Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,683 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,683 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I only ordered a sample but the delivery of it was very prompt.”

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Posted 7 years ago

“We bought the beigh Gray the colour is perfect for our new kitchen. My husband has nearly finished fitting it. It looks great!”

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Posted 7 years ago

“very good serive”

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Posted 7 years ago

“Great product at low costs but samples could be a bit bigger as struggled to see full potential of the flooring”

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Posted 7 years ago

“I only ordered samples but they arrived quickly and I will be ordering some flooring in the near future.”

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Posted 7 years ago

“Very helpful customer service.”

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Posted 7 years ago

“Prompt delivery of vinyl samples for my kitchen floor, really liked them and will be ordering. Have ordered from this company before for our bathroom floor and service from start to finish was very professional. Will be ordering for the kitchen very soon!”

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Posted 7 years ago

“First class service”

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Posted 7 years ago

“samples arrived quickly and were of good quality.”

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Posted 7 years ago

“No problem booking the flooring which was delivered on the right day. Not too sure why they can't actually deliver to the door but can't fault the service given.”

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Posted 7 years ago

“Sample came very quick”

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Posted 7 years ago

“Fast delivery and good quality vinyl planking, I will be ordering more !”

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Posted 7 years ago

“Very satisfied with product and service”

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Posted 7 years ago

“Fast friendly service, there was a slight delay with the laminate but the driver was fantastic and instead of a kerb side delivery he carried everything in with only my partner being in. Thank you very much.”

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Posted 7 years ago

“Really pleased with the speedy reply and the gentleman I spoke to was very clear in helping with my purchase”

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Posted 7 years ago

“Personnel very friendly and helpful. Direct contact for delivery. Product so far looks good. Slightly late by 15mins but received delivery charge back without fuss and quickly into my account. All in all a pleasant experience dealing with this company.”

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Posted 7 years ago

“I have ordered samples..such an easy website. Arrived so quickly..big pieces so can really see how it will look.”

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Posted 7 years ago

“All good so far just ordered a few free samples. Its a shame I couldn't order more than 2 at a time.”

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Posted 7 years ago

“Great service with fast delivery that suited me.”

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Posted 7 years ago

“Very helpful website. I ordered a couple of flooring samples which arrived very quickly. Prices are great and I’ll be ordering my flooring very soon. Thank you!”

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Posted 7 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,683 reviews