on enamelware – have been assessed. CBP assigns the paperwork to the courier FedEx. The courier pays the duties and tariffs on your behalf, then invoices you for these costs together with its own brokerage or handling charge before delivery. Charges vary and Falcon Enamelware cannot collect or influence them in advance. For further details, see the CBP guide to buying goods online: https://www.cbp.gov/trade/basic-import-export/internet-purchases. Regards, The Falcon Enamelware team

Posted 2 months ago

“Well I am pretty upset because I placed my order almost a month ago and still have not received it. I have contacted customer service a few times but no results. It appears to be stuck in Kentucky FedEx for the past week. So I cannot give the glowing review that you might like at this point because I have not received it. Disappointed in customer service. I am only writing here because their customer service has not replied to my recent emails.”

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Posted 2 months ago

Hi Linda, We have replied to both your emails as soon as we could. As mentioned, we have provided FedEx with all the information that is required and they have confirmed there is nothing further needed and it is going through their standard clearance process. It is still in clearance and unfortunately all we can do is wait. We cannot predict how long FedEx takes to clear something and we can only provide them with all the information needed. Thank you for your patience and understanding. Regards, The Falcon Enamelware team

Posted 2 months ago

“My order is stuck in customs and I have emailed a few times and don't seem to be getting anywhere??”

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Posted 5 months ago

Hi Jessica, I have chased this again and as mentioned to you via email, customs have confirmed they have everything they need. They are an independent body and their wait time is hard to gauge. Thank you for your patience and I hope this is delivered to you as soon as possible. Regards, The Falcon Enamelware team

Posted 5 months ago

“You haven’t replied to me! My cup was packed damaged and useable”

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Posted 6 months ago

Hi Vanessa, We replied to you 7 days ago about sending out a replacement. The tracking on your replacement says it was delivered on 9th April. If this hasn't been received, please email us at info@falconenamelware.com Regards, The Falcon Enamelware team

Posted 6 months ago

“I have yet to receive my order placed on February 3rd as a Valentine's gift.”

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Posted 8 months ago

Hi David, Our apologies for this but as mentioned in our email to you, you can view the tracking and it shows it is with the local partner and should be out for delivery. It has been 12 working days today so this is approximately how long our economy service takes to be delivered. Regards, The Falcon Enamelware team

Posted 8 months ago

“Hello, Please reach out to me. I have not received my Falcon Enamelware that I purchased on line and am unable to find an email or phone number to reach out to you. elizabethcvogel@gmail.com”

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Posted 8 months ago

“I ordered the Drinking Set on December 2nd, and it was not delieverd until December 31st. Along the way, Falcon Enamelware customer service assured me that it would be delivered before Christmas and that they 'send their parcels out in good faith that they will be delivered in a timely manner.' If you'd rather not rely on good faith, shop elsewhere.”

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Posted 9 months ago

“I was very disappointed by my experience with Falcon. I purchased a small pitcher for a Christmas present, and by accident agreed to charge it, not realizing that the shipping cost the small as the item and thereby doubled the cost. When Falconware posted that the order had been received but not yet processed, I attempted to cancel the order. I made several attempts to call the company internationally from the States. I also sent emails to all the addresses on your site. I never heard back and wonder how relible this company is. I gave the pitcher as a gift, despite its excessive cost, and was also disappointed in the quality. Overall, a bad experience.”

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Posted 9 months ago

Hi Claire, You placed your order on 11th Dec - you emailed to cancel on 16th Dec. We replied to you with a tracking number saying it was enroute and we couldn't stop it but would try. There was an option for you to refuse the parcel for it to be returned to us. I am sorry you did not have a good experience but we aim to ship parcels out as quickly as possible during the holiday season. We replied to both the emails you sent but did not receive calls from you. Regards, The Falcon Enamelware team

Posted 9 months ago

“I was disappointed in my experience with Falcon. The brand wraps itself in Britishness, but you can complete a transaction without ever learning that the item is made elsewhere. Even on the FAQ page, it merely says delicately that the items are made in "East Asia." You only learn the item is made in China -- a controversial totalitarian world power that monitors its own people, doesn't permit religious liberty, employs slave labor, and degrades the environment -- until you've paid almost half again as much to have the items shipped to you. I won't do business with them ever again.”

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Posted 9 months ago

“Product has not yet arrived.”

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Posted 11 months ago

Hello, Thank you for your order. Your tracking shows this was delivered on Nov 30th. I hope this has been received but if not please write to us on info@falconenamelware.com and we can look into it further. Regards, The Falcon Enamelware team

Posted 10 months ago

“Our daughter who lives in the USA saw your website and said she would like as a present for Christmas your enamelware dishes so we ordered them. Subsequently we went to M &S in Camberley and saw exactly the same product at 40 % of the price we paid to you, so clearly not impressed.”

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Posted 11 months ago

Hello Steve, We do not sell in M&S so that was likely a different enamelware brand. The products we sell are exclusive to our company and therefore have the Falcon crest stamped on the bottom. We specialise in the gift packaged sets and the new coloured ranges and our packaging is exclusive to our company. All of our products are listed on our website: www.falconenamelware.com and because our products are exclusively sold by us we have a separate pricing structure to the other unbranded products. Regards, The Falcon Enamelware team

Posted 11 months ago

“have not received the order”

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Posted 11 months ago

Hello, Thank you for your order. This is enroute and should be delivered early this week. You should have received a tracking number but if you need this please email us at info@falconenamelware.com Regards, The Falcon Enamelware team

Posted 11 months ago

“I bought from the perfectly imperfect range and was disappointed to find the jug has a big chip right at the front. I liked the idea of buying something not quite perfect but this is just damaged and looks terrible.”

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Posted 1 year ago

Hello, Please accept our apologies for the damaged item you received, occasionally products do get damaged during delivery. Can you please email us a photo of the damaged item to info@falconenamelware.com? Kind regards, The Falcon Enamelware team

Posted 1 year ago

“Misrepresent shipping time and shipping is way too expensive, will avoid in the future.”

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Posted 1 year ago

“I like the style, unfortunately the product must have been tossed around too much as paint as paint chips landed in my lap on unwrapping. I am disappointed in the product . Yes I know it was imperfect piece but this is far worse than I expected.. especially with price and shipping costs. Sorry won't ever order again”

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Posted 1 year ago

Hi Susan, Thank you for your order. Please accept our apologies for the damaged item you received, occasionally products do get damaged during delivery. Can you please email us a photo of the damaged item to info@falconenamelware.com and we can look into replacing or refunding your item? Kind regards, The Falcon Enamelware team

Posted 1 year ago

Falcon Enamelware is rated 4.5 based on 1,939 reviews