Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,683 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,683 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt delivery, albeit in two cnsignments, and product as expected Thanks”

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Posted 4 years ago

“Quality flooring. Recommended shop.”

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Posted 4 years ago

“The samples were great quality stuff. We haven't moved to the property yet. But definitely considering FDF as the first option when we start to do the flooring of that house.”

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Posted 4 years ago

“Great company with very reasonable prices”

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Posted 4 years ago

“Delivery was delayed twice without any communication. When it eventually arrived the product was damaged, contacted customer service but no response.”

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Posted 4 years ago

Hi Chris, Thanks for the review, there was some disruption to the delivery service back in October, I can see that we did email you on 22/10 regarding the delay and copied you into the emails with the carrier so you were kept up to date. I cant see that we received anything back from you.

Posted 4 years ago

“I ordered early to avoid being disappointed when my room was ready for it to be laid The delivery was so prompt I have had to store it til later But definitely 5stars for price and delivery Hopefully it will live up to my expectations when unwrapped”

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Posted 4 years ago

“I still haven't received the samples from you”

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Posted 4 years ago

“Good quality for the price”

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Posted 4 years ago

“I would love to advise you how I like your product Unfortunately I haven't received it yet Regards Tony”

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Posted 4 years ago

“Just ordered samples so far. Good quality, nice thickness. Still deciding on pattern and working out best deal/ price for 2 rooms”

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Posted 4 years ago

“Very poor quality. Ripped during installation. Very disappointed with quality. Not what I was expecting at all.”

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Posted 4 years ago

“I haven’t received my sample in over a week”

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Posted 4 years ago

“Thank you very much!.I really liked your vinyl.I will order it”

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Posted 4 years ago

“Floor arrived damaged unable to use. Flooring was not cheap.”

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Posted 4 years ago

“Very helpful and communicative,. Order came quickly and was exactly as described. Thank you!”

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Posted 4 years ago

“All as expected from a great company.”

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Posted 4 years ago

“Happy with delivery not put flooring down as yet, disappointed with choice of width as I needed 3m width not 4m so had to buy an extra metre for nothing.”

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Posted 4 years ago

“Easy to order and fast reliable delivery. Looks lovely too.”

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Posted 4 years ago

“Product not arrived on expected day -”

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Posted 4 years ago

“Well impressed with the service and delivery .”

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Posted 4 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,683 reviews