Falcon Enamelware Reviews

Name: Falcon Enamelware
Rating: 4.52

4.5 Rating 1,939 Reviews

86 %

of reviewers recommend Falcon Enamelware

4.5

Based on 1,939 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Falcon Enamelware 5 star review on 21st August 2024

Barbara Bhan

Falcon Enamelware 5 star review on 12th August 2024

Pam Eshelman

Falcon Enamelware 5 star review on 2nd April 2024

Tracy Leipsic

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The return policy doesn't make any sense. I have to pay to return a product to London from the US. It would cost me more than the price of the products. If you can't handle customer service in the US then don't sell outside your country. The products themselves are good quality, just not the customer service.”

Helpful Report

Posted 1 month ago

“The enamelware is gorgeous, but Falcon should be more transparent about the tariffs. I ended up paying $128 in tariffs and taxes. I would not recommend purchasing from Falcon without knowing exactly how much you will pay in total, including tariffs.”

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Posted 1 month ago

Hello, Thank you for your order. We try to be as clear as possible, we mention this on our banner, delivery information and product information. The FedEx bill is the newly implemented tariffs. This goes to the importing country via the courier. Due to current US trade regulations, Falcon Enamelware products shipped to the United States may be subject to import duties and taxes upon arrival. Any applicable charges are determined by US Customs, are outside of our control, and must be paid by the recipient. US IMPORT DUTIES & TARIFFS The customs clearance is the authorisation from US Customs and Border Protection (CBP) that lets imported goods enter the United States once all duties and tariffs – including the current Section 301 tariffs on enamelware – have been assessed. CBP assigns the paperwork to the courier FedEx. The courier pays the duties and tariffs on your behalf, then invoices you for these costs together with its own brokerage or handling charge before delivery. Charges vary and Falcon Enamelware cannot collect or influence them in advance. For further details, see the CBP guide to buying goods online: https://www.cbp.gov/trade/basic-import-export/internet-purchases. Regards, The Falcon Enamelware team

Posted 1 month ago

“These pitchers are pretty and just what they look like in the photo. But I think the company should adjust the price of the item to cover the huge tariffs that are getting slapped on for a U.S. market. Other companies are doing this, and it seems fair. Here, I first had to navigate some super confusing (and threatening) paperwork from Fed Ex during shipping, but when I reached out, the Falconware representative assured me that " we will take care of it." But then I was hit with a Fed Ex bill, *after* delivery, worth almost the price of my entire order. Falconware does warn customers on their website about possible tariffs, but the enormity of the bill was a surprise and pretty much doubled the cost of the item. Terrible business response, IMO.”

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Posted 2 months ago

“Two weeks after I received the product, I received a $150.00 unexpected and never-disclosed bill from FedEx for a Tariff fee for the received items. When I contacted Falcon they indicated that is out of their control, in that they can not predict the tariff amount. The expectation of a Tariff fee should have been disclosed by Falcon during the ordering/checkout process -- as part of the shipping costs. Also the fee should be paid by Falcon. Also these products can not be microwaved of course, so that is a factor to consider. Would not purchase again.”

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Posted 2 months ago

“After seeing a very positive Wirecutter review, I was excited to get two pitchers for my wife's birthday. I didn't look carefully, but had not appreciated that this would involve international shipping. The package was held up for weeks in customs and arrived long after the event (and initially estimated arrival date). I do appreciate the customer service representative (Andeela) who kept me up to date on the shipment. When they arrived, one of the pitchers had a piece of chipped enamel (photo attached).”

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Posted 4 months ago

Hello Peter, Our apologies for the damaged item you received, occasionally products do get damaged during delivery. Would you like this replaced or refunded? Regards, The Falcon Enamelware team

Posted 4 months ago

“The 3 pint jug that I gave my grandson for Christmas arrived damaged. Falcon Enamelware provided a refund, which is appreciated, however, a damaged Christmas gift remained. In my view this is not acceptable. Better packageing for long-distance shipping is needed. The company has been in business for a very long time. Perhaps this is a rare occurrence, but I'm rating the product based on my own experience which I very much wish was different.”

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Posted 9 months ago

“I resent being shunted to the shop app to track the package, subjecting me to yet another app vacuuming up my personal data. What’s worse, I have been unable to get the app to work, so I don’t know where the package is. It certainly is not here.”

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Posted 10 months ago

Hi Sally, Thank you for your order. You should be able to track your order using the FedEx tracking number sent to you. Your package looks like it has cleared customs in the US so it should be delivered this week. If you need further help please email us at info@falconenamelware.com Regards, The Falcon Enamelware team

Posted 10 months ago

“One visit to the oven & dishwasher and they are in a poor state”

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Posted 1 year ago

Hi Simon, Sorry to hear this - this should not be the case so could you please send some photos and more information to info@falconenamelware.com and we can look into this further. Regards, The Falcon Enamelware team

Posted 1 year ago

“Original review: most of the items arrived damaged New review: Falconware sent me another set of items to replace the damaged ones. THe new items were better but there are still minor chips on some of the cups. The quality control at Falcon seems quite bad considering the cost of the items.”

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Posted 1 year ago

Hi Jacob, Apologies for the damaged items - as mentioned in our email correspondence, this can happen during delivery. We have arranged for replacements to be sent which have left our warehouse and should be with you in a few days. Thank you for your patience. Regards, The Falcon Enamelware team

Posted 1 year ago

“EU prices are the same as in pounds INCLUDING taxes. But nevertheless "Kelly Newton" will ask FedEx to pay them AGAIN.”

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Posted 1 year ago

Hi Michael, Thank you for your order. We would encourage you to shop on our EU site. Our prices are in Euros and we have details of the customs clearance fees. This is a charge that is taken by the courier for the importing country, it is not a shipping fee. Please note Kelly is our account manager for the FedEx account that is shipping the parcels. Regards, Falcon Enamelware team

Posted 1 year ago

“the colors are beautiful but the pitcher chipped severely the first time it toppled over and while they say in theory it os still usable the edges of the enamel are very sharp and flaking.”

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Posted 1 year ago

Hi Daniela, Thank you for your order. Falcon Enamelware is made from a porcelain enamel, which is a powdered glass bonded onto steel. If a product is dropped/hit against something, the porcelain will chip as it is just glass fused onto metal. The metal core will never break but chips cannot be avoided. All of the materials used in our products are non-toxic and are still safe to use even in the event of the enamel chipping and exposure of the steel. If you have any further questions please write to us at info@falconenamelware.com Regards, The Falcon Enamelware team

Posted 1 year ago

“Please tell me where in what obscure place on your website that you mention that your plates and bowls are made in China. Your lofty description leads a consumer to believe that you manufacture your products in the United Kingdom. I feel hoodwinked.”

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Posted 1 year ago

Hi Elizabeth, In our FAQ's we have answered 'Where is Falcon enamelware made' Regards, The Falcon Enamelware team

Posted 1 year ago

“The imperfect items I bought were not slight imperfection but very noticeable color problems and one item had chips in the enamel. The discount of these pieces was not enough for the damage on these “perfectly perfect items”. I also wrote the company several complaints and have not heard back.”

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Posted 1 year ago

Hi Lisa, Thank you for your order. Please accept our apologies for the damaged item you received, occasionally products do get damaged during delivery. We have not received any emails from you - could you please resend the email with a photo of the damaged item to info@falconenamelware.com and we would replace/refund the item for you. Regards, The Falcon Enamelware team

Posted 1 year ago

“I ordered 2 of the 48oz pitchers. One of them arrived damaged. I would like help returning the damaged piece. Thank you.”

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Posted 1 year ago

Hi Nicholas, Please accept our apologies for the damaged item you received, occasionally products do get damaged during delivery. Can you please email us a photo of the damaged item at info@falconenamelware.com? Kind regards, The Falcon Enamelware team

Posted 1 year ago

“Bonjour, Commande passée le 8/12 et toujours pas reçu,samedi 23/12 !!! Livraison estimée le 18/12 par Fedex,mais toujourd pas livrée. https://mail01.orange.fr/appsuite/#!&app=io.ox/mail&folder=default0/INBOX Ci joint copie du dernier mail réclamé à Fedex. Déception !!!”

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Posted 1 year ago

Hello, We are sorry to hear this and as mentioned in my email to you our sincere apologies but once we hand over our parcels to FedEx we do so in good faith and hope they will deliver on time. I have asked our warehouse to look into this and will keep you posted. Thank you for your patience. Regards, The Falcon Enamelware team

Posted 1 year ago

“Packaging was not good. The set was in two different boxes. These were gifts for two different people and the one box was damaged and could not be used. These are expensive gifts to be delivered in torn, shoddy packaging. Tarragon color is very different from view on web”

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Posted 1 year ago

“The 4 items that I purchased are a Christmas gift but the presentation & packaging was very poor and I was told no gift wrapping or branded tissue/bag/box was available from Falcon Enamelware in London. For the price paid for the"new" Falcon I would have expected more, or at least made a better effort. I got better wrapping/packaging in my local shop buying the "regular" Falcon that is available everywhere which also felt to be the same quality. I will not be buying the "new" Falcon again.”

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Posted 1 year ago

Hello, Thank you for your order. I don't see any correspondence with yourself over gift wrapping. We put our items in tissue and branded boxes where possible but to protect the products we may wrap in other protective wrapping. Please email us at info@falconenamelware.com for anything further. Regards, The Falcon Enamelware team

Posted 1 year ago

“The enamelware looks good. My only concern is durability. Just the big tray of the baking set has started to show rust. there are two little points under the lip on each side; I guess where is held to submerge it in the enamel. Well, a couple of the points are starting to show a reddish colour, which tells me is starting to rust there, after just a couple of washes and eventually the rust will lift the enamel or work its way to the rest of the pan under the enamel. I haven't used the other ones much but probably will start having similar issues after washing them. I know now they will not last long, which is a shame.”

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Posted 2 years ago

Hello Jorge, Thank you for your feedback. Falcon Enamelware is made from a porcelain enamel, which is a powdered glass bonded onto steel. All of our products pass UK standards tests and are Lead & Nickel free. All of the materials used in our products are non-toxic and are still safe to use even in the event of the enamel chipping and exposure of the steel. However if you have any further questions or concerns please email us at info@falconenamelware.com Kind Regards, The Falcon Enamelware team

Posted 2 years ago

“The presentation on your website of the cup next to the tea pot is very misleading. They are aligned to make the tea pot appear much larger than it actually is. I'm giving the rating based on my assumption that it is deliberate. I just like honesty in presentation The”

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Posted 2 years ago

“Disappointed with quality- Tumblers chipped”

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Posted 2 years ago

Hi Helen, Sorry to hear your tumblers are chipped - occasionally products do get damaged during delivery. Please email us at info@falconenamelware.com and we can discuss how to proceed further. Regards, The Falcon Enamelware team

Posted 2 years ago

Falcon Enamelware is rated 4.5 based on 1,939 reviews