Falcon Enamelware Reviews

Name: Falcon Enamelware
Rating: 4.53

4.5 Rating 1,919 Reviews

87 %

of reviewers recommend Falcon Enamelware

4.5

Based on 1,919 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Falcon Enamelware 5 star review on 21st August 2024

Barbara Bhan

Falcon Enamelware 5 star review on 12th August 2024

Pam Eshelman

Falcon Enamelware 5 star review on 2nd April 2024

Tracy Leipsic

Anonymous

Anonymous // 01/01/2019

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“I have a number of Falcon Enamelware products, which I enjoy using - they're functional and stylish. But I have a suggested addition to the Falcon range - I have an old enamelware steamer saucepan (traditional white with blue rim), probably Polish, which I bought very many years ago, but use all the time. I would love to replace it with a new one and wondered whether Falcon would consider producing this as part of this excellent range... I'm sure lots of people would want one!”

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Posted 3 days ago

“They didn't provide the info which they send the products from China and I had to pay about 40% tax. Horrible customer communication.”

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Posted 4 days ago

Hello, Thank you for your order. We mention on our website where our products are made. We also mention the different charges that may apply. US IMPORT DUTIES & TARIFFS The customs clearance is the authorisation from US Customs and Border Protection (CBP) that lets imported goods enter the United States once all duties and tariffs – including the current Section 301 tariffs on enamelware – have been assessed. CBP assigns the paperwork to the courier FedEx. The courier pays the duties and tariffs on your behalf, then invoices you for these costs together with its own brokerage or handling charge before delivery. Charges vary and Falcon Enamelware cannot collect or influence them in advance. For further details, see the CBP guide to buying goods online: https://www.cbp.gov/trade/basic-import-export/internet-purchases. Regards, The Falcon Enamelware team

Posted 4 days ago

“Shippping costs were extraordinary!”

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Posted 1 week ago

“Your products are lovely, but I will never order again. I just received an invoice from FedEx for $91 in additional fees. I realize that's not your fault, it's recent tarrifs, but I'm deeply unhappy to pay such a large sum without advance warning. I won't be ordering from you again, which is truly too bad because your products are beautiful and seem like they're high quality.”

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Posted 2 weeks ago

Hello Megan, Thank you for your order. Yes, we charge the tariff fee back to the customer. We mention this on our banner, delivery information and product information. Any applicable charges are determined by US Customs, are outside of our control, and must be paid by the recipient. Charges vary and Falcon Enamelware cannot collect or influence them in advance. For further details, see the CBP guide to buying goods online: https://www.cbp.gov/trade/basic-import-export/internet-purchases. Regards, The Falcon Enamelware team

Posted 2 weeks ago

“Defective large bake dish”

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Posted 2 weeks ago

Hello, Thank you for your order. Please accept our apologies for the damaged item you received, occasionally products do get damaged during delivery. Can you please email us a photo of the damaged item to info@falconenamelware.com? We can replace or refund the item. Regards, The Falcon Enamelware team

Posted 2 weeks ago

“Great service - thank you very much!”

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Posted 2 weeks ago

“I am totally satified with the products, the colors and the sizes corresponds to what is announced on the websites. On the other end, the delivery took 4 weeks and the new custom policies is not satisfiyng at all. I had to pay 18 € for the delivery by Fedex plus another 53 € (VAT for France) on a second bill. Second bill I've never heard of and I received two letters from a private collecting society for the taxes.”

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Posted 2 weeks ago

“Perfect tableware for our outdoor area.”

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Posted 2 weeks ago

“good stuff - works well”

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Posted 2 weeks ago

“Falcon charges all importing fees to the US back to the customer. Be prepared to pay an extra $200 for US shipping.”

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Posted 2 weeks ago

Hello, Thank you for your order. Yes, we charge the tariff fee back to the customer, this is separate from the shipping cost. We mention this on our banner, delivery information and product information. You will receive a FedEx bill after delivery which is the newly implemented tariffs. This goes to the importing country via the courier. Due to current US trade regulations, Falcon Enamelware products shipped to the United States may be subject to import duties and taxes upon arrival. Any applicable charges are determined by US Customs, are outside of our control, and must be paid by the recipient. US IMPORT DUTIES & TARIFFS The customs clearance is the authorisation from US Customs and Border Protection (CBP) that lets imported goods enter the United States once all duties and tariffs – including the current Section 301 tariffs on enamelware – have been assessed. CBP assigns the paperwork to the courier FedEx. The courier pays the duties and tariffs on your behalf, then invoices you for these costs together with its own brokerage or handling charge before delivery. Charges vary and Falcon Enamelware cannot collect or influence them in advance. For further details, see the CBP guide to buying goods online: https://www.cbp.gov/trade/basic-import-export/internet-purchases. Regards, The Falcon Enamelware team

Posted 2 weeks ago

“Beautiful items! We made a claim and the help and quick response were impressive.”

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Posted 3 weeks ago

“Love the items purchased. They are beautifully made and functional. I would not recommend buying the product, however, due to the outrageous tariff bill I received today. Not worth it.”

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Posted 3 weeks ago

“We adore your enamel ware! It is so classic English and looks great outside”

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Posted 3 weeks ago

“Adorable and practical”

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Posted 4 weeks ago

“These pitchers are pretty and just what they look like in the photo. But I think the company should adjust the price of the item to cover the huge tariffs that are getting slapped on for a U.S. market. Other companies are doing this, and it seems fair. Here, I first had to navigate some super confusing (and threatening) paperwork from Fed Ex during shipping, but when I reached out, the Falconware representative assured me that " we will take care of it." But then I was hit with a Fed Ex bill, *after* delivery, worth almost the price of my entire order. Falconware does warn customers on their website about possible tariffs, but the enormity of the bill was a surprise and pretty much doubled the cost of the item. Terrible business response, IMO.”

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Posted 1 month ago

“The jug and cups we bought are beautiful but probably not as high quality as we were hoping for with the price point. The paint is splattered around the edges of the rims on the majority of the cups.”

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Posted 1 month ago

“Beware the tariff that will shock you.”

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Posted 1 month ago

“I absolutely love the Falcon Enamelware I ordered. It is beautiful. One thing I was not expecting, however, was the $93 bill (on a $220 order) I received yesterday from FedEx for duty taxes. I had no idea that was coming. I'm sure it is related to the new tariffs, but it will be a deterrent to me ordering Falcon in the future, sadly. Great product.”

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Posted 1 month ago

“Well I am pretty upset because I placed my order almost a month ago and still have not received it. I have contacted customer service a few times but no results. It appears to be stuck in Kentucky FedEx for the past week. So I cannot give the glowing review that you might like at this point because I have not received it. Disappointed in customer service. I am only writing here because their customer service has not replied to my recent emails.”

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Posted 1 month ago

Hi Linda, We have replied to both your emails as soon as we could. As mentioned, we have provided FedEx with all the information that is required and they have confirmed there is nothing further needed and it is going through their standard clearance process. It is still in clearance and unfortunately all we can do is wait. We cannot predict how long FedEx takes to clear something and we can only provide them with all the information needed. Thank you for your patience and understanding. Regards, The Falcon Enamelware team

Posted 1 month ago

“Two weeks after I received the product, I received a $150.00 unexpected and never-disclosed bill from FedEx for a Tariff fee for the received items. When I contacted Falcon they indicated that is out of their control, in that they can not predict the tariff amount. The expectation of a Tariff fee should have been disclosed by Falcon during the ordering/checkout process -- as part of the shipping costs. Also the fee should be paid by Falcon. Also these products can not be microwaved of course, so that is a factor to consider. Would not purchase again.”

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Posted 1 month ago

Falcon Enamelware is rated 4.5 based on 1,919 reviews