Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,683 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,683 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The samples arrived a little later that advised, but decent size sample allowing good visualisation of the graining, and texture. I would have given serious consideration to purchasing my flooring off one of the samples sent, but the indicated price per m2 was more expensive than that of a similar sample sent by another supplier.”

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Posted 4 years ago

“Actually it is quite an attractive for the floor works projects. But there is a issue what makes me to think again as the size of the place I need to count accurately. The return or add on top will be a problem where transportation cost will be involved”

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Posted 4 years ago

“Thank you Factory Direct Flooring Ltd for quick delivery.”

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Posted 4 years ago

“The flooring is excellent, really good quality. I went for the 12mm for my floor in the garden room. Looks fantastic and is easy to install with no waste.”

Factory Direct Flooring Ltd 5 star review on 6th October 2021

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Posted 4 years ago

“Hi my experience at your store large selection of flooring good staff fast service. Sorted my requirments good price fast delivery.”

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Posted 4 years ago

“Sample arrived very quickly price was OK but not cheaper than buying locally because of the divery costs.”

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Posted 4 years ago

“Factory Direct Flooring provide an excellent product with a very easy ordering system. Their distribution and delivery system unfortunately is dreadful in my experience. The carriers they use seem to treat their customers like mushrooms ( keep them in the dark ) fail to answer the phone and ignore emails. I would be unlikely to reorder from them until they resolve this problem.”

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Posted 4 years ago

“Quick sample delivery and order received as promised. Thank you”

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Posted 4 years ago

“Very easy to order and have delivered. Floor is perfect, love the colour looks good and has a warm luxurious feel .”

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Posted 4 years ago

“Excellent customer service. Thank you.”

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Posted 4 years ago

“If you want quality products try this company very happy”

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Posted 4 years ago

“The flooring sample I received is so beautiful and I'm looking forward to having my space measured and fitted”

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Posted 4 years ago

“Only samples ordered so far, still making a decision about which to use. Delivery very qjuicl and samples of zausegul sizr.”

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Posted 4 years ago

“Good quality flooring.”

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Posted 4 years ago

“Excellent quality flooring. Thicker than I expected. Great value for money. Delivered on time.”

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Posted 4 years ago

“EXCELLENT SERVICE ALL ROUND”

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Posted 4 years ago

“Sample not yet arrived”

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Posted 4 years ago

“Hello.. jst want to say from beginning to end.. was happy with 1 the help over the telephone and two with the order and the delivery guy was so nice.. I would definitely recommend this company to everyone.. such a professional service throughout ! Thank you jax Cowdall .. Liverpool x”

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Posted 4 years ago

“My delivery hasn't arrived yet. I waited in all day on Friday. I have been in touch and I am waiting a response regarding the location of my purchase”

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Posted 4 years ago

“Excellent company, prompt and efficient, care about their customers . Will use them every time after being totally ripped off by the warehouse one based in Ireland who sent me a faulty product and insisted i drive it back 400 miles for a 50 % chance of a refund make Factory Direct flooring look like absolute saints. Used them before and they took back unwanted packs with in a few days”

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Posted 4 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,683 reviews