Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,683 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,683 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

Write Your review

Tell us how Factory Direct Flooring Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Impressed with the fast turnaround regarding us putting in a request for some samples.”

Helpful Report

Posted 6 years ago

“Excellent service and very helpful. Quality product and reasonable prices. Would definitely recomend”

Helpful Report

Posted 6 years ago

“excellent delivery”

Helpful Report

Posted 6 years ago

“Great item, great price. Delivery company they use needs better communication between them self's. Direct flooring promised pm delivery so arranged to be of work pm and 1 hour phone call to let me know when on way. I had a call around 10:30 am from driver to say he is at mine.. Explained what I was promised and he said he has nothing to do with flooring company and don't adhere to there wishes. I asked it to be left on palate on drive.. He unpacked it of palate and left it by front door taking of plastic protection allowing it to soack up the rain.. Forced to email excepting delivery without signature, so could not inspect condition. There was a few edges of flooring showing through box with slight damage so now can't prove how or when done. Poor show would not use again or recommend due to delivery company.”

Helpful Report

Posted 6 years ago

“questions answered from telephone call very efficient and the samples sent for arrived next day which have been very helpful.”

Helpful Report

Posted 6 years ago

“Ordered a sample.. Very prompt dispatch and communication. Thankyou”

Helpful Report

Posted 6 years ago

“Requested Rhino Floor sample. Arrived the next day. Excellent service.”

Helpful Report

Posted 6 years ago

“Faultless from online purchase to delivery. Will certainly be using Factory Direct Flooring in the future.”

Helpful Report

Posted 6 years ago

“Having ordered samples from this company, I was most impressed with how easy the website was to navigate and how promptly the order was dispatched and delivered. I will have no reservations about placing an order if the sample turns out to be my best match.”

Helpful Report

Posted 6 years ago

“So far I have only ordered the samples but I have to say they are looking good and were delivered very quickly, just got to make my mind up which ones to buy.”

Helpful Report

Posted 6 years ago

“Above expectations”

Helpful Report

Posted 6 years ago

“Haven't visited store”

Helpful Report

Posted 6 years ago

“Samples in the post arrived very quickly. Will be buying. Thanks.”

Helpful Report

Posted 6 years ago

“Only ordered a sample It came very quickly. Good quality sample.”

Helpful Report

Posted 6 years ago

“Ordered samples to look at colours for a new property , they are great and came very quickly.”

Helpful Report

Posted 6 years ago

“Sample received well packaged and in good time. Will likely proceed with complete flooring purchase once funds permit”

Helpful Report

Posted 6 years ago

“Loved the flooring I have ordered. I can’t wait to get into my house and put it down. Great service thank you so much.”

Helpful Report

Posted 6 years ago

“Ordered two free of charge samples, which arrived within 48 hours. Very impressive.”

Helpful Report

Posted 6 years ago

“The flooring arrived ok on a pallet but when I unpacked the 17 packages from the pallet one of them was slightly damaged but by this time the lorry had gone so I hope I ordered enough extra to cover the damaged one.”

Helpful Report

Posted 6 years ago

“I was impressed that Factory Direct sent a sample out by 1st class mail, which meant I received ut next day. Unfortunately it's not the right shade if real wood oak I am looking to match to existing flooring in my home. Good website and goid service.”

Helpful Report

Posted 6 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,683 reviews