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Explorer Travel Insurance Reviews

4.6 Rating 5,427 Reviews

94 %

of reviewers recommend Explorer Travel Insurance

Company Reviews

4.6

Based on 5,427 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delayed baggage over 24hours , unfortunately being in rural Zimbabwe the local market didn’t take cards so everything I had to buy was cash! Also had to pay $30 for taxi to pick up the luggage from the airport the next day and bring it back to the hotel! Claim rejected without receipts and taxi fare rejected with a receipt. My friends insurance paid her £50! At least it was something ! I need to start reading the fine print in tiny letters as insurance wasn’t what it used to be !!”

Posted 2 months ago

“I don't need 7+ emails for travel insurance. I need 1 with policy details and relevant contact info. Stop spamming your customers with useless emails”

Posted 7 months ago

“We had purchased motorhome broken into and multiple items stolen. This insurance company have been very unhelpful and, obviously, nothing is covered. Won't be using again.”

Posted 9 months ago

“Glad had this insurance for single trip only cause 'small print' excludes a lot. My claim for baggage lost was declined as insurance doesn't cover returning flight 🙃 god knows why would they make such unique rules. Will not recommend to anyone!”

Posted 9 months ago

“Our flight was cancelled for 24 hours and I have tried to make a claim but your claim system is so complicated to use so I have given up trying to make a claim. I will never use your company again or recommend it to anyone.”

Posted 11 months ago

“Email spam asking to review so here you go”

Posted 11 months ago

“The usual insurance company policy of trying to get out of paying their claims or at least finding every little exclusion possible”

Posted 1 year ago

“I tried to make a claim but no-one responded or supported me to.”

Posted 1 year ago

“I had to be kept in Hospital for 3 nights and I had to pay a Thai Bill off over £1400 by credit card as the Bangkok Hospital said that Explorer was not on their accredit list. So I had to pay by credit card. I collected all the paper work from the hospital to claim it back. That was now over a month I have sent in my claim form and all relevant paper work by email , I have only a reply saying thank you for your claim , yesterday I sent an email asking for an update but as from today no reply yet . I hope this will get some action”

Posted 1 year ago

“I get endless nonsense emails about absolutely nothing from this insurer. Then I need to make a small claim for being delayed for over 32hrs, it takes weeks to hear from them with no confirmation of recipes of my claim, no case number to track so you no it’s being looked at. And then out of the blue they email you cause they’ve found some clause not to pay due to the reason the airline was delayed. Do not use this insurer - what’s the point if they aren’t there to help you when things go bad - may as well have not had insurance and would have at least saved £50”

Posted 1 year ago

“The insurance seems okay but customer service awful as you have t answered my query or the reminder about my query”

Posted 1 year ago

“Needed to make small claim but batted off to a third party claim company who did not respond to my emails. Eventually spoke to someone at your office who immediately batted me off again to claims company who are apparently too busy to answer the phone. I had one simple question but cannot find anyone who can answer it or pick up the phone!!”

Posted 1 year ago

“We have tried to make a claim, after an accident, through the online platform and have not received any confirmation that the claim has been received or heard back from anybody. We submitted the claim on 25th August 2022.”

Posted 1 year ago

“I’ve made a claim for a broken iPad screen 4 weeks ago and I still haven’t received any reply back. Not worth taking out with this company as you will be waiting like I am if you need to claim. I paid extra for Gadget insurance, to which I then find out if through a different company. These have just completely ignored me since.”

Posted 1 year ago

“Website link to make a claim doesn’t work. Emailed them questions regarding my claim and no response.”

Posted 1 year ago

“We got covid and have had to claim for our holiday, we can’t get hold of anyone, sent our claim 2 weeks ago and have heard nothing back. When buying it they were very helpful on the phone. If they could be as helpful with the claim I would appreciate it”

Posted 2 years ago

“This is very disappointing - I can't get through to any phone number or get any email response to make a claim.”

Posted 4 years ago

“Had to cancel my flight home to UK due to advice re dry cough and over75 with compromised immunity system. Tried email, retuned.tried phoning,keeps ringing. Feel,disappointed and frustrated. Why not try to help,us? We have paid for just that! 1”

Posted 4 years ago

“Saying not going to insure COVID-19 cancellations. farce of a company. Will fight this all the way.”

Posted 4 years ago

“Terrible company. No support during times like this. Maybe I should have read the cover in more detail but when presented so highly with 4 Stars and Platinum Cover never expected it not to cover when the FCO Advice change. Bunch of Con Artists. Most unhelpful Insurance Company going. Will take my business elsewhere and suggest everyone else does!”

Posted 4 years ago

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Explorer Travel Insurance is rated 4.6 based on 5,427 reviews