Falcon Enamelware Reviews

Name: Falcon Enamelware
Rating: 4.51

4.5 Rating 2,088 Reviews

86 %

of reviewers recommend Falcon Enamelware

4.5

Based on 2,088 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email

Falcon Enamelware 5 star review on 21st August 2024

Barbara Bhan

Falcon Enamelware 5 star review on 12th August 2024

Pam Eshelman

Falcon Enamelware 5 star review on 2nd April 2024

Tracy Leipsic

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not worth price for quality. Pitcher was chipped and haven't heard back from customer service. Also the nesting bowl colander scratches the largest bowl due to uncurled, rough lip. They look pretty but could be better made for price.”

Helpful Report

Posted 1 month ago

Hello, We don't have any email from you. Please could you write to us on info@falconenamelware.com and we will arrange for a replacement or a refund for the jug. Regards, The Falcon Enamelware team

Posted 1 month ago

“The products are great but the shipping costs were outrageous. Shipping cost more than the three items I purchased.”

Helpful Report

Posted 2 months ago

Hi Peter, Customs fees are added at checkout and making shipping very expensive. We are always working to improve the price but unfortunately the tariffs are out of our control. Regards, The Falcon Enamelware team

Posted 2 months ago

“I still have not received my package. Ordered over three weeks ago.”

Helpful Report

Posted 5 months ago

“I was so excited to recently get tumblers from Falcon. To accommodate adults and kids in our family, we purchased mostly regular-sized/multi-colored tumblers and 4 white and gray tall tumblers. Also the 3 pint jugs which make beautiful serving vessels or flower vases (I bought the gray-blue for myself, and gave one arranged with flowers as a gift). Colors are beautiful. Unfortunately, within weeks of receiving and days of unpacking, we noticed that the enamel on one tall tumbler is completely eroded not only on one area of the outside but also on the corresponding area inside (!) - we did not notice when it happened (it’s possible I put them away, stacked into our cupboards, without noticing it), but we had only used them once, for drinking water when it was observed (it had not been in dishwasher, only hand-rinsed before use). It was not dropped. I’m concerned that it either arrived like this or this could have happened with stacking - which is, I’m assuming, intended. See photos. Other tumblers are ok. These were expensive to buy and ship to the US - I can’t imagine buying a single cup to replace it, but this one can no longer be used. If it were just the exterior/cosmetic I could try to spot-paint, but it involves the drinking surface. I’ll email, but if this cannot be remedied or if this is common, it’s very disappointing and would not make sense for us to purchase these in the future.”

Helpful Report

Posted 6 months ago

Hello, As mentioned in my email to you, The tall tumbler likely had impact during delivery and once used/washed the enamel chipped off. As mentioned, we can either replace or refund the Tall tumbler. Regards, The Falcon Enamelware team

Posted 6 months ago

“Great customer service. A piece was delivered damaged and after reaching out to customer service they quickly remedied the issue and sent over a replacement. The enamelware is much lighter than I expected but I hope they will hold up over time.”

Helpful Report

Posted 8 months ago

“Beautiful plates but their 3rd time in the dishwasher and they start to rust on the edges.”

Helpful Report

Posted 9 months ago

Hello, Please email us on info@falconenamelware.com with some photos and we can take it further. Regards, The Falcon Enamelware team

Posted 9 months ago

“I bought the 3 pint jug in tarragon for my son and daughter-in-law for Christmas. They were very pleased with the jug, however, there are pinholes in the enamel underneath the handle and we feel this is gonna cause problems in the future. It cost way too much to return anything, I paid 50+ dollars for postage and handling to have the jug delivered. That’s crazy! The four mini tumblers, I ordered are absolutely adorable, but way smaller than what I thought they would be. Again cost way too much to return and re-order larger tumblers. I definitely would not buy Falcon enamelware again in the future. Copy.”

Helpful Report

Posted 9 months ago

Hi Patricia, Thank you for your order. Please note the shipping includes customs & duty fees as well. You only mentioned the mini tumblers being too small and wanting to return but not about being unhappy with the jug. If you have any concerns please send us photos on info@falconenamelware.com and we can help you further. Regards, The Falcon Enamelware team

Posted 9 months ago

“Love the product but had to pay additional FedEx import fees after delivery was made.”

Helpful Report

Posted 1 year ago

“Ordered as a wedding gift for someone. It's such a hassle to try to get it imported. FedEx called me a dozen times asking for information that I didn't have. The shipper should list their contact info to work it out with FedEx and customs. It's been a month and the products still haven't been delivered.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your order. We provide FedEx with all the paperwork but they still sometimes ask the customer first/at the same time. Your tracking shows this has cleared customs and is enroute to be delivered. Thank you for your patience. Regards, The Falcon Enamelware team

Posted 1 year ago

“I like what I orderd but one of the small tumbles chipped the first time I hand washed it.”

Helpful Report

Posted 1 year ago

Hi Mary, Falcon Enamelware is made from a porcelain enamel, which is a powdered glass bonded onto steel. If a product is dropped/hit against something, the porcelain will chip as it is just glass fused onto metal. The metal core will never break but chips cannot be avoided. All of the materials used in our products are non-toxic and are still safe to use even in the event of the enamel chipping and exposure of the steel. If you have any concerns please write to us at info@falconenamelware.com Regards, The Falcon Enamelware team

Posted 1 year ago

“Bought as a gift set for wedding anniversary present but arrived in 3 separate cardboard boxes not in presentation box. Also very disappointed to find goods made in China, also same Falconware items available from an eBay retail seller at more than £20.00 cheaper ! Not very impressed.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your order. We are sorry to hear you are disappointed. We package them in cardboard boxes and individually to avoid damage in transit. However, we will pass your feedback on. There are many enamelware brands and ours are stamped with our crest at the bottom, other retailers may be selling different brands. Regards, The Falcon Enamelware team

Posted 1 year ago

“I too ordered from Falcon, assuming it was a British company. Nowhere does it say the country of origin is actually China. Tariffs for shipping to the US were more than half the cost of my order. The pieces seem decent enough quality, but it might be a while before I order again.”

Helpful Report

Posted 1 year ago

“I ordered these cute drinking cups. Total prioce was $82 for 10 of them. I didn't notice the notice on the website that says I am responsible for any tarriffs. I recieved a bill from Fed Ex for $82. This is the tarriff. It does not say anywhere that the product is made in China. This is a British company. I believe their tarriff is 10%. China is 50%. Very misleading.”

Helpful Report

Posted 1 year ago

“Very lovely looking but big chunk of enamel fell off when I was unpacking. Can’t be a good quality. For the price it’s unacceptable. To return is a hassle.”

Helpful Report

Posted 1 year ago

Hello, Please accept our apologies for the damaged item you received, occasionally products do get damaged during delivery. Please email us at info@falconenamelware.com with a photo of the damage and let us know if you would like it replaced or refunded? Regards, The Falcon Enamelware team

Posted 1 year ago

“Although the two pans I ordered were seemingly well packaged there was enamel flaking on five of the eight corners. I decided to regard them as 'vintage-ware' and accept the flaws because I was very much taken by both the color and utility of the pans. But consdering the price I was disappointed.”

Helpful Report

Posted 1 year ago

Hello Barclay, So sorry to hear you received damaged products, this can happen during delivery. Please email us at info@falconenamelware.com and we can either refund or replace these trays. Regards, The Falcon Enamelware team

Posted 1 year ago

“Pay attention to custom fees. If you order outside the UK be prepared to pay an extra 1/3 of what you paid already just in customs.”

Helpful Report

Posted 1 year ago

Hi Miguel, Unfortunately customs fees are out of our control and we do state the charges on our banner and delivery pages for different countries. Regards, The Falcon Enamelware team

Posted 1 year ago

“Sizing is hard to establish from images would recommend ref point in pictures. the mini tumblers that I got for my toddler are to small, and when stacking them they became stuck and this has damage the enamel.”

Helpful Report

Posted 1 year ago

Hi Ashleigh, We mention the sizing and volume of the mini tumblers in the product details. These are stackable so if you have any issues please write to us at info@falconenamelware.com Regards, The Falcon Enamelware team

Posted 1 year ago

“Extortionate postage for small items - I tried to buy via a stockist in person but their range was meagre. They are great items, but the wraparound service is out of touch.”

Helpful Report

Posted 1 year ago

Hello, We are always looking for cheaper shipping alternatives but the price of shipping has increased significantly. We offer free shipping on orders over £95. We also have a showroom in London which hosts our entire range. Regards, The Falcon Enamelware team

Posted 1 year ago

“The gift was well received but the shipping charges are excessive as usual so a lot more expensive than you think... an addition 25% basically.”

Helpful Report

Posted 1 year ago

“Love the product. Fulfullment has been…odd. You did great and shipped the product in time for Christmas, but I could never get a tracking update. That was annoying - don’t offer updates if you can’t give an update. Then on 15 January you say that you shipped the pitcher that I’ve already received. It still shows as shipped, even though it’s been almost three weeks. There is no sense in contacting you until the pitcher arrives (or doesn’t). Just seems like some confusion on your end and makes me wonder about having another order shipped.”

Helpful Report

Posted 1 year ago

Hi Paul, Our apologies for the late fulfillment email, we had an error with our fulfilment service. Your package is showing as fulfilled and closed from our end so hopefully no further errors. Any future orders will be handled correctly and fulfilled via email on the day they leave our warehouse. Regards, The Falcon Enamelware team

Posted 1 year ago

Falcon Enamelware is rated 4.5 based on 2,088 reviews