Falcon Enamelware Reviews

Name: Falcon Enamelware
Rating: 4.54

4.5 Rating 1,868 Reviews

87 %

of reviewers recommend Falcon Enamelware

4.5

Based on 1,868 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Falcon Enamelware 5 star review on 21st August 2024

Barbara Bhan

Falcon Enamelware 5 star review on 12th August 2024

Pam Eshelman

Falcon Enamelware 5 star review on 2nd April 2024

Tracy Leipsic

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pay attention to custom fees. If you order outside the UK be prepared to pay an extra 1/3 of what you paid already just in customs.”

Helpful Report

Posted 1 month ago

Hi Miguel, Unfortunately customs fees are out of our control and we do state the charges on our banner and delivery pages for different countries. Regards, The Falcon Enamelware team

Posted 1 month ago

“Sizing is hard to establish from images would recommend ref point in pictures. the mini tumblers that I got for my toddler are to small, and when stacking them they became stuck and this has damage the enamel.”

Helpful Report

Posted 1 month ago

Hi Ashleigh, We mention the sizing and volume of the mini tumblers in the product details. These are stackable so if you have any issues please write to us at info@falconenamelware.com Regards, The Falcon Enamelware team

Posted 1 month ago

“Extortionate postage for small items - I tried to buy via a stockist in person but their range was meagre. They are great items, but the wraparound service is out of touch.”

Helpful Report

Posted 2 months ago

Hello, We are always looking for cheaper shipping alternatives but the price of shipping has increased significantly. We offer free shipping on orders over £95. We also have a showroom in London which hosts our entire range. Regards, The Falcon Enamelware team

Posted 2 months ago

“The gift was well received but the shipping charges are excessive as usual so a lot more expensive than you think... an addition 25% basically.”

Helpful Report

Posted 4 months ago

“Love the product. Fulfullment has been…odd. You did great and shipped the product in time for Christmas, but I could never get a tracking update. That was annoying - don’t offer updates if you can’t give an update. Then on 15 January you say that you shipped the pitcher that I’ve already received. It still shows as shipped, even though it’s been almost three weeks. There is no sense in contacting you until the pitcher arrives (or doesn’t). Just seems like some confusion on your end and makes me wonder about having another order shipped.”

Helpful Report

Posted 4 months ago

Hi Paul, Our apologies for the late fulfillment email, we had an error with our fulfilment service. Your package is showing as fulfilled and closed from our end so hopefully no further errors. Any future orders will be handled correctly and fulfilled via email on the day they leave our warehouse. Regards, The Falcon Enamelware team

Posted 4 months ago

“Enamored by the image of the 3-pint pitcher and the choice of lovely colors, I ordered eight of them: one for myself, and seven as Christmas gifts. I researched the website to determine where the product was made, but I found no indication that would suggest they were made outside of the UK. Once my orders arrived, I saw the tag attatched to the pitchers read "Made in China." I am disappointed in this from the "Icon of British Homelife." I would not have ordered the product had I known this. If it also matters to you, I hope you read this first. Note that the tag is the only place that indicates origin. The bottom of the pitcher only gives the brand and established date. I decided to keep the order since it was close to Christmas, and the return shipping would have been an added expense. I have used my pitcher twice. The first time was for water and the last time, I put rosemary stems in it as a vase. The inside bottom of the vessel now has a small chip and the bottom and areas of the inside walls took on a bright yellow stain. I tried scrubbing the stain off with a plastic scrubber, but it was stubborn. I used a bleach solution for the inside, and the stain lightened. The website suggests lemon juice to remove stains.”

Helpful Report

Posted 4 months ago

“Having bought the wrong item ie a small teapot instead of a large one. I returned the item to the address given. I am waiting for the refund before buying another. This refund has still to be paid into my account. Would I still buy a falcon teapot, yes, but not just yet.”

Helpful Report

Posted 4 months ago

Hi Terry, Apologies for the delay but this parcel had been wrongly delivered to another address. Your refund has now been issued. Regards, The Falcon Enamelware team

Posted 4 months ago

“I am pleased with mugs and tumblers received. Unfortuntely, the 3 pint jug arrived with a notable chip near the pouring spout. Efforts to resolve this issue have gone unanswered to date. My review reflects this lack of communication.”

Helpful Report

Posted 5 months ago

Hi Mark, We replied to your email apologizing for the damage and asking for some photos so we could proceed. We haven't heard back from you since. If you could send us photos we will arrange for a replacement or a refund. Regards, The Falcon Enamelware team

Posted 5 months ago

“Really good looking and nice to use. But two have chipped from falls to the ground. Disappointing for the price.”

Helpful Report

Posted 5 months ago

Hello, Sorry to hear you are disappointed. Falcon Enamelware is made from a porcelain enamel, which is a powdered glass bonded onto steel. If a product is dropped/hit against something, the porcelain will chip as it is just glass fused onto metal. The metal core will never break but chips cannot be avoided. All of the materials used in our products are non-toxic and are still safe to use even in the event of the enamel chipping and exposure of the steel. Regards, The Falcon Enamelware team

Posted 5 months ago

“One of my two pitchers arrived without any enamel on the spout. Since it it mustard-colored, this was very noticeable, and, t was a gift. Too far to send it back to London. Disappointed!”

Helpful Report

Posted 5 months ago

Hi Mary, Please accept my apologies for the damaged item you received, occasionally products do get damaged during delivery. Please send us a photo of the damaged item to info@falconenamelware.com and we would arrange a replacement or a refund. We wouldn't expect you to send back damaged items. Regards, The Falcon Enamelware team

Posted 5 months ago

“Beautiful shape, multipurpose- but did not realize that unlike glass pitchers, these do not insulate cold drinks well- lots of condensation outside the pitchers, which dripped onto the table. Would not use these for iced drinks indoors- would be terrific outside, though.”

Helpful Report

Posted 6 months ago

“Items bought as a gift as they were on a "wish list" but found them to be overpriced for what they are and what is available elsewhere. Order arrived quickly but for such a small item I found the shipping cost high. No branded gift wrap so overall, pretty unimpressed and underwhelmed. Gave a 3* rating as an honesty opinion and would personally prefer to shop elsewhere in future.”

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Posted 6 months ago

“I have nothing to rate yet. Ask me later”

Helpful Report

Posted 6 months ago

Hello, Thank you for your order. This looks like it is out for delievry today and you should have a tracking number but if you need anything furhter please write to us at info@falconenamelware.com Regards, The Falcon Enamelware team

Posted 6 months ago

“The product is very nice, but the shipping charges are ridiculous. $38 shipping on an $68 purchase.”

Helpful Report

Posted 7 months ago

“Bought as an anniversary gift. It arrived on time . The jug shape and colour was perfect. However, the box the jug was packaged in was slightly damaged. When I unwrapped the jug from its brown paper I saw chips of enamelling within the paper. I looked carefully in the box and there were more chips in the base of it. The rim of the jug was damaged but not enough to make the jug unusable. I wondered if the label on the jug hinted at expecting a slightly used look. Had it not been for the time scale, I was tempted to return the jug. In the event, the recipients of the jug were very pleased and intend using it to rinse their young daughters' hair. All was well that ended well. Thank you.”

Helpful Report

Posted 8 months ago

Hello, Thank you for your order. Apologies to hear you recieved a damaged item, occasionally products do get damaged during delivery. We would always offer to refund or replace a damaged item. Please email us a photo to info@falconenamelware.com Gifted items could be sent directly to the recipient. You purchased an item from our Perfectly Imperfect range - that refers to colour variations but never a damage. Regards, The Falcon Enamelware team.

Posted 8 months ago

“Really disappointed with the quality of one of the products”

Helpful Report

Posted 8 months ago

Hello, As mentioned in our email correspondence, products could get damaged during delivery. We have replaced the items for you which have now been delivered and hope they were well received. Regards, The Falcon Enamelware team

Posted 8 months ago

“I ordered one set of plates, one set of big bowls, one set of small bowls, and four pie dishes. I have not used them much yet so I am not sure how well they will last over time. For the price, I expected the quality and craftmanship to be higher with two specific disappointments. First, five of the pieces arrived with small chips or dings on the colored rims. Second, the pie dishes have very sharp edges and are not finished like the other items. I am concerned about cutting my hands when washing the pie dishes in the future. I decided not to follow-up with the company to address these issues because I did not want the hassle and cost of returning the pieces to the UK. The shipping was fast and the products overall feel heftier compared to other enamelware I have seen in the US so that is positive but so many imperfections on brand new, expensive items is disappointing.”

Helpful Report

Posted 9 months ago

Hello, Thank you for your order. If you are unhappy with your order please write to us at info@falconenamelware.com with some photos of the damages/imperfections. We would not expect you to return imperfect or damaged items. Regards, The Falcon Enamelware team

Posted 9 months ago

“Lightweight set. Colors are a bit less vibrant than expected. Both pitchers have enamel missing on rims. But I ordered them in France and don’t want to send them back to the U.K. will use for vases.”

Helpful Report

Posted 9 months ago

Hello, Thank you for your order. Please accept our apologies for the damaged item you received, occasionally products do get damaged during delivery. Can you please email us a photo of the damaged item to info@falconenamelware.com? Kind regards, The Falcon Enamelware team

Posted 9 months ago

“Beautiful stuff, arrived new with some disappointing chips.”

Helpful Report

Posted 10 months ago

Hi Bryan, Thank you for your order. Please accept our apologies for the damaged item you received, occasionally products do get damaged during delivery. Can you please email us a photo of the damaged item to info@falconenamelware.com? Kind regards, The Falcon Enamelware team

Posted 10 months ago

“One of the set of 8 I ordered arrived with a chip at the rim. Too much hassle to return but very disappointing. Your packaging seems insufficient for overseas delivery.”

Helpful Report

Posted 10 months ago

Hi Kristen, Please accept my apologies for the damaged item you received, occasionally products do get damaged during delivery. Can you please email a photo of the damaged item to info@falconenamelware.com? We wouldn't expect you to return a damaged item but can look into replacing or refunding it. Kind regards, The Falcon Enamelware team

Posted 10 months ago

Falcon Enamelware is rated 4.5 based on 1,868 reviews