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Explorer Travel Insurance Reviews

4.6 Rating 5,915 Reviews
94 %
of reviewers recommend Explorer Travel Insurance
4.6
Based on 5,915 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
Documents Delivered On-time
Greater than 94%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Cancellations & Refunds
Cancellation Process
Very Easy
Read Explorer Travel Insurance Reviews
Anonymous
Anonymous  // 01/01/2019
I have bought policies on several occasions, always online. Because my wife and I have very minor medical conditions, I always declare them. The process is very simple. Prices are competitive. However, as with any Insurance Company the proof of the pudding is their response when a claim is made. Thank goodness I have never been unfortunate enough to have to make a claim, so I am unable to make any comment on how good (or otherwise) this company might be.
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Posted 5 years ago
Although it takes a long time to complete the pre-existing medical conditions, they at least cover everything.
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Posted 5 years ago
Seems to give us adequate cover at a reasonable cost
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Posted 5 years ago
Policies are clear and prices good. Fortunately, I have not needed to make a claim so cannot say how they perform in this area.
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Posted 5 years ago
good prices good service no complaints but as never had to use them it is difficult to say
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Posted 5 years ago
My expeience in renewing our travel insurance was good: the process was quick and the person top whom I spoke was friendly and helpful. A check suggested that the price was very reasonable. Since I have not yet had to claim on the insurance (and I hope that this happy state continues), I cannot speak on how good the actual insurance is.
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Posted 5 years ago
Easy to arrange cover on line. Documents arrived promptly by e-mail. Fair cost. Have had cover several times with Explorer but have never needed to make a claim so cannot comment on their claims handling.
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Posted 5 years ago
This is 4th year with Explorer, easy to set up and friendly staff, just a bit disappointed as I've paid the fee but STILL not received the paper work, yes I've finally got the policy by e-mail but I'm going on holiday 22 Dec and need the paper work
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Posted 5 years ago
Not sure if the stars are working - I tried to give four. I would have given Explorer five 5 except for one thing ..... they usually remind us when renewal is due. This is particularly important when, like us, you buy annual multitrip. This time they did not remind us which produced 2 negative results.. ... 1. We were unaware and actually travelled without insurance! 2. When we realised and re-bought our usual policy, the price had close to doubled. Previous increases had not been so steep so I assume this was because there was a time lapse rather than rolling on therefore keeping any loyalty/no claims bonus. I am unable to comment on other aspects of Explorer's service as we have never made a claim.
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Posted 5 years ago
Setting up the policy was easy. I have no experience of making a claim so cannot comment on this aspect.
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Posted 5 years ago
Easy site to negotiate. The policy purchased is exactly what we needed at a very good price.
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Posted 5 years ago
Easy to arrange and very competitive.
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Posted 5 years ago
First time I have used Explorer. Compared to other online options I found their site easy to navigate and the policy documents very clear and concise. Also the quote was very competitive and allowed excess waiver at additional cost.
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Posted 5 years ago
HAPPY WITH THIS INSURANCE
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Posted 5 years ago
Straightforward to set up on line and reasonable premiums
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Posted 5 years ago
I have used Explorer Travel Insurance for a number of years because they offer compettitive quotes. I cannot comment on how they handle claims as I have been lucky enough to not need to. A good online service when purchasing insurance. Look out for occasional 5% and 10% offers.
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Posted 5 years ago
Very good service and helpful staff. The web very clear and since very good value. "Hope if I have to use it everything is as good as they staff"
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Posted 5 years ago
The Explorer quote process was relatively straightforward & fairly quick to complete, including the medical conditions section. Explorer was marginally cheaper than equivalent policies with other travel insurers specialising in medical condition cover. However, all such cover is expensive, particularly where medical conditions are relatively minor and not travel, nor activity, limiting.
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Posted 5 years ago
I always find entering medical details a pain but this seems to be an industry standard process so that is not really Explorer's fault. After that easy enough, competitive price for the cover and region, understandable documentation and clear policy feature comparison information.
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Posted 5 years ago
Haven't had to claim, but policy is clear and good value, especially for older clients who don't need sports cover.
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Posted 5 years ago
Explorer Travel Insurance is rated 4.6 based on 5,915 reviews