Explorer Travel Insurance Reviews

Name: Explorer Travel Insurance
Rating: 4.59

4.6 Rating 5,883 Reviews

94 %

of reviewers recommend Explorer Travel Insurance

Company Reviews

Metrics

4.6

Based on 5,883 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to arrange cover on line. Documents arrived promptly by e-mail. Fair cost. Have had cover several times with Explorer but have never needed to make a claim so cannot comment on their claims handling.”

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Posted 5 years ago

“This is 4th year with Explorer, easy to set up and friendly staff, just a bit disappointed as I've paid the fee but STILL not received the paper work, yes I've finally got the policy by e-mail but I'm going on holiday 22 Dec and need the paper work”

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Posted 5 years ago

“Not sure if the stars are working - I tried to give four. I would have given Explorer five 5 except for one thing ..... they usually remind us when renewal is due. This is particularly important when, like us, you buy annual multitrip. This time they did not remind us which produced 2 negative results.. ... 1. We were unaware and actually travelled without insurance! 2. When we realised and re-bought our usual policy, the price had close to doubled. Previous increases had not been so steep so I assume this was because there was a time lapse rather than rolling on therefore keeping any loyalty/no claims bonus. I am unable to comment on other aspects of Explorer's service as we have never made a claim.”

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Posted 5 years ago

“Setting up the policy was easy. I have no experience of making a claim so cannot comment on this aspect.”

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Posted 5 years ago

“Easy site to negotiate. The policy purchased is exactly what we needed at a very good price.”

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Posted 5 years ago

“Easy to arrange and very competitive.”

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Posted 5 years ago

“First time I have used Explorer. Compared to other online options I found their site easy to navigate and the policy documents very clear and concise. Also the quote was very competitive and allowed excess waiver at additional cost.”

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Posted 5 years ago

“HAPPY WITH THIS INSURANCE”

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Posted 5 years ago

“Straightforward to set up on line and reasonable premiums”

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Posted 5 years ago

“I have used Explorer Travel Insurance for a number of years because they offer compettitive quotes. I cannot comment on how they handle claims as I have been lucky enough to not need to. A good online service when purchasing insurance. Look out for occasional 5% and 10% offers.”

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Posted 5 years ago

“Very good service and helpful staff. The web very clear and since very good value. "Hope if I have to use it everything is as good as they staff"”

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Posted 5 years ago

“The Explorer quote process was relatively straightforward & fairly quick to complete, including the medical conditions section. Explorer was marginally cheaper than equivalent policies with other travel insurers specialising in medical condition cover. However, all such cover is expensive, particularly where medical conditions are relatively minor and not travel, nor activity, limiting.”

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Posted 5 years ago

“I always find entering medical details a pain but this seems to be an industry standard process so that is not really Explorer's fault. After that easy enough, competitive price for the cover and region, understandable documentation and clear policy feature comparison information.”

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Posted 5 years ago

“Haven't had to claim, but policy is clear and good value, especially for older clients who don't need sports cover.”

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Posted 5 years ago

“Staff very good and polite The insurance covered my needs I will be back”

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Posted 5 years ago

“Good service dealt with my questions and gave me a good rate for my holiday”

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Posted 5 years ago

“Insurance easy to do and price very good.”

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Posted 5 years ago

“Whilst not the most competitive, we had used Explorer for the previous years travel insurance and due to the death of my wife,s mother we had to cancel a planned holiday. Explorer handled the situation efficiently and we were able to rebook our holiday later in the year. So we thought it reasonable to use Explorer for next years travelling. I thought some of the Health Condition questions were a little to ambiguous/limiting with regards to planned future treatment.”

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Posted 5 years ago

“Always helpful and clear when I call for advice and inexpensive cover for traveling with known medical conditions. Happily I've never had to experience the claims process!”

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Posted 5 years ago

“xxxxxxxxxx”

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Posted 5 years ago

Explorer Travel Insurance is rated 4.6 based on 5,883 reviews