Falcon Enamelware Reviews

Name: Falcon Enamelware
Rating: 4.54

4.5 Rating 1,868 Reviews

87 %

of reviewers recommend Falcon Enamelware

4.5

Based on 1,868 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Falcon Enamelware 5 star review on 21st August 2024

Barbara Bhan

Falcon Enamelware 5 star review on 12th August 2024

Pam Eshelman

Falcon Enamelware 5 star review on 2nd April 2024

Tracy Leipsic

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After seeing a very positive Wirecutter review, I was excited to get two pitchers for my wife's birthday. I didn't look carefully, but had not appreciated that this would involve international shipping. The package was held up for weeks in customs and arrived long after the event (and initially estimated arrival date). I do appreciate the customer service representative (Andeela) who kept me up to date on the shipment. When they arrived, one of the pitchers had a piece of chipped enamel (photo attached).”

Helpful Report

Posted 1 week ago

Hello Peter, Our apologies for the damaged item you received, occasionally products do get damaged during delivery. Would you like this replaced or refunded? Regards, The Falcon Enamelware team

Posted 1 week ago

“The 3 pint jug that I gave my grandson for Christmas arrived damaged. Falcon Enamelware provided a refund, which is appreciated, however, a damaged Christmas gift remained. In my view this is not acceptable. Better packageing for long-distance shipping is needed. The company has been in business for a very long time. Perhaps this is a rare occurrence, but I'm rating the product based on my own experience which I very much wish was different.”

Helpful Report

Posted 5 months ago

“I resent being shunted to the shop app to track the package, subjecting me to yet another app vacuuming up my personal data. What’s worse, I have been unable to get the app to work, so I don’t know where the package is. It certainly is not here.”

Helpful Report

Posted 6 months ago

Hi Sally, Thank you for your order. You should be able to track your order using the FedEx tracking number sent to you. Your package looks like it has cleared customs in the US so it should be delivered this week. If you need further help please email us at info@falconenamelware.com Regards, The Falcon Enamelware team

Posted 6 months ago

“One visit to the oven & dishwasher and they are in a poor state”

Helpful Report

Posted 7 months ago

Hi Simon, Sorry to hear this - this should not be the case so could you please send some photos and more information to info@falconenamelware.com and we can look into this further. Regards, The Falcon Enamelware team

Posted 7 months ago

“Original review: most of the items arrived damaged New review: Falconware sent me another set of items to replace the damaged ones. THe new items were better but there are still minor chips on some of the cups. The quality control at Falcon seems quite bad considering the cost of the items.”

Helpful Report

Posted 7 months ago

Hi Jacob, Apologies for the damaged items - as mentioned in our email correspondence, this can happen during delivery. We have arranged for replacements to be sent which have left our warehouse and should be with you in a few days. Thank you for your patience. Regards, The Falcon Enamelware team

Posted 7 months ago

“EU prices are the same as in pounds INCLUDING taxes. But nevertheless "Kelly Newton" will ask FedEx to pay them AGAIN.”

Helpful Report

Posted 10 months ago

Hi Michael, Thank you for your order. We would encourage you to shop on our EU site. Our prices are in Euros and we have details of the customs clearance fees. This is a charge that is taken by the courier for the importing country, it is not a shipping fee. Please note Kelly is our account manager for the FedEx account that is shipping the parcels. Regards, Falcon Enamelware team

Posted 10 months ago

“the colors are beautiful but the pitcher chipped severely the first time it toppled over and while they say in theory it os still usable the edges of the enamel are very sharp and flaking.”

Helpful Report

Posted 10 months ago

Hi Daniela, Thank you for your order. Falcon Enamelware is made from a porcelain enamel, which is a powdered glass bonded onto steel. If a product is dropped/hit against something, the porcelain will chip as it is just glass fused onto metal. The metal core will never break but chips cannot be avoided. All of the materials used in our products are non-toxic and are still safe to use even in the event of the enamel chipping and exposure of the steel. If you have any further questions please write to us at info@falconenamelware.com Regards, The Falcon Enamelware team

Posted 10 months ago

“Please tell me where in what obscure place on your website that you mention that your plates and bowls are made in China. Your lofty description leads a consumer to believe that you manufacture your products in the United Kingdom. I feel hoodwinked.”

Helpful Report

Posted 1 year ago

Hi Elizabeth, In our FAQ's we have answered 'Where is Falcon enamelware made' Regards, The Falcon Enamelware team

Posted 1 year ago

“The imperfect items I bought were not slight imperfection but very noticeable color problems and one item had chips in the enamel. The discount of these pieces was not enough for the damage on these “perfectly perfect items”. I also wrote the company several complaints and have not heard back.”

Helpful Report

Posted 1 year ago

Hi Lisa, Thank you for your order. Please accept our apologies for the damaged item you received, occasionally products do get damaged during delivery. We have not received any emails from you - could you please resend the email with a photo of the damaged item to info@falconenamelware.com and we would replace/refund the item for you. Regards, The Falcon Enamelware team

Posted 1 year ago

“I ordered 2 of the 48oz pitchers. One of them arrived damaged. I would like help returning the damaged piece. Thank you.”

Helpful Report

Posted 1 year ago

Hi Nicholas, Please accept our apologies for the damaged item you received, occasionally products do get damaged during delivery. Can you please email us a photo of the damaged item at info@falconenamelware.com? Kind regards, The Falcon Enamelware team

Posted 1 year ago

“Bonjour, Commande passée le 8/12 et toujours pas reçu,samedi 23/12 !!! Livraison estimée le 18/12 par Fedex,mais toujourd pas livrée. https://mail01.orange.fr/appsuite/#!&app=io.ox/mail&folder=default0/INBOX Ci joint copie du dernier mail réclamé à Fedex. Déception !!!”

Helpful Report

Posted 1 year ago

Hello, We are sorry to hear this and as mentioned in my email to you our sincere apologies but once we hand over our parcels to FedEx we do so in good faith and hope they will deliver on time. I have asked our warehouse to look into this and will keep you posted. Thank you for your patience. Regards, The Falcon Enamelware team

Posted 1 year ago

“Packaging was not good. The set was in two different boxes. These were gifts for two different people and the one box was damaged and could not be used. These are expensive gifts to be delivered in torn, shoddy packaging. Tarragon color is very different from view on web”

Helpful Report

Posted 1 year ago

“The 4 items that I purchased are a Christmas gift but the presentation & packaging was very poor and I was told no gift wrapping or branded tissue/bag/box was available from Falcon Enamelware in London. For the price paid for the"new" Falcon I would have expected more, or at least made a better effort. I got better wrapping/packaging in my local shop buying the "regular" Falcon that is available everywhere which also felt to be the same quality. I will not be buying the "new" Falcon again.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your order. I don't see any correspondence with yourself over gift wrapping. We put our items in tissue and branded boxes where possible but to protect the products we may wrap in other protective wrapping. Please email us at info@falconenamelware.com for anything further. Regards, The Falcon Enamelware team

Posted 1 year ago

“The enamelware looks good. My only concern is durability. Just the big tray of the baking set has started to show rust. there are two little points under the lip on each side; I guess where is held to submerge it in the enamel. Well, a couple of the points are starting to show a reddish colour, which tells me is starting to rust there, after just a couple of washes and eventually the rust will lift the enamel or work its way to the rest of the pan under the enamel. I haven't used the other ones much but probably will start having similar issues after washing them. I know now they will not last long, which is a shame.”

Helpful Report

Posted 2 years ago

Hello Jorge, Thank you for your feedback. Falcon Enamelware is made from a porcelain enamel, which is a powdered glass bonded onto steel. All of our products pass UK standards tests and are Lead & Nickel free. All of the materials used in our products are non-toxic and are still safe to use even in the event of the enamel chipping and exposure of the steel. However if you have any further questions or concerns please email us at info@falconenamelware.com Kind Regards, The Falcon Enamelware team

Posted 2 years ago

“The presentation on your website of the cup next to the tea pot is very misleading. They are aligned to make the tea pot appear much larger than it actually is. I'm giving the rating based on my assumption that it is deliberate. I just like honesty in presentation The”

Helpful Report

Posted 2 years ago

“Disappointed with quality- Tumblers chipped”

Helpful Report

Posted 2 years ago

Hi Helen, Sorry to hear your tumblers are chipped - occasionally products do get damaged during delivery. Please email us at info@falconenamelware.com and we can discuss how to proceed further. Regards, The Falcon Enamelware team

Posted 2 years ago

“The lid of my teapot developed Ruston the inside with a couple of uses. This was replaced with a new teapot, not just the lid. The new lid has areas on it inside which will rust as the enamel is incomplete. The outside of the lid has a spot on it which has no enamel on it at all. I was impressed with the customer service but am extremely unhappy to find out that that this product is made in China not in Great Britain.”

Helpful Report

Posted 2 years ago

Hi Pamela, Sorry to hear you are disappointed. Please email us at info@falconenamelware.com and we can look into the rust issue for you. Regards, The Falcon Enamelware team

Posted 2 years ago

“Love the enamelware, just was not in love with the color. I tried to send it back for a refund and the shipping back would have cost triple the amount of the product. Disappointed with customer service. Great product.”

Helpful Report

Posted 2 years ago

“Very expensive cheaper in amazon”

Helpful Report

Posted 3 years ago

“I buyer at the eu online shop; you say at the shop, "within all taxes". so I did it the Nice valentine gift. a litte bit of porto was o.k. but now, I gat an bill from Fedex, with another paying of taxes.... so I payed, the englisch tax and the German, thank you so much! its more I payed if I would buy it here. its not notable in your shop that the conditions are like this i´ll never buy from this shop; I regret it , also for you, cause I like your stuff so much, but can't buy an also can't make a gift to this conditions.”

Helpful Report

Posted 3 years ago

Hi Anke, Thank you for your order. We don't charge any taxes as being in Europe you are exempt from our taxes. You are being charged a customs & duty fee which is due in your importing country. It is a charge collected by the courier for the importing country and does not come back to us. We state this on the banner of our website, in all our delivery information and in your confirmation email. Apologies that you are disappointed. Regards, The Falcon Enamelware team

Posted 3 years ago

Falcon Enamelware is rated 4.5 based on 1,868 reviews