Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,683 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,683 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sent for sample first thing nxt day super impressed with delivery and quality, of vynyl and laminate great prices🙌🙌🙌🙌🙌”

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Posted 7 years ago

“products at good prices but delivery price is shocking ! especially as most other companies deliver for free.”

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Posted 7 years ago

“Ordered samples and impressed as they were delivered within 2/3 days and very good quality.”

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Posted 7 years ago

“perfect. very good website & ordered samples online they were delivered next day.”

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Posted 7 years ago

“Order a sample came very quick, like the sample and with be ordering same sample soon.”

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Posted 7 years ago

“I chose the natural oak herringbone engineered wood block flooring from the wide selection on the web site. I recommend getting the free samples to check out colour and finish. Ordering was easy and delivery was received on the agreed day at a great price. Fantastic service”

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Posted 7 years ago

“As always fast delivery quality product warm to the touch comfortable to walk on easy to clean great product easy to lay experts or novice will buy again thanks again”

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Posted 7 years ago

“Very impressed with the super quick delivery of samples. Hope to make an order soon.”

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Posted 7 years ago

“I was very pleased with quick response after my request for sample flooring. The goliath vynil seems to be excelent quality and I will certainly be ordering some in due course. J Cuthbertson”

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Posted 7 years ago

“Ordered a few sample, which arrived within a couple of days. Excellent service”

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Posted 7 years ago

“Haven’t laid the flooring yet so can’t comment on that. However after paying such an expensive delivery charge I’m surprised at the delivery service provided. One pack of flooring was badly damaged at both ends but customer service did responded promptly and refunded money for damaged pack. I do think that paying so much for delivery you expect goods to arrive in better condition and also not just a kerbside service. If elderly or on your own it would be difficult to carry the flooring in on your own. Also driver was very pleasant but did not call me prior to delivery.”

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Posted 7 years ago

“Ordered some samples they arrived very quickly and good quality wood and a very good brochure it was for my Mum and she was very impressed hoping to order some after she has spoken to her fitter over the next few days”

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Posted 7 years ago

“So far I have only received the samples I requested but the speed with which they arrived was great , if the sample service is this good I shall have no problem ordering from Factory Direct when I’ve made my choice”

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Posted 7 years ago

“I've only ordered samples but they arrived really prompt and will be placing and order shortly.”

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Posted 7 years ago

“Good product delivered on time. All we can ask really. Thanks”

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Posted 7 years ago

“I was ask to check for damages to flooring on delivery, as no refund are given!! it is impossible to check all the packages as you can’t see them all ! Some of the boxes was damaged, but I managed to lay them under the cooker etc ! The floor looks great & they do tell you when your package will arrive.”

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Posted 7 years ago

“I received a telephone call within a very short time of placing my order on a Friday afternoon to confirm this. Delivery was then arranged for the following Tuesday. I cannot fault the service of this company.”

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Posted 7 years ago

“Flooring looks great, prices are fab but delivery prices are expensive. Ended up buying elsewhere”

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Posted 7 years ago

“Fast and efficient delivery,hassle free.”

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Posted 7 years ago

“Good price and excellent service- arrangements for delivery were set up very quickly after the order was placed.”

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Posted 7 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,683 reviews