Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,683 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,683 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Samples received very quick. Next day.”

Helpful Report

Posted 6 years ago

“We ordered some samples they where delivered next day very efficient 10 out of 10 thank you”

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Posted 6 years ago

“great service, easy ordering procedure and very helpful delivery driver”

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Posted 6 years ago

“I am only at the stage of deciding on what I like and what I can afford. However, the delivery of two sample options came within two days of ordering and links to fitting instructions were very good.”

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Posted 6 years ago

“Three weeks ago I bought 20sqm of laminate floor for my house and now I can say I'm really happy about the product. Easy to install, all pieces in perfect conditions, fast delivery and definitely good value for money!”

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Posted 6 years ago

“Never delivered ! Horrendous customer service ! Simply the one of the worst companies I’ve ever dealt with !”

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Posted 6 years ago

“Ordered two sample products, both very good quality and arrived very quick! We are still trying to decide what we want but I will definitely consider factory direct given the quality of the service we received with the samples l.”

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Posted 6 years ago

“I requested a sample request of one of the flooring Factory Direct offered which we received within 1WD. The level of service provided to a new customer for me has been amazing. You have exceeded all expectations to which I had set prior to ordering a flooring sample. 10/10 for speed and service. Thank you!”

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Posted 6 years ago

“Wow the sample came within 48 hrs and I was informed of dispatch. Hope to place an order soon will definitely recommend .cheers !”

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Posted 6 years ago

“This is a company I can not recommend highly enough, the product is good, the delivery is good and the communication from the staff is exceptional. Many thanks Factory Direct Flooring AAAAAA+++++++++++++++”

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Posted 6 years ago

“Such quick delivery of the samples I ordered! Really helps to have a good size sample too.”

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Posted 6 years ago

“Samples sent promptly and will be ordering soon....”

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Posted 6 years ago

“Fast delivery and really good customer service”

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Posted 6 years ago

“Fantastic service”

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Posted 6 years ago

“Got a free sample within 3 days which was very good”

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Posted 6 years ago

“Not great. Yet to receive my order or any update on when it will arrive. Ordered online and was contact afterwards and informed that they didn’t actually have what I wanted in stock but would have it in a couple of days. No update yet on when it’ll arrive. The payment however, including the delivery cost has been taken from my bank. Surely this should only have been done once the order had been dispatched. Hopefully I’ll get it next week but up till now I’m far from impressed”

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Posted 6 years ago

“I received what I ordered - good service, no problems.”

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Posted 6 years ago

“Brilliant service”

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Posted 6 years ago

“I ordered a sample, it came the next day”

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Posted 6 years ago

“Really impressed with the speed and communication with regards to my request for a sample. Much better than than a leading high street outlet. Keep it up”

Helpful Report

Posted 6 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,683 reviews