Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,681 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,681 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and quality of product. Totally recommend. Thank you.”

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Posted 3 years ago

“Good company, the flooring arrived on time. Very easy to lay and we're really pleased with the final result.”

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Posted 3 years ago

“Great service all round and really good prices too”

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Posted 3 years ago

“Had to return our order as item unsuitable, of which we had to spend £50 to return. To then be told we were being refused a full refund as some on the packs had been damaged with no proof this wasn’t in the warehouse and proof that it wasn’t by the delivery company. I was basically informed “tough, your problem”. I tried to claim, but the amount was under £100 so they rejected it. I wouldn’t touch the company again even if I was desperate.”

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Posted 3 years ago

“Excellent service prompt delivery was very impressed with how quick my samples arrived, unfortunately the colours did not matcj up for me but no hesitatikn in using them again. M pike.”

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Posted 3 years ago

“Really helpful with the delivery fast and reliable”

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Posted 3 years ago

“Didn't realise I had made an order but even so I haven't received any product to review”

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Posted 3 years ago

“Loved the samples”

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Posted 3 years ago

“Excellent service delivered on time.well packaged”

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Posted 3 years ago

“Incredible price, incredible quality. So happy with my new floor”

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Posted 3 years ago

“samples very good when we are ready to order we will use Factory direct”

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Posted 3 years ago

“Really pleased with the floorimg excellent quality went down very easily. Very happy with the purchase.”

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Posted 3 years ago

“Excellent service and fast delivery service. Very good price and products”

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Posted 3 years ago

“Generous size and amount of samples. Fast delivery thank you”

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Posted 3 years ago

“Received a good size sample value for money ok so placed an order for my entire house”

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Posted 3 years ago

“I am very disappointed about the material which ordered from you from the website. Actually, there isn't enough information about the material on the website. What I received is quite different from what it writes on the website. There is supposed to be more information on the web. Also, customer service is not showing any concern if you have questions. I arranged delivery for leftover materials on-site to receive a refund. I received a notification email from the courier company that my delivery has arrived at Factory Direct Flooring Ltd. However my delivery was not checked and confirmed properly by the staff from Factory Direct Flooring.”

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Posted 3 years ago

“samples arrived on time as promised. haven't decided which to choose. The service was excelent.”

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Posted 3 years ago

“Very pleased”

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Posted 3 years ago

“Thank you for sending me a sample so quickly. Your service was excellent. The vinyl is not as white as I want, it is more like cream. I am struggling to find pure white lino. However, the quality of yours is good. The piece must be at least 2.5 x 3 metres. If you can supply this I would love to buy it. Kind regards Mrs Cullen 20 Thorold Close CR2 8SA 07803 282 749”

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Posted 3 years ago

“Very helpful CS, quality of floorboards was good with no issues. Forgot to add a coupon code and was able to get a rebate afterwards.”

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Posted 3 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,681 reviews