Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,681 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,681 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great price very helpful sales and really beautiful flooring. Far outweighed my expectations”

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Posted 3 years ago

“Absolutely brilliant & professional service The guys extended me help to choose what I wanted and gave me opinions as to product . Overall 5* service . Just waiting for product to arrive *****”

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Posted 3 years ago

“Lino arrived when factory direct flooring said it would and in good condition.”

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Posted 3 years ago

“Excellent as always. Quick to resolve and replace damaged pack by shipping company. Floor easy to fit and looks great.”

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Posted 3 years ago

“Item didn't turn up advisors didn't careless, their antogonistic and don't like been told when their at fault, refused to issue me a refund said I had to put it in writing even though they failed delivery, I claim it back through PayPal, their director seems to be happy with how the service is being delivered also, doesn't surprise me the kind of company it is, avoid avoid avoid.”

Helpful Report

Posted 3 years ago

Dear Mr Depeche, Thank you for taking the time to provide feedback. We have raised the issue with Tuffnells, it appears they had issues finding the address, they failed to notify us of this so please accept our sincere apologies for the delay. We understand this is a frustrating issue for you, however in light of our recent telephone conversation, we feel it would be best to communicate in writing as staff members do not have to tolerate personal insults and the use of foul language. Following your written request to cancel your order, we have accepted this request and informed the courier not to attempt to deliver the items. We will continue to keep you updated via the paypal case that is now open. We normally process refunds as stated within 3-5 days from the date of a cancellation request, this can take a little longer through paypal if goods are still out in the network but we will keep an eye on this for you and keep you updated. Apologies again for the delay in delivering your items, we accept your feedback and will certainly pass this onto the courier. We also agree that this delivery issue falls far short of the level of service we aim to provide. Please refer to the PayPal case for further information.

Posted 3 years ago

“Found Factory Direct Flooring while searching for best prices online. Definitely found them! Best price, excellent fast service and excellent help over the phone. Can’t fault this company at all.”

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Posted 3 years ago

“Not arrived yet no updates”

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Posted 3 years ago

“Bought laminate flooring, underlay and ancillary items. Found Mo easy to talk with to cover the order. James answered my call regarding delivery and all went very smoothly with goods delivered both from manufacturer direct and some from their warehouse. Delivered on the day stated to suit my time and in good condition with obliging couriers. Can't ask for more than that ! Good company to buy from.”

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Posted 3 years ago

“A very good sample I’m so impressed with I will be ordering enough to do my living room”

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Posted 3 years ago

“Very good communication with Factory Direct Flooring, delivered when requested and the vinyl is now laid and very happy with the flooring. Would use again. Thank you.”

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Posted 3 years ago

“Have used factory direct before, very good quality products. Ordering is easy Delivery as stated. Recommend this company. Delivery driver very organised and helpful.”

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Posted 3 years ago

“As a tradesman I need things quickly to satisfy my clients. FDF have figure this out and get the goods to you very quickly. I've bought from them on many an occasion and always had both a great product and reliable service.”

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Posted 3 years ago

“Lovely flooring”

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Posted 3 years ago

“Very pleased with the flooring for our en-suite.”

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Posted 3 years ago

“I can’t write a review, as I only ordered samples. However, the samples look and feel good quality, and delivery was quick and prompt.”

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Posted 3 years ago

“Looks lovely ,nice quality”

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Posted 3 years ago

“Factory Direct Flooring were extremely helpful with the flooring samples I needed. They samples were sent promptly and received in a secure envelope. An absolute pleasure dealing with them.”

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Posted 3 years ago

“First class service and fast response to my queries.”

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Posted 3 years ago

“The Delivery driver was incredibly unhelpful dumping the goods at the side of the road leaving my wife having to lug 34 boxes into our house..”

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Posted 3 years ago

“Unfortunately the length of vinyl I was sent was about 30cm shorter than I had paid for which was frustrating to find out after rolling it into place. I had to do a bit of piecing together, luckily the design hides this quite effectively. Otherwise the service was good, I didn’t receive any dispatch/delivery notifications at all but when I called customer service they were very helpful and let me know they were on track to deliver on the day chosen at the checkout. The flooring itself was really good value.”

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Posted 3 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,681 reviews