Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,681 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,681 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great price and very quick on delivery,”

Factory Direct Flooring Ltd 5 star review on 26th July 2022

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Posted 3 years ago

“I only gave 4 because the delivery was not too good. I was told that the lorry would not fit down my street. So he had to bring my order down on a pallet truck. Don't think he was happy & made me feel uncomfortable about it. I can not fault the product. Will be needing more soon”

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Posted 3 years ago

“I don't know which one is worse, the flooring company or the reviewer. Keep getting asked to review even after submitting a review.”

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Posted 3 years ago

“Nice quality flooring for a good price. Delivery was well organised with a choice of dates”

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Posted 3 years ago

“Quick delivery and fantastic value for money.”

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Posted 3 years ago

“Great service quality of products good would recommend”

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Posted 3 years ago

“I am awaiting a delivery . I found Karl the customer service online agent totally unhelpful . He trotted out the company policy without any effort to help a particular situation . There was no attempt to address my query . This will be the last time I place an order with them - having dealt with other flooring companies including in the last week their customer service is inflexible , unbending and leaves a lot to be desired. Avoid ! Once the order is placed there is no interest in helping”

Helpful Report

Posted 3 years ago

Hi, Thanks for taking the time to write a review, After reviewing the details of the live chat with Karl, as mentioned unfortunately the delivery drivers are not insured to enter your property, hence the offer of kerbside delivery only online, with regard to the time of delivery, the checkout page offers numerous options including AM or timed delivery. As you have chosen the standard delivery between 08:00 - 18:00 this is the time window for the selected service. We would defend your suggestion that our customer service is "inflexible" we can offer the advertised service as mentioned online but unfortunately cannot make promises for services that are not advertised online or offer to upgrade delivery slots free of charge. Sorry. We do however accept your feedback and would like to thank you again for taking the time to provide feedback.

Posted 3 years ago

“All flooring damaged and when I emailed they ignored it.”

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Posted 3 years ago

Hi Kathryn, Sorry to hear your order arrived damaged, if you emailed over the weekend, that will be responded to today. Could you kindly forward the email again to info@factory-direct-flooring.co.uk and we will make sure this is sorted ASAP for you.

Posted 3 years ago

“Stop asking me for a review”

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Posted 3 years ago

“Beautiful floor, delivered promptly. Thank you!”

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Posted 3 years ago

“Very quick delivery and the the flooring is very nice”

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Posted 3 years ago

“Excellent product and service.”

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Posted 3 years ago

“I Very happy qnd Fast delivery qnd good product thanks”

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Posted 3 years ago

“I received the free samples very quickly. Ordering the LVF planks was quick and easy as I knew how many packs I needed to replace the ones which were destroyed when my 18 months old flooring was removed due to a leaking pipe under the floorboards.i must say the edge which clicks in breaks off easily. The planks can get scratched too when heavy objects are dragged over them.”

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Posted 3 years ago

“Great service, will definitely be ordering”

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Posted 3 years ago

“Great floor, delivered on time.”

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Posted 3 years ago

“More white/grey. Sparkly or marble looking samples please. 8 poplar Shaw, waltham abbey, Essex, EN9 3NJ. I really want to get my floor done. Thankyou. Any samples LVT greatly appreciated.”

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Posted 3 years ago

“I sent for a sample. It arrived. I am happy with it but not sure what I am going to do yet .but thankyou.”

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Posted 3 years ago

“I've used Factory Direct Flooring before and was extremely satisfied with the product, the price and very efficient delivery service so it was easy to return to them this time. Same efficient service and great product.”

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Posted 3 years ago

“Not to the fitting standards of many other types used. Time consuming when fitting some go together ok some don’t .”

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Posted 3 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,681 reviews