Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,683 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,683 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“really good service. Easy transaction, and customer service bob on. really pleased. will use again, and recommend”

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Posted 4 years ago

“4 weeks, no delivery, 7th email asking for a review. Well, here you go.”

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Posted 4 years ago

“Excellent service all round. The two men in the office could not have been more helpful when I called for advice about the flooring and the ordering of the same. I ordered it whilst on the phone with them and it was delivered the next morning. Extremely pleased with the product. Looks lovely! Would highly recommend.”

Factory Direct Flooring Ltd 5 star review on 20th November 2021

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Posted 4 years ago

“Easy yo order great prices and speedy delivery . Quality flooring”

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Posted 4 years ago

“i am so pleased with my floor it looks so expensive”

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Posted 4 years ago

“Purchase not delivered. Non existent customer service.”

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Posted 4 years ago

“Very punctual response and good samples”

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Posted 4 years ago

“Very helpful/knowledgeable staff. Used Factory Direct Flooring Ltd many years ago for vinyl flooring. In the process of ordering more from them.”

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Posted 4 years ago

“very good to supply what you need. have no problems at all..”

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Posted 4 years ago

“Superb quality flooring, great price, Very happy”

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Posted 4 years ago

“Flooring arrived well packaged and on time. Flooring is really nice quality and cuts much easier than flooring I have brought from elsewhere. Seems like it will last, hopefully it will survive the office desk chair for a while. Really happy with my purchase and would buy again from here without hesitation”

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Posted 4 years ago

“Great products allied with outstanding customer service made my experience with Factory Direct Flooring straightforward and easy. I would definitely recommend this company.”

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Posted 4 years ago

“Really pleased with my flooring good quality at a great price easy to lay and looks great”

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Posted 4 years ago

“Great customer service”

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Posted 4 years ago

“This produce is OK, it is not easy to install, the click edges on the ends of the planks are not well machined and in some cases need to be plained off in order to install as they just would not join neatly to give the desired finish. I only ordered 4 packs these arrived on a pallet with another pallet sized piece of plywood that the carrier was not interested in taking back so I had to dispose of this. had to break up and put in recycle bin as I am not a tradesperson. Also, watch out on price, would only find out the VAT is not included until the checkout, leaving you feeling a bit conned! Overall the finished product is OK, but the hassle will make me go to a DIY store next time. I would not normally write a review but if you delete the emial you just keep getting requests so this is it!”

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Posted 4 years ago

“Good site to find what you are after, competitive prices and delivery rates, good comunication”

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Posted 4 years ago

“The flooring looks lovely, nicely cushioned & isnt slippy.”

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Posted 4 years ago

“Quick and accurate service”

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Posted 4 years ago

“Great product (vinyl) at the best price price I could find on the net. Delivery was fast and on the agreed date. Only issue was the vinyl was damaged with a small tear on delivery. The packaging does have a message in big red letters to call immediately if its damaged. As it was we measured it and the tear was actually on a section being cut off (bay window) - Phew! Overall: Really happy, but do check yours carefully on delivery.”

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Posted 4 years ago

“The floor is beautiful and clicks together with a very good fit. The instructions weren't very clear to understand though. The customer service was very slim, sent an email with nothing in return. No communication to the delay if my delivery until delivery men where outside my home with it. Lucky I was in. For the charge there is for delivery that was annoying.”

Helpful Report

Posted 4 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,683 reviews