Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,683 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,683 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Helpful and quick delivery. Was told to be at site from 8-5 as delivery was a whole day delivery time whereas driver called 30 mins before arrival so needn't have wasted 5 hours of waiting in an empty house. Big notice to say any damage found must be reported at delivery when flooring was just left on a palette and driver gone before inspection could be made.”

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Posted 8 years ago

“The best customer service. I have dealt with them twice now. They are very organised with delivery.”

Factory Direct Flooring Ltd 5 star review on 28th June 2017

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Posted 8 years ago

“All good very fast delivery highly recommend.”

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Posted 8 years ago

“prompt delivery. good communication.”

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Posted 8 years ago

“the vinyl flooring I purchased was just what I was looking for and I couldn't find it anywhere else. the quality was superb and the price was very reasonable. I am more than happy with how my new flooring looks and it looks just like it has been tiled. I decided not to go for ceramic tiling again on my floor because in the winter months it is quite cold to walk on. this vinyl flooring is warm and looks very durable and with having a family of 8 it will be more than practicle . 5 stars to factory direct !!!”

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Posted 8 years ago

“Wide range of products at a very competitive price”

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Posted 8 years ago

“great quality and looks good”

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Posted 8 years ago

“advice before buying, great, clear delivery details. Great value. thanks. the floor is beautiful.”

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Posted 8 years ago

“Quick delivery, great product and service!”

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Posted 8 years ago

“Free sample very helpful, flooring delivered when specified (though no phone call ahead). Flooring in now, looks good.”

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Posted 8 years ago

“The Floor Direct was really helpfull with the service and delivering the good on time”

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Posted 8 years ago

“My flooring arrived undamaged on the requested day, and was delivered by a friendly driver. Although I have not installed the floor yet, I love the colour and good customer service will make me buy again.”

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Posted 8 years ago

“Easy to order and good delivery service”

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Posted 8 years ago

“I can't comment on the product as it's not been layed yet, but it looks good. Great service from factory direct. Can't fault them. Celia in Barnsley”

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Posted 8 years ago

“Too eager to spam for reviews after sending out samples.”

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Posted 8 years ago

Thanks for taking the time to write a review regarding your recent order, if you have any feedback regarding the service or the product we would be pleased to hear from you.

Posted 8 years ago

“LVT great value, looks superb and easy to lay. Excellent communication throughout, delivery as stated- delivery guy really helpful. Would definitely recommend.”

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Posted 8 years ago

“Easy and quick. Ordered Wednesday arrived Friday. Managed to get what I wanted in the Sale but worth it at full price. I am thrilled with my bathroom floor and intend to use it in other rooms.”

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Posted 8 years ago

“From the point of my online order right through to delivery a few days later , this company kept me fully updated. I even received a personal phone call directly after placing the order. I would definitely recommend them and will certainly use them again if needed . Many thanks to all concerned”

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Posted 8 years ago

“The product I received was a good quality product and great value. The service was excellent with a member of there team calling me the next day to arrange a delivery day that suited me”

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Posted 8 years ago

“Price , service and quality of product were all great”

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Posted 8 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,683 reviews