Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,683 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,683 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Delivery driver was incredibly unhelpful dumping the goods at the side of the road leaving my wife having to lug 34 boxes into our house..”

Helpful Report

Posted 3 years ago

“Unfortunately the length of vinyl I was sent was about 30cm shorter than I had paid for which was frustrating to find out after rolling it into place. I had to do a bit of piecing together, luckily the design hides this quite effectively. Otherwise the service was good, I didn’t receive any dispatch/delivery notifications at all but when I called customer service they were very helpful and let me know they were on track to deliver on the day chosen at the checkout. The flooring itself was really good value.”

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Posted 3 years ago

“Are you kidding. 2 days late still not recieved goods but want a review”

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Posted 3 years ago

“Fast and efficient service.”

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Posted 3 years ago

“Would have been 5 stars however had to chase up refund which I feel is not professional”

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Posted 3 years ago

“Very good flooring with a quality feel and went together with ease!”

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Posted 3 years ago

“Great flooring great price with speedy delivery”

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Posted 3 years ago

“Excellent service, quick delivery, great quality and price, will definitely use again”

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Posted 3 years ago

“No comments”

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Posted 3 years ago

“Got a response straight away from the order. An email to inform of delivery and it arrived with the courier who was extremely helpful in offloading our order to us. We have just taken the product out and it is of extremely good quality and is beginning to look amazing on my craft room floor. Can’t wait for hubby to finish so that I can move in.”

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Posted 3 years ago

“Fair price, quick delivery, easily fitted and looks great, what more could you wish for. Thank you.”

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Posted 3 years ago

“My delivery was delivered to the wrong address. Still waiting on a call from you to establish what happened!”

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Posted 3 years ago

“Good job”

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Posted 3 years ago

“after sending off for a few samples from different companies, we are going to chose this company because the price is competitive but mostly because the sample they send out is the only one big enough to actually give you an impression of what you will be getting.”

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Posted 3 years ago

“I ordered some samples which arrived quickly. I chose the one I wanted and placed an order. That night my son changed his mind about wanting vinyl flooring at all! I contacted Factory Direct Flooring asking if I could cancel the order. I got a very quick reply saying that would be fine. Refunded almost immediately. Brilliant. I'll be back when my son changes his mind again.”

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Posted 3 years ago

“Flooring arrived on time. It is what I expected and looks good. Delivery driver put packaged in house which was no trouble for him.”

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Posted 3 years ago

“The samples came very quickly and they were of very good quality”

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Posted 3 years ago

“Excellent quality LVT fast delivery and above and beyond customer service. I had to order an extra pack and it was seamless even sending via parcel force to reduce the cost for me. Thank you for a great service.”

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Posted 3 years ago

“The order came damaged but I did not report it due to having enough to do the job, contacted 8 weeks later to get a replacement board as a couple of the corners chipped away, very unhelpful, advised I would need to order a full pack plus delivery (£50 quid in total) I do not recommend anything other than 14mm, others are poor quality, I wouldn't recommend using this company, best to buy locally!”

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Posted 3 years ago

“The flooring arrived on time and looks lovely. Thank you”

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Posted 3 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,683 reviews