Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,683 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,683 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flooring as advertised and of good quality. Delivered promptly and initial query answered promptly. Would deal with this company again.”

Helpful Report

Posted 4 years ago

“I have found this site very easy to use and informative, the staff when I contacted them were very good as well. Very polite and helpful what is also good is that you can get a tile sample sent then you can see exactly what it will look like against your furniture and colour scheme etc. Very good service all round.”

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Posted 4 years ago

“Delivered on time good customer service”

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Posted 4 years ago

“Excellent quality. Just a little out of my price range.”

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Posted 4 years ago

“Good quality product, fast delivery. Free samples to compare the products. Highly recommended.”

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Posted 4 years ago

“Ordered a sample, sample and postage was free, arrived promptly, can't complain at that”

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Posted 4 years ago

“Ordering was very straightforward and my order arrived well wrapped within a couple of days.Seamless and great quality lino.”

Factory Direct Flooring Ltd 5 star review on 29th September 2021

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Posted 4 years ago

“Beautiful flooring at an unbeatable price,reasonable delivery prices and fast delivery I will definitely use again”

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Posted 4 years ago

“Excellent products very quick on delivery well done would highly recommend”

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Posted 4 years ago

“I was emailed and asked to review my products but I haven’t even got them yet!”

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Posted 4 years ago

“Sample process was very quick and easy”

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Posted 4 years ago

“Very good service. I was in a bit of a bind having been let down by someone else and they arranged a quick delivery and were really helpful. Thoroughly recommend.”

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Posted 4 years ago

“Great service from Karl and the team.”

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Posted 4 years ago

“Not what I require thanks”

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Posted 4 years ago

“Have not received my sample yet!”

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Posted 4 years ago

“great delivery free sample”

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Posted 4 years ago

“Very nice vinyl samples, too much work going on to order any yet, likely be next year, but will come back to you, for order, once interior rendering and plastering sorted ready to rock & roll.”

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Posted 4 years ago

“need to order more samples to determine thickness for purpose”

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Posted 4 years ago

“Great company and very honest. Refunded me before delivery for something I ordered and they told me I didn’t need.”

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Posted 4 years ago

“Prompt dispatch of samples. Thanks”

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Posted 4 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,683 reviews