Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,683 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,683 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What's there to say? Excellent product, good price and good delivery. We are very happy with the product and the shopping experience. Recommended”

Helpful Report

Posted 8 years ago

“Great customer service Highly recommend this company. Products are high quality and well packaged no damage!”

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Posted 8 years ago

“I emailed FDF for two samples of their Vinyl floor tiles, the samples arrived within a couple of days, this was free of charges. Once we decided on the sample color that we wanted, we ordered the tiles, they arrived in less than four days and I set to work fitting them. I have laid many types of flooring, but these click tiles are definitely the easiest flooring that I have ever fitted and at the same time they look great, they also look a lot more expensive than we paid for them. Everybody that has looked at our new bathroom have commented on the flooring and I intend to use that same type of tile for our kitchen when I do a refit. FDF are a first class company with a great range of flooring types, it has a very straightforward ordering system and their website is packed with good information and advice, I would highly recommend FDF to anyone, first class service.”

Factory Direct Flooring Ltd 5 star review on 14th August 2017

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Posted 8 years ago

“Very beautiful flooring it's best thing Iv bought for my new bathroom. Also really kind & helpful people to talk to when organising delivery.”

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Posted 8 years ago

“Delivery was quick and product as expected”

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Posted 8 years ago

“First class. Delivery within two days of ordering.”

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Posted 8 years ago

“Quick delivery, lovely delivery guy called with his eta. Came all wrapped up to protect it all I got different flooring for a few different rooms. Looks amazing when it has been put down, really happy with how it looks!”

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Posted 8 years ago

“Nice products and good delivery”

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Posted 8 years ago

“Contact after ordering goods with date of delivery,delivery in two days as agreed,staff are most helpfull.Second order this year both delivered as stated and a complete both times.Very well done first class UK company to deal with.”

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Posted 8 years ago

“I am very happy. Thank you. The flooring is very beautifull and quality.”

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Posted 8 years ago

“Delivery and packaging was excellent.”

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Posted 8 years ago

“Easy to navigate website, good customer comms, speedy delivery, best price for my chosen product, all in all a good experience.”

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Posted 8 years ago

“I've purchase flooring before. Easy to order and quick delivery.”

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Posted 8 years ago

“Great product I found online at a good price, easy to order and delivered promptly.”

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Posted 8 years ago

“Prompt courteous and reliable .thanks”

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Posted 8 years ago

“Fast efficient service. Good follow-up to confirm order and arrange delivery time. Good pricing.”

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Posted 8 years ago

“Order Friday night delivery Tuesday afternoon brilliant”

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Posted 8 years ago

“The flooring was delivered on the arranged day. The delivery guy couldn't help unload but thankfully my boyfriend and his colleague were able to swing by to help me with unloading as I would have struggled on my own as the boxes were very heavy! The floor has gone down very well and the overall look is better than I expected. The finish is still slightly more 'shiny' than I hoped but I am pleased with the finished product.”

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Posted 8 years ago

“Absolutely love my laminate flooring, great quality, great delivery. Looks beautiful in my kitchen. Thanks again.”

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Posted 8 years ago

“Great prices, very helpful customer service and quick delivery. Highly recommended!”

Helpful Report

Posted 8 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,683 reviews