Explorer Travel Insurance Reviews

Name: Explorer Travel Insurance
Rating: 4.59

4.6 Rating 5,847 Reviews

94 %

of reviewers recommend Explorer Travel Insurance

Company Reviews

Metrics

4.6

Based on 5,847 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good response and very helpful”

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Posted 5 years ago

“Easy to arrange and good rates.”

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Posted 5 years ago

“I'm a repeat customer (4 or 5 purchases) so I find this product suits us well. I've not had occasion to make a claim so can't comment on that side. Satisfied customer”

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Posted 5 years ago

“Good for purchasing but cannot say more until after any possible claim”

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Posted 5 years ago

“EASY TO UNDERSTAND AND FILL IN COMPETITIVE PRICES ESPECIAL OVER 65 WITH HEALTH PROBLEMS.”

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Posted 5 years ago

“Thankfully, did not need to use the service as there was no emergencies, otherwise, seems a good service.”

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Posted 5 years ago

“I found the online forms easy to follow and the documents arrived very quickly”

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Posted 5 years ago

“I have bought policies on several occasions, always online. Because my wife and I have very minor medical conditions, I always declare them. The process is very simple. Prices are competitive. However, as with any Insurance Company the proof of the pudding is their response when a claim is made. Thank goodness I have never been unfortunate enough to have to make a claim, so I am unable to make any comment on how good (or otherwise) this company might be.”

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Posted 5 years ago

“Although it takes a long time to complete the pre-existing medical conditions, they at least cover everything.”

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Posted 5 years ago

“Seems to give us adequate cover at a reasonable cost”

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Posted 5 years ago

“Policies are clear and prices good. Fortunately, I have not needed to make a claim so cannot say how they perform in this area.”

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Posted 5 years ago

“good prices good service no complaints but as never had to use them it is difficult to say”

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Posted 5 years ago

“My expeience in renewing our travel insurance was good: the process was quick and the person top whom I spoke was friendly and helpful. A check suggested that the price was very reasonable. Since I have not yet had to claim on the insurance (and I hope that this happy state continues), I cannot speak on how good the actual insurance is.”

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Posted 5 years ago

“Easy to arrange cover on line. Documents arrived promptly by e-mail. Fair cost. Have had cover several times with Explorer but have never needed to make a claim so cannot comment on their claims handling.”

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Posted 5 years ago

“This is 4th year with Explorer, easy to set up and friendly staff, just a bit disappointed as I've paid the fee but STILL not received the paper work, yes I've finally got the policy by e-mail but I'm going on holiday 22 Dec and need the paper work”

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Posted 5 years ago

“Not sure if the stars are working - I tried to give four. I would have given Explorer five 5 except for one thing ..... they usually remind us when renewal is due. This is particularly important when, like us, you buy annual multitrip. This time they did not remind us which produced 2 negative results.. ... 1. We were unaware and actually travelled without insurance! 2. When we realised and re-bought our usual policy, the price had close to doubled. Previous increases had not been so steep so I assume this was because there was a time lapse rather than rolling on therefore keeping any loyalty/no claims bonus. I am unable to comment on other aspects of Explorer's service as we have never made a claim.”

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Posted 5 years ago

“Setting up the policy was easy. I have no experience of making a claim so cannot comment on this aspect.”

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Posted 5 years ago

“Easy site to negotiate. The policy purchased is exactly what we needed at a very good price.”

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Posted 5 years ago

“Easy to arrange and very competitive.”

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Posted 5 years ago

“First time I have used Explorer. Compared to other online options I found their site easy to navigate and the policy documents very clear and concise. Also the quote was very competitive and allowed excess waiver at additional cost.”

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Posted 5 years ago

Explorer Travel Insurance is rated 4.6 based on 5,847 reviews