Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,683 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,683 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I asked for samples, they arrived quickly and were as advertised. I would be happy to place an order.”

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Posted 7 years ago

“Great value flooring, delivered is super quick time, second time I have bought from them and will continue if ever I need more flooring, highly recommended.”

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Posted 7 years ago

“Sent for some vinyl floor samples. Arrived so quickly. Good quality.”

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Posted 7 years ago

“So friendly and helpful. Really know their stuff. No sales pressure just honest straightforward guidance and opinions. Highly recommend.”

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Posted 7 years ago

“Samples arrived fast. Product looks like it's very good quality. We were trying to buy it online. Unfortunately advertised price, for the product we wonted, differ from the one you finally must pay when at checkout.”

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Posted 7 years ago

“Was very impressed with the range of flooring and finishes available - should be something for everyone. Requested a sample which arrived less than 24 hours later and having placed an order on Sunday, was contacted at 9.06hrs on Monday to arrange delivery. Excellent service!”

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Posted 7 years ago

“Prompt and hassle free delivery. Ordered a few samples and was very easy to order, and no delivery charge for them! Will probably use them when we have decided which floor we like.”

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Posted 7 years ago

“just ordered a sample which looks lovely, now looking for a discount code as delivery is”

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Posted 7 years ago

“Free samples received very quickly . Would like slightly bigger to get more of an idea of the changes to the wood . Would be happy to pay a small fee for larger size :)”

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Posted 7 years ago

“Have only ordered a sample so far but it arrived promptly and is exactly what I want. Hope the quality, price and great service continue when I place the order itself.”

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Posted 7 years ago

“Very good quality easy to lay, looks fabulous highly recommend”

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Posted 7 years ago

“I ordered two lino samples Two samples were listed on the 'invoice' Sadly only one of my requested samples were in the envelope Just wondering if you make a mistake packing two samples, what on earth would you be like packing 92sq m???”

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Posted 7 years ago

“Ordered a sample; easy to order, quick delivery”

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Posted 7 years ago

“Excellent service and product. Used their vinyl click flooring in old bathroom and now using again in new house. Great selection of colours and styles, prompt service and delivery.”

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Posted 7 years ago

“Within just a short time of ordering the flooring online we received a phone call to discuss a convenient time to take delivery. That delivery is tomorrow but have no reason to expect anything other than exactly what level of service we have already had.”

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Posted 7 years ago

“Website was easy to view, and the sample arrived very quickly. A great bonus that you offer free samples on free delivery. However, your response emails are rather TOO impersonal - “goods will be delivered kerbside...” it was an envelope! Lol. Unfortunately, it turned out to be sheet vinyl and I’m looking for tiles, but thank you for your good service.”

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Posted 7 years ago

“Goods delivered on time. The website is still a little tricky to get right regarding the delivery of items though.”

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Posted 7 years ago

“Excellent service through out, Excellent product Lee”

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Posted 7 years ago

“Found no issue with the site, easy to navigate, price very competitive but found their reluctance too process the order until they had verbally spoken to me after providing all delivery information at checkout very frustrating. There was no appreciation that I was unable to take calls to discuss what i'd already supplied in the ordering process online therefore the order got delayed, this is poor, unnecessary and needy!!! A simple email with proposed delivery date/schedule post order would suffice with the option to contact Factory Direct Flooring if the proposed dates present an issue. Simple and one less process for FDF staff to needlessly repeat on EVERY order...”

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Posted 7 years ago

Dear Mr Browne, Thank you for your review. Our email confirmation does state that we will contact you to discuss your order, as we do HAVE to check delivery address's and the items for dispatch prior to sending them out, another important point is to agree on a date when you would like your items delivered. We do prefer to speak to our customers verbally to ensure they are fully aware of the delivery procedure before we send the goods out, we find this helps avoid any issues on the day of delivery, these processes are in place for the benefit of our customers. We fully appriciate you supplied your delivery address on the order but we still needed to discuss the delivery date and delivery procedure with you. Thank you for taking the time to provide us with your feedback.

Posted 7 years ago

“Very efficient service. Thank tou”

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Posted 7 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,683 reviews