Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,683 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,683 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery driver rude and unhelpful. Dumped order in drive and didn't wait for the customer to check all OK had to chase him down the street. Will not be using this company again”

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Posted 3 years ago

“Fast delivery. Good quality. Good price.”

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Posted 3 years ago

“Fast delivery of samples, good quality vinyl.”

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Posted 3 years ago

“Delivered on time by a friendly delivery driver .I'm pleased with my purchase”

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Posted 3 years ago

“10 out of 10 on service and delivery, flooring well packaged second time I’ve ordered from them”

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Posted 3 years ago

“Some packs were damaged . And was promptly changed. Excellent service”

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Posted 3 years ago

“Helpful and friendly service”

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Posted 3 years ago

“I ordered the floor there was a problem with the delivery date but they phoned me and it came the day after lovely people, the floor is beautiful and easy to put down would highly recommend. Brilliant for the price and totally made my hall and living room look so much brighter. Very professional and polite on the phone.”

Factory Direct Flooring Ltd 5 star review on 19th April 2022

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Posted 3 years ago

“This is my third purchase of engineered wood and I really can’t say how much I am delighted with our flooring 5 star”

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Posted 3 years ago

“Trash customer service. Avoid.”

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Posted 3 years ago

“Nd xm”

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Posted 3 years ago

“This website give the biggest postal samples out of all the flooring companies - and therefore we are going with them mostly because we can actually see what the flooring actually looks like in the space. Competitively priced and good quality lino.”

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Posted 3 years ago

“Very helpful”

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Posted 3 years ago

“Order still hasn’t arrived. We rang your customer service team and confirmed this, we were promised a call back. We have not received a call back yet and no update via email or text about my order. If someone can call or email me an update I would appreciate it.”

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Posted 3 years ago

“Great quality & delivery service”

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Posted 3 years ago

“The floor arrived with holes”

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Posted 3 years ago

“Second time of ordering from FDF and second 5* review. My customer was overjoyed, therefore I’m happy. Once again, many thanks for a quality product, great service and competitive prices”

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Posted 3 years ago

“I have nothing but positive things to say about my experience with Factory Direct Flooring. The Flooring arrived on the day I specified and was dropped off by a very cheerful delivery driver, and the product itself was intact and ready for fitting. Would highly recommend them- great prices, great flooring and I'm thrilled with the new floor!”

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Posted 3 years ago

“Great service from Factory Direct Flooring. Samples sent promptly on request and order processed and delivered on time. The flooring was easy to lay and looks great in my studio.”

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Posted 3 years ago

“Ordered samples very quick delivery and happy with the samples. When I went to order the flooring realised at checkout that the postage was huge so won't be buying from FDF LTD.”

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Posted 3 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,683 reviews