Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,683 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,683 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A very easy and pleasant transaction with great communication”

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Posted 9 years ago

“Put order in Monday had floor Wednesday, advice centre excellent, very happy man”

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Posted 9 years ago

“good service and good prices”

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Posted 9 years ago

“delivery on time everything as shown on website”

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Posted 9 years ago

“Online service very good and great follow up was much appreciated and delivery was on time and well packed”

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Posted 9 years ago

“delivered quick”

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Posted 9 years ago

“Not yet fitted or even removed from packaging but impressed by packaging, delivery and ordering process. Samples very helpful when selecting vinyl.”

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Posted 9 years ago

“you had what I wanted”

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Posted 9 years ago

“Simple order process, good follow up and delivery arrangement from company. Quick delivery. Flooring looked better than sample I had liked when it arrived. Very pleased.”

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Posted 9 years ago

“I have bought Prestige plus 12mm Zermatt oak laminate flooring from Factory Direct Flooring on two occasions. One order two years ago and again this January. Ordering, delivery, and quality of product is excellent. Can recommend.”

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Posted 9 years ago

Hi Julian, Thanks for your review. We are delighted to hear that you have been happy on both occasions. Thanks for recommending us!

Posted 9 years ago

“Prompt contact and delivery arranged quickly after after placed. Items as described and although have not been laid are of a high standard.”

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Posted 9 years ago

“So easy and quick.”

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Posted 9 years ago

“Free samples to choose from , helpful staff at the end of the phone and easy ordering process.”

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Posted 9 years ago

“Easy website. Comprehensive choise. Competitive pricing. Excellent delivery. What else do you need?”

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Posted 9 years ago

“Website easy to use and Customer Service department very helpful.”

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Posted 9 years ago

“Very pleased with True Summer Oak Aqua Plank and service received, I will probably get in trouble but I am 99% sure this product is in Howdens, I got the packaging from Howdens and it is made by the same people, it is a third of the price from factory direct. I removed my skirting boards, levelling the floor is the hardest part as I have a 1960's house, used a latex levelling compound, used underlay. Only used 6% wastage, I used random joints and hardly had any waste, looks like oak but has give in the floor, not so noisy as laminates and softer underfoot.”

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Posted 9 years ago

“Very Authentic look with slightly rough surface which is exactly what I wanted for better grip for my muddy boots and dogs. Well pleased.”

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Posted 9 years ago

“Decent prices with prompt delivery. Say no more!”

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Posted 9 years ago

“Very quick and efficient service.”

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Posted 9 years ago

“Very helpful ,the delivery was on time and the driver was very helpful .deafly will recommend to family and friends.”

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Posted 9 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,683 reviews