Name: Falcon Enamelware
Rating: 4.51

“Still Waiting! I placed my order on 8/7/26 and as of now 9/2/26 and I have still not recived my order. I sent an email to Falcon and the response was very unhelpful.”

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Posted 1 month ago

Hello, Your tracking (sent via email previously) states this should be delivered by 8pm today. Our apologies for the delayed delivery but unfortunately as mentioned in our previous correspondence, customs clearance is out of our control. We provide FedEx with all the paperwork as soon as possible, however, some orders take longer to clear. Thank you for your patience and we apologize for any inconvenience caused. Regards, The Falcon Enamelware team

Posted 1 month ago

“Prodcucts came in Chipped, products were unavaialbe for purchase, after in cart”

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Posted 1 month ago

Hi Albert, Please email us photos of your chipped item to info@falconenamelware.com and we can arrange to replace or refund the item. Unfortunately items can chip during delivery. Regards, The Falcon Enamelware team

Posted 1 month ago

“Disappointed the enamelware arrived with a chip on the rim, as this was a gift off my son’s wedding registry.”

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Posted 1 month ago

Hi Beth, We are sorry to hear you received a damaged item. Please send us a photo on info@falconenamelware.com and we can offer to replace or refund your item. Regards, The Falcon Enamelware team

Posted 1 month ago

“The mug had that classic peasant mug style which is iconic. However, the heat for a hot coffee or tea reaches the handle which defeats the purpose of it because I could not carry the mug then. Also, maybe you can come up with a bigger size of your mug because it's really small. Worst part of the experience was dealing with dhl. One, they fail to deliver to my home address and did not communicate why they weren't able to. Second, the last update they sent was the parcel is on its way to service pickup point and that was it. I took the chance to go to the pickup point and my parcel but they could not release it because I did not have any qr code. I called dhl but to no avail. I sent them an email and they just replied I could get the qr code online which I explained to them it doesn't give me that option because does not reflect as delivered in the system. I ended up contacting Falcon and they gave me a pickup code. I took my chance to use it and good thing they released my parcel. The whole experience was such a conundrum that it wasted so much of my time and energy to send emails for a situation that could have been dealt with easily with proper and easy communication access. Terrible!”

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Posted 2 months ago

Hello, Thank you for your order. Our sincere apologies for the trouble with the courier. We hand over our parcels in good faith that the courier will deliver in a timely and efficient manner. We will send this feedback to the courier for future deliveries. Regards, The Falcon Enamelware team

Posted 2 months ago

“I really want to love Falcon enamelware but a lot of the pieces I recently bought aren’t properly painted like the ones Falcon make and stock for the supermarkets. The paint work underneath all the rims is really shoddy. It never used to be like this. They’re not cheap at all so really disappointed that the quality is not there. Also there’s a chip on one of the tumblers already and it’s been used extremely carefully.”

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Posted 2 months ago

Hello, Please email us on info@falconenamelware.com and we can help you with your query. Regards, The Falcon Enamelware team

Posted 2 months ago

“I purchased a replacement for my 3 pint jug because mine was chipped at the spout from use. The replacement was of lesser quality than the original because the entire rim of the jug has uneven coverage. I live overseas so the shipping cost more than the jug so I will not be sending it back because it seems like too much hassle and cost. The tag on the jug says made in China. I am not sure if they used to be made in China, but the replacement jug is of inferior quality to my original in terms of the coating.”

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Posted 3 months ago

Hello, Your item may have had impact during delivery and chipped during shipping. Please email us at info@falconenamelware.com and we can arrange a replacement or refund. Regards, The Falcon Enamelware team

Posted 3 months ago

“It's made in China.”

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Posted 7 months ago

“I ordered a piece of your enamelware as a gift, last month and it still has not arrived. FedEx has contacted me for more information re:manufacturer id, address, etc. but there still hasn't been a delivery made. I'm not sure this is an issue for/fault of Falcon Enamelware. I'd love to reorder to get the piece to my brother(who has gifted me some of your pieces), but I hesitate to try again.”

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Posted 8 months ago

Hi Holly, Our sincere apologies for the delay. We have provided all the information required to FedEx. Sadly customs clearance is out of our control and sometimes it can take longer than anticipated. I have chased this with FedEx and will update you via email as soon as possible. Thank you for your patience and apologies for the inconvenience caused. Regards, The Falcon Enamelware team

Posted 8 months ago

“The return policy doesn't make any sense. I have to pay to return a product to London from the US. It would cost me more than the price of the products. If you can't handle customer service in the US then don't sell outside your country. The products themselves are good quality, just not the customer service.”

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Posted 1 year ago

“The enamelware is gorgeous, but Falcon should be more transparent about the tariffs. I ended up paying $128 in tariffs and taxes. I would not recommend purchasing from Falcon without knowing exactly how much you will pay in total, including tariffs.”

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Posted 1 year ago

Hello, Thank you for your order. We try to be as clear as possible, we mention this on our banner, delivery information and product information. The FedEx bill is the newly implemented tariffs. This goes to the importing country via the courier. Due to current US trade regulations, Falcon Enamelware products shipped to the United States may be subject to import duties and taxes upon arrival. Any applicable charges are determined by US Customs, are outside of our control, and must be paid by the recipient. US IMPORT DUTIES & TARIFFS The customs clearance is the authorisation from US Customs and Border Protection (CBP) that lets imported goods enter the United States once all duties and tariffs – including the current Section 301 tariffs on enamelware – have been assessed. CBP assigns the paperwork to the courier FedEx. The courier pays the duties and tariffs on your behalf, then invoices you for these costs together with its own brokerage or handling charge before delivery. Charges vary and Falcon Enamelware cannot collect or influence them in advance. For further details, see the CBP guide to buying goods online: https://www.cbp.gov/trade/basic-import-export/internet-purchases. Regards, The Falcon Enamelware team

Posted 1 year ago

“These pitchers are pretty and just what they look like in the photo. But I think the company should adjust the price of the item to cover the huge tariffs that are getting slapped on for a U.S. market. Other companies are doing this, and it seems fair. Here, I first had to navigate some super confusing (and threatening) paperwork from Fed Ex during shipping, but when I reached out, the Falconware representative assured me that " we will take care of it." But then I was hit with a Fed Ex bill, *after* delivery, worth almost the price of my entire order. Falconware does warn customers on their website about possible tariffs, but the enormity of the bill was a surprise and pretty much doubled the cost of the item. Terrible business response, IMO.”

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Posted 1 year ago

“Two weeks after I received the product, I received a $150.00 unexpected and never-disclosed bill from FedEx for a Tariff fee for the received items. When I contacted Falcon they indicated that is out of their control, in that they can not predict the tariff amount. The expectation of a Tariff fee should have been disclosed by Falcon during the ordering/checkout process -- as part of the shipping costs. Also the fee should be paid by Falcon. Also these products can not be microwaved of course, so that is a factor to consider. Would not purchase again.”

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Posted 1 year ago

“After seeing a very positive Wirecutter review, I was excited to get two pitchers for my wife's birthday. I didn't look carefully, but had not appreciated that this would involve international shipping. The package was held up for weeks in customs and arrived long after the event (and initially estimated arrival date). I do appreciate the customer service representative (Andeela) who kept me up to date on the shipment. When they arrived, one of the pitchers had a piece of chipped enamel (photo attached).”

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Posted 1 year ago

Hello Peter, Our apologies for the damaged item you received, occasionally products do get damaged during delivery. Would you like this replaced or refunded? Regards, The Falcon Enamelware team

Posted 1 year ago

“The 3 pint jug that I gave my grandson for Christmas arrived damaged. Falcon Enamelware provided a refund, which is appreciated, however, a damaged Christmas gift remained. In my view this is not acceptable. Better packageing for long-distance shipping is needed. The company has been in business for a very long time. Perhaps this is a rare occurrence, but I'm rating the product based on my own experience which I very much wish was different.”

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Posted 1 year ago

“I resent being shunted to the shop app to track the package, subjecting me to yet another app vacuuming up my personal data. What’s worse, I have been unable to get the app to work, so I don’t know where the package is. It certainly is not here.”

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Posted 1 year ago

Hi Sally, Thank you for your order. You should be able to track your order using the FedEx tracking number sent to you. Your package looks like it has cleared customs in the US so it should be delivered this week. If you need further help please email us at info@falconenamelware.com Regards, The Falcon Enamelware team

Posted 1 year ago

“One visit to the oven & dishwasher and they are in a poor state”

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Posted 1 year ago

Hi Simon, Sorry to hear this - this should not be the case so could you please send some photos and more information to info@falconenamelware.com and we can look into this further. Regards, The Falcon Enamelware team

Posted 1 year ago

“Original review: most of the items arrived damaged New review: Falconware sent me another set of items to replace the damaged ones. THe new items were better but there are still minor chips on some of the cups. The quality control at Falcon seems quite bad considering the cost of the items.”

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Posted 1 year ago

Hi Jacob, Apologies for the damaged items - as mentioned in our email correspondence, this can happen during delivery. We have arranged for replacements to be sent which have left our warehouse and should be with you in a few days. Thank you for your patience. Regards, The Falcon Enamelware team

Posted 1 year ago

“EU prices are the same as in pounds INCLUDING taxes. But nevertheless "Kelly Newton" will ask FedEx to pay them AGAIN.”

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Posted 2 years ago

Hi Michael, Thank you for your order. We would encourage you to shop on our EU site. Our prices are in Euros and we have details of the customs clearance fees. This is a charge that is taken by the courier for the importing country, it is not a shipping fee. Please note Kelly is our account manager for the FedEx account that is shipping the parcels. Regards, Falcon Enamelware team

Posted 2 years ago

“the colors are beautiful but the pitcher chipped severely the first time it toppled over and while they say in theory it os still usable the edges of the enamel are very sharp and flaking.”

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Posted 2 years ago

Hi Daniela, Thank you for your order. Falcon Enamelware is made from a porcelain enamel, which is a powdered glass bonded onto steel. If a product is dropped/hit against something, the porcelain will chip as it is just glass fused onto metal. The metal core will never break but chips cannot be avoided. All of the materials used in our products are non-toxic and are still safe to use even in the event of the enamel chipping and exposure of the steel. If you have any further questions please write to us at info@falconenamelware.com Regards, The Falcon Enamelware team

Posted 2 years ago

“Please tell me where in what obscure place on your website that you mention that your plates and bowls are made in China. Your lofty description leads a consumer to believe that you manufacture your products in the United Kingdom. I feel hoodwinked.”

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Posted 2 years ago

Hi Elizabeth, In our FAQ's we have answered 'Where is Falcon enamelware made' Regards, The Falcon Enamelware team

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email

Falcon Enamelware Reviews