Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,683 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,683 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service .”

Helpful Report

Posted 6 years ago

“Easy shopping experience. Ordered sample which arrived within a couple of days. Within 10 minutes of placing order I received a phone call to arrange delivery. Delivered on time. All round good service from start to finish. I would definitely recommend this company.”

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Posted 6 years ago

“Very good service very very pleased with product I ordered and very prompt delivery would highly recommend the company.”

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Posted 6 years ago

“I have only ordered samples so far. Excellent service- the samples arrived first class post the following day.”

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Posted 6 years ago

“Very professional service, I ordered a couple of samples, they were just the job arrived very quickly with interesting products. We are remodeling the kitchen and the samples look like a real practical alternative to laminate”

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Posted 6 years ago

“A 1ST CLASS REVIEW FOR A 1ST CLASS COMPANY”

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Posted 6 years ago

“Very pleased, prompt delivery after being let down by another supplier. I was anxious to ensure that it was actually in stock and customer services went the extra mile and checked with the warehouse. Thank you! I was kept well informed re delivery, and the driver was pleasant and helpful.”

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Posted 6 years ago

“No problem with the product or the company but BIG BIG problem with the delivery. The pallet company left the pallet on the pavement outside the door to the flats above us, ie. the wrong address and therefore we did not know it was there and he could no way have had a signature. Could have ended very badly but luckily we found it!”

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Posted 6 years ago

“If I had known at the start it was kerb drop off I would not have brought anything from you”

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Posted 6 years ago

Dear Susan, Thanks for your review - it does advertise curb side delivery on our website, in your confirmation email, this is also discussed verbally when arranging your delivery and then again in a confirmation email that we ask you to respond to i am sorry if this was miss understood.

Posted 6 years ago

“just ordered samples to start with very prompt service good”

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Posted 6 years ago

“The service was good and I am happy with the product I purchased. Not so happy with the delivery charge though, as I found it to be quite expensive.”

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Posted 6 years ago

“Only used the website to decide what we want. It is easy to navigate and well planned. I ordered 2 free samples, which came very quickly. Well done!”

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Posted 6 years ago

“Prompt response samples arrived in 2 days.”

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Posted 6 years ago

“Excellent service , ordered samples which came first class the next day the samples looked brilliant quality and price was amazing Hopefully will find the flooring we want and order.”

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Posted 6 years ago

“Will definitely buying my flooring from factory direct flooring when I ready to do it”

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Posted 6 years ago

“Website easy to use rang the phone number got helpful advice and two samples sent out first class.”

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Posted 6 years ago

“Flooring samples sent very promptly.”

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Posted 6 years ago

“samples arrived within a couple of days, the board looks a good quality and the price is competative”

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Posted 6 years ago

“Fantastic and fast response in sending out samples requested. Will be buying the flooring I require from them early in the new year”

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Posted 6 years ago

“Sample requested arrived exactly as promised. Problem is that I had not selected colour that would in fact look right in our kitchen (where natural light is very strange!).”

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Posted 6 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,683 reviews