Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,683 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,683 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick response to my order and fast delivery . Very helpful sales person and delivery driver was very helpful and pleasant. We will definitely use again.”

Helpful Report

Posted 8 years ago

“Great service, prompt delivery. Best price I found and a thicker veneer on the Engineered planks than most others I saw.”

Factory Direct Flooring Ltd 5 star review on 25th May 2017

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Posted 8 years ago

“I ordered sample one day got it next day my order was delivered within three day,s brilliant service and product spot on and the chap from palletline who delivered to us was also amazing thank you direct flooring”

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Posted 8 years ago

“Our shopping experience with this flooring company was excellent, good customer service and good quality product and very quick delivery. very very pleased.”

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Posted 8 years ago

“Our shopping experience with factory direct flooring was excellent from beginning to end. the employee at the call center was very helpful and very professional. the floor arrived in time and it is of the highest quality. very very pleased with it so far. I hope we are just as happy when it is laid.”

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Posted 8 years ago

“Good product choice but poor delivery process - having to wait in all day without any timeslot and without any phone call before delivery was very frustrating.”

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Posted 8 years ago

Dear Customer, Our website does offer AM or timed delivery slots on the checkout page - We also confirm the delivery times verbally with you before we dispatch the items, this gives you the chance to opt for an AM or timed delivery if required. Thanks for taking the time to provide us with your feedback.

Posted 8 years ago

“Unfinished parquet oak engineered wood flooring - order process was straightforward and I received a call within half an hour of placing the order, to arrange a delivery date. It arrived on time (although I did not get a call an hour beforehand) but delivery driver very helpful, including with checking and unloading. It is Good quality flooring that has not needed sanding and has allowed me to finish and protect it using the product of my choice. Very good value for money!”

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Posted 8 years ago

“Super fast delivery with arrival the day after the order was placed. Product is easy to work with (Aqua Plank) and the bathroom now looks great. Good web site design which is intuitive to navigate and great that you can get two free samples to make an informed decision.”

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Posted 8 years ago

“great service,good price and fast delivery.”

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Posted 8 years ago

“Web site easy to follow, real people pleasant to talk to, kept informed and deliveryman very pleasant and helpful. Thankyou”

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Posted 8 years ago

“Good product and very rapid delivery”

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Posted 8 years ago

“Good delivery and correspondence”

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Posted 8 years ago

“Couldn't fault this Company and its laminate flooring, delivered to me within a few days of ordering it. The young driver was friendly and helpful and carried the boxes of laminate from the van into my garage. This was approximately 20ft. I'm a petite older lady and couldn't have lifted it.”

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Posted 8 years ago

“Excellent service. Great communication when arranging delivery. Product is very good, floor looks fantastic. Very happy customer would not hesitate to use company again.”

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Posted 8 years ago

“Had a phone call back to check the order. Delivery man was polite and on time”

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Posted 8 years ago

“Good price, good quality, good service, no complaints :) thank you”

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Posted 8 years ago

“Excellent customer service, very prompt delivery. Excellent quality of boards easy to lay. Would have been better if there had been some more longer boards in the packs but the overall finish is fantastic”

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Posted 8 years ago

“Good communication following ordering. Delivery as promised. Flooring obviously not fitted yet but I'm sure it will be fine. Will let you know if there are any problems. Many thanks, Hazel Little”

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Posted 8 years ago

“The staff have been brilliant, specially Jack who has been very helpful in advising me regarding the product that I will need to complete my project and provide the link to facilitate my order on line. All my queries have been dealt efficiently.”

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Posted 9 years ago

“Exellent value. Quick delivery.”

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Posted 9 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,683 reviews