Falcon Enamelware Reviews

Name: Falcon Enamelware
Rating: 4.52

4.5 Rating 1,953 Reviews

86 %

of reviewers recommend Falcon Enamelware

4.5

Based on 1,953 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Falcon Enamelware 5 star review on 21st August 2024

Barbara Bhan

Falcon Enamelware 5 star review on 12th August 2024

Pam Eshelman

Falcon Enamelware 5 star review on 2nd April 2024

Tracy Leipsic

Anonymous

Anonymous // 01/01/2019

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“Good quality enamelware. Shipped and delivered quickly. Very pleased.”

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Posted 2 months ago

“I'm very pleased with all of the enamelware purchased from Falcon. It is a joy to use and I haven't managed to chip one yet! On my recent purchase, I forgot to input my discount code before paying. I realised my mistake immediately and contacted customer service. The response, within half an hour, was Falcon would refund the discount directly to my credit card. No ifs, no buts. Excellent service. :-)”

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Posted 2 months ago

“I’m in love with the enamelware, particularly the new salted caramel and the spring green colors. I used the free shipping offer to justify buying more than any upcoming gift giving warranted but I’m sure I’ll find a home for them all—and not just my home!”

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Posted 2 months ago

“I saw the enamel jug in a restaurant and was pleased to find it on your website. I love the colour and it is so useful for water ad other drinks.”

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Posted 2 months ago

“The return policy doesn't make any sense. I have to pay to return a product to London from the US. It would cost me more than the price of the products. If you can't handle customer service in the US then don't sell outside your country. The products themselves are good quality, just not the customer service.”

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Posted 2 months ago

“I find the beautiful white pitchers with blue rims make great gifts as vases with a bunch of flowers in them. They are elegant and timeless.”

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Posted 2 months ago

“Absolutely beautiful stuff! Lighter than the Zoe Ted but good balanced heat transfer. And it’s timeless.”

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Posted 2 months ago

“The enamelware is gorgeous, but Falcon should be more transparent about the tariffs. I ended up paying $128 in tariffs and taxes. I would not recommend purchasing from Falcon without knowing exactly how much you will pay in total, including tariffs.”

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Posted 2 months ago

Hello, Thank you for your order. We try to be as clear as possible, we mention this on our banner, delivery information and product information. The FedEx bill is the newly implemented tariffs. This goes to the importing country via the courier. Due to current US trade regulations, Falcon Enamelware products shipped to the United States may be subject to import duties and taxes upon arrival. Any applicable charges are determined by US Customs, are outside of our control, and must be paid by the recipient. US IMPORT DUTIES & TARIFFS The customs clearance is the authorisation from US Customs and Border Protection (CBP) that lets imported goods enter the United States once all duties and tariffs – including the current Section 301 tariffs on enamelware – have been assessed. CBP assigns the paperwork to the courier FedEx. The courier pays the duties and tariffs on your behalf, then invoices you for these costs together with its own brokerage or handling charge before delivery. Charges vary and Falcon Enamelware cannot collect or influence them in advance. For further details, see the CBP guide to buying goods online: https://www.cbp.gov/trade/basic-import-export/internet-purchases. Regards, The Falcon Enamelware team

Posted 2 months ago

“I never received the item. According to fedex it’s stuck in customs.”

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Posted 2 months ago

Hello, Thank you for your order. Your tracking shows this is now cleared customs and left the FedEx hub so it should be with you very soon. Thank you for your patience. Regards, The Falcon Enamelware team

Posted 2 months ago

“Ordered as a wedding gift for someone. It's such a hassle to try to get it imported. FedEx called me a dozen times asking for information that I didn't have. The shipper should list their contact info to work it out with FedEx and customs. It's been a month and the products still haven't been delivered.”

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Posted 2 months ago

Hello, Thank you for your order. We provide FedEx with all the paperwork but they still sometimes ask the customer first/at the same time. Your tracking shows this has cleared customs and is enroute to be delivered. Thank you for your patience. Regards, The Falcon Enamelware team

Posted 2 months ago

“i love all my falconware a family fav right now are the oval platters Great for taking to the grill. i have many pitchers that i use for keeping iced tea in fridge very available & easy to pour from. i have quite an extensive collection of FW and i always enjoyed adding to it… however trumps tariffs are making this more difficult and i will wait till hopefully they end!!”

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Posted 3 months ago

“Great service. Beautiful wares”

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Posted 3 months ago

“I have bought multiple times from Falcon Enamelware and have always been happy with the items I've bought and the service I've received which is why I keep coming back.”

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Posted 3 months ago

“Great product; super-functional and attractive.”

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Posted 3 months ago

“I have a number of Falcon Enamelware products, which I enjoy using - they're functional and stylish. But I have a suggested addition to the Falcon range - I have an old enamelware steamer saucepan (traditional white with blue rim), probably Polish, which I bought very many years ago, but use all the time. I would love to replace it with a new one and wondered whether Falcon would consider producing this as part of this excellent range... I'm sure lots of people would want one!”

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Posted 3 months ago

“They didn't provide the info which they send the products from China and I had to pay about 40% tax. Horrible customer communication.”

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Posted 3 months ago

Hello, Thank you for your order. We mention on our website where our products are made. We also mention the different charges that may apply. US IMPORT DUTIES & TARIFFS The customs clearance is the authorisation from US Customs and Border Protection (CBP) that lets imported goods enter the United States once all duties and tariffs – including the current Section 301 tariffs on enamelware – have been assessed. CBP assigns the paperwork to the courier FedEx. The courier pays the duties and tariffs on your behalf, then invoices you for these costs together with its own brokerage or handling charge before delivery. Charges vary and Falcon Enamelware cannot collect or influence them in advance. For further details, see the CBP guide to buying goods online: https://www.cbp.gov/trade/basic-import-export/internet-purchases. Regards, The Falcon Enamelware team

Posted 3 months ago

“Shippping costs were extraordinary!”

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Posted 3 months ago

“Your products are lovely, but I will never order again. I just received an invoice from FedEx for $91 in additional fees. I realize that's not your fault, it's recent tarrifs, but I'm deeply unhappy to pay such a large sum without advance warning. I won't be ordering from you again, which is truly too bad because your products are beautiful and seem like they're high quality.”

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Posted 3 months ago

Hello Megan, Thank you for your order. Yes, we charge the tariff fee back to the customer. We mention this on our banner, delivery information and product information. Any applicable charges are determined by US Customs, are outside of our control, and must be paid by the recipient. Charges vary and Falcon Enamelware cannot collect or influence them in advance. For further details, see the CBP guide to buying goods online: https://www.cbp.gov/trade/basic-import-export/internet-purchases. Regards, The Falcon Enamelware team

Posted 3 months ago

“Defective large bake dish”

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Posted 3 months ago

Hello, Thank you for your order. Please accept our apologies for the damaged item you received, occasionally products do get damaged during delivery. Can you please email us a photo of the damaged item to info@falconenamelware.com? We can replace or refund the item. Regards, The Falcon Enamelware team

Posted 3 months ago

“Great service - thank you very much!”

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Posted 3 months ago

Falcon Enamelware is rated 4.5 based on 1,953 reviews