Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,683 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,683 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flooring was cheaper than any on the high street”

Helpful Report

Posted 8 years ago

“The ordering process was very easy to use. Delivery was on the day agreed and the product is very good quality and looks very good on our kitchen floor.”

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Posted 8 years ago

“Huge amount of choice at very competitive prices couple with some very good customer service.”

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Posted 8 years ago

“Finishing it and it looks great so pleased with it thank you .”

Factory Direct Flooring Ltd 5 star review on 8th September 2017

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Posted 8 years ago

“Goods delivered in good order on the day stated. Thankfully driver called for instruction for access and carried the role to the door.”

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Posted 8 years ago

“very good joint system”

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Posted 8 years ago

“I placed the order and within the hour I was contacted to arrange a delivery date, this was the next full working day. It was delivered on time as arranged. Couldn't ask for better than that.”

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Posted 8 years ago

“Good product, quick service....only issue is with delivery. In this day and age a delivery 'window' between 08.00-18.00 is very poor, especially to a business and especially when the delivery charges are high. Most delivery companies now give a 2 hour window and text or call when they are close by.”

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Posted 8 years ago

“Delivery on time, my new luxury vinyl floor looks George's, can be easy mistaken with real oak floor.”

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Posted 8 years ago

“The product that I bought was amazing. I was very happy with it. Very little wastage. Looks amazing. Rustic engineered oak. 👌”

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Posted 8 years ago

“Excellent, quick and professional service. Very good delivery. Products as presented on web site. I will shop with FDF in the future.”

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Posted 8 years ago

“Sent us a sample of the flooring we thought we needed and is was perfect”

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Posted 8 years ago

“Easy to order on Thursday and really helpful staff arranged quick delivery for Friday. Driver called an hour ahead and floor was down by end of Saturday. Really good product too.”

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Posted 8 years ago

“Very pleased with top quality product and delivery service”

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Posted 8 years ago

“Gentleman on help desk was very helpful, ordering was straight forward and price reasonable. Flooring arrived after three days. I am very happy with the service.”

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Posted 8 years ago

“Very pleased with this company website was easy to use and communications was great and I received my order very quickly also the price for my vinyl click flooring was a lot cheaper than buying the similar product in Carpetright would highly recommend .”

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Posted 8 years ago

“Factory direct flooring supplied our flooring the quality and the price were excellent we were contacted regarding delivery which came on time and a helpful delivery driver.my experience of this company was very good”

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Posted 8 years ago

“Excellent delivery communication, & order arrived on time. The flooring is excellent, easy to fit. & is very good quality. We are so very pleased with the overall finish. Would recommend without reservation.”

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Posted 8 years ago

“Website was easy to use, prices were very competitive, flooring was better quality than BandQ. We live on IOW, we ordered on Tuesday and flooring sitting in my house by Friday lunchtime! Very impressed.”

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Posted 8 years ago

“Very good, professional service. Quick and reliable. Great delivery options. On time. Very much recommended.”

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Posted 8 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,683 reviews