Falcon Enamelware Reviews

Name: Falcon Enamelware
Rating: 4.52

4.5 Rating 2,008 Reviews

86 %

of reviewers recommend Falcon Enamelware

4.5

Based on 2,008 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Falcon Enamelware 5 star review on 21st August 2024

Barbara Bhan

Falcon Enamelware 5 star review on 12th August 2024

Pam Eshelman

Falcon Enamelware 5 star review on 2nd April 2024

Tracy Leipsic

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Two of the enamel cups had chipped within 20 days, despite careful handling. Falconware refused to replace them. While they are pretty, these expensive items are poor quality, we regret buying these..”

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Posted 4 days ago

Hello, As per our email conversation, these did not arrive damaged and were not reported damage. Chips can occur during use. However, we have arranged a replacement and the damaged items are yours to keep. Regards, The Falcon Enamelware team

Posted 4 days ago

“My package never arrived. It is stuck in customs as the paperwork was not prepared correctly. Could you please address this issue? Thank you! Kind regards, Suzanne”

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Posted 1 month ago

Hi Suzanne, As mentioned in my email, we have provided all the necessary paperwork and this is going through customs clearance. Unfortunately there is little we can do to speed this up. Thank you for your patience. Regards, The Falcon Enamelware team

Posted 1 month ago

“Ordered a teapot as a Christmas gift which arrived chipped. I reached out 2 times and received no response. I didnt order factory seconds but thats what they sent me. VERY disappointed”

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Posted 1 month ago

Hello, Apologies for the delay, we are a small team and working through as quickly as possible. As mentioned in my email and other review, I have arranged for a replacement to be sent out to you which will be dispatched this week. The damaged item is yours to keep, all of the materials used in our products are still safe to use even in the event of the enamel chipping and exposure of the steel. If you don’t wish to use it for consumption, we recommend using it for storage or as a plant pot. Let me know if you have any other questions. Kind regards, The Falcon Enamelware team

Posted 1 month ago

“Tea pot arrived damaged and the return policy will cost so much so it make no sense to use it. So i said to my girlfriend to use the the tea pot as it is because Falcon does not care, I send two email with no answer.”

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Posted 1 month ago

Hi Gildas, As mentioned in our email to you; I have arranged for a replacement to be sent out to you which will be dispatched this week. The damaged item is yours to keep, all of the materials used in our products are still safe to use even in the event of the enamel chipping and exposure of the steel. If you don’t want to use it for consumption, I recommend using it for storage or as a plant pot. Let me know if you have any other questions. Kind regards, The Falcon Enamelware team

Posted 1 month ago

“You’re asking me to write a review when I have yet to receive my items”

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Posted 1 month ago

Hi Deborah, We are so sorry for this delay, we have chased FedEx for an update and I will reply to you via email as soon as possible. Unfortunately when an order is with FedEx in customs clearance there is very little we can do to speed it up. Thank you for your patience. Regards, The Falcon Enamelware team

Posted 1 month ago

“I really like the Falcon Enamelware cups, but I was shocked and angered by the $50 addition to my bill that I wasn't expecting. I will NEVER buy from you again.”

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Posted 1 month ago

Hi Camilla, The additional charge was the tariffs fee which is charged at checkout to avoid any additional charges due upon delivery. Regards, The Falcon Enamelware team

Posted 1 month ago

“Never got my bowls! I filled out an additional customs form on December 22, haven’t seen or heard anything since. Please help!”

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Posted 1 month ago

Hi Juanita, Apologies for the delay in getting this delivered. As mentioned, when packages are going through customs clearance there is very little we can do to speed it up. We have provided all the information to FedEx and I have chased it again today as well. We will provide you updates as we have been, via email. Regards, The Falcon Enamelware team

Posted 1 month ago

“I never received my items. I got notification from FedEx that additional information is needed for customs, but I have no way of providing this.”

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Posted 1 month ago

Hi Stacy, As mentioned in my email correspondence, we will provide all the relevant information to FedEx and this will be cleared soon. Regards, The Falcon Enamelware team

Posted 1 month ago

“Finally so expensive...”

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Posted 3 months ago

“I never received the item. According to fedex it’s stuck in customs.”

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Posted 4 months ago

Hello, Thank you for your order. Your tracking shows this is now cleared customs and left the FedEx hub so it should be with you very soon. Thank you for your patience. Regards, The Falcon Enamelware team

Posted 4 months ago

“They didn't provide the info which they send the products from China and I had to pay about 40% tax. Horrible customer communication.”

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Posted 5 months ago

Hello, Thank you for your order. We mention on our website where our products are made. We also mention the different charges that may apply. US IMPORT DUTIES & TARIFFS The customs clearance is the authorisation from US Customs and Border Protection (CBP) that lets imported goods enter the United States once all duties and tariffs – including the current Section 301 tariffs on enamelware – have been assessed. CBP assigns the paperwork to the courier FedEx. The courier pays the duties and tariffs on your behalf, then invoices you for these costs together with its own brokerage or handling charge before delivery. Charges vary and Falcon Enamelware cannot collect or influence them in advance. For further details, see the CBP guide to buying goods online: https://www.cbp.gov/trade/basic-import-export/internet-purchases. Regards, The Falcon Enamelware team

Posted 5 months ago

“Shippping costs were extraordinary!”

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Posted 5 months ago

“Defective large bake dish”

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Posted 5 months ago

Hello, Thank you for your order. Please accept our apologies for the damaged item you received, occasionally products do get damaged during delivery. Can you please email us a photo of the damaged item to info@falconenamelware.com? We can replace or refund the item. Regards, The Falcon Enamelware team

Posted 5 months ago

“Falcon charges all importing fees to the US back to the customer. Be prepared to pay an extra $200 for US shipping.”

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Posted 5 months ago

Hello, Thank you for your order. Yes, we charge the tariff fee back to the customer, this is separate from the shipping cost. We mention this on our banner, delivery information and product information. You will receive a FedEx bill after delivery which is the newly implemented tariffs. This goes to the importing country via the courier. Due to current US trade regulations, Falcon Enamelware products shipped to the United States may be subject to import duties and taxes upon arrival. Any applicable charges are determined by US Customs, are outside of our control, and must be paid by the recipient. US IMPORT DUTIES & TARIFFS The customs clearance is the authorisation from US Customs and Border Protection (CBP) that lets imported goods enter the United States once all duties and tariffs – including the current Section 301 tariffs on enamelware – have been assessed. CBP assigns the paperwork to the courier FedEx. The courier pays the duties and tariffs on your behalf, then invoices you for these costs together with its own brokerage or handling charge before delivery. Charges vary and Falcon Enamelware cannot collect or influence them in advance. For further details, see the CBP guide to buying goods online: https://www.cbp.gov/trade/basic-import-export/internet-purchases. Regards, The Falcon Enamelware team

Posted 5 months ago

“Well I am pretty upset because I placed my order almost a month ago and still have not received it. I have contacted customer service a few times but no results. It appears to be stuck in Kentucky FedEx for the past week. So I cannot give the glowing review that you might like at this point because I have not received it. Disappointed in customer service. I am only writing here because their customer service has not replied to my recent emails.”

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Posted 6 months ago

Hi Linda, We have replied to both your emails as soon as we could. As mentioned, we have provided FedEx with all the information that is required and they have confirmed there is nothing further needed and it is going through their standard clearance process. It is still in clearance and unfortunately all we can do is wait. We cannot predict how long FedEx takes to clear something and we can only provide them with all the information needed. Thank you for your patience and understanding. Regards, The Falcon Enamelware team

Posted 6 months ago

“My order is stuck in customs and I have emailed a few times and don't seem to be getting anywhere??”

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Posted 8 months ago

Hi Jessica, I have chased this again and as mentioned to you via email, customs have confirmed they have everything they need. They are an independent body and their wait time is hard to gauge. Thank you for your patience and I hope this is delivered to you as soon as possible. Regards, The Falcon Enamelware team

Posted 8 months ago

“You haven’t replied to me! My cup was packed damaged and useable”

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Posted 10 months ago

Hi Vanessa, We replied to you 7 days ago about sending out a replacement. The tracking on your replacement says it was delivered on 9th April. If this hasn't been received, please email us at info@falconenamelware.com Regards, The Falcon Enamelware team

Posted 10 months ago

“I have yet to receive my order placed on February 3rd as a Valentine's gift.”

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Posted 11 months ago

Hi David, Our apologies for this but as mentioned in our email to you, you can view the tracking and it shows it is with the local partner and should be out for delivery. It has been 12 working days today so this is approximately how long our economy service takes to be delivered. Regards, The Falcon Enamelware team

Posted 11 months ago

“Hello, Please reach out to me. I have not received my Falcon Enamelware that I purchased on line and am unable to find an email or phone number to reach out to you. elizabethcvogel@gmail.com”

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Posted 11 months ago

“I ordered the Drinking Set on December 2nd, and it was not delieverd until December 31st. Along the way, Falcon Enamelware customer service assured me that it would be delivered before Christmas and that they 'send their parcels out in good faith that they will be delivered in a timely manner.' If you'd rather not rely on good faith, shop elsewhere.”

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Posted 1 year ago

Falcon Enamelware is rated 4.5 based on 2,008 reviews