Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,683 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,683 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very good service , prompt reply, and good prices”

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Posted 6 years ago

“Efficient and fast delivery”

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Posted 6 years ago

“Super fast delivery, received samples within 2/3 days after placing order. A very efficient company.”

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Posted 6 years ago

“Great value,floor looks great”

Factory Direct Flooring Ltd 5 star review on 16th November 2019

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Posted 6 years ago

“Good service”

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Posted 6 years ago

“Fabulous stickers for our sweet jars for our 30th birthday party and quick delivery .”

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Posted 6 years ago

“Very Fast and professional!”

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Posted 6 years ago

“Ordered sample arrived quickly looks good”

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Posted 6 years ago

“Liked the light gray but really required thicker flooring. My fault not looking further.”

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Posted 6 years ago

“Fantastic supply of a sample. So fast. The product looks of very good quality and an excellent price. Unfortunately too dark for what we wanted but a great service to test the product. Thank you”

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Posted 6 years ago

“Great ssrvice and free postage for samples.”

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Posted 6 years ago

“Asked for a sample, it came the next day, how about that for service.. Thanks Graham”

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Posted 6 years ago

“The service and the flooring I got from this company was excellent. The value for money is second to none. I am in the proccess of buying more flooring now.”

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Posted 6 years ago

“Product looks good slightly colour variation in packs great. My delivery was poor packaging was wet one had corner damage, al unpacked laid flat drying out”

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Posted 6 years ago

“Fast and fantastic service received thank you.”

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Posted 6 years ago

“My order was booked for the 14th November but came to day the 12th November which is fine I was out but my husband was in he his disabled the driver kindly put my order into the house for me which I was so pleased about I did have someone coming on Thurs to help me but it all in my house safe and sound Regards Shirley Crawford”

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Posted 6 years ago

“The service was very good and I am really pleased with the flooring, it looks beautiful and was easy to fit. It was delivered on time, the only thing I would have struggled with (had I been there) would have been the requirement to get it from the van to my property. Luckily a friend was on hand to assist but some of it was really heavy, I wouldn't have been able to do this by myself.”

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Posted 6 years ago

“Flooring arrived well packed and as expected, good quality Due to a leak in my kitchen I required boards to match up with my existing floor. It would seem that those supplied are a very good match Thank you for your prompt service.”

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Posted 6 years ago

“Samples delivered very quickly . Have purchased before and will do again !”

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Posted 6 years ago

“Wow Great speedy service ordered couple samples for our bathroom came through the following day”

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Posted 6 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,683 reviews