Explorer Travel Insurance Reviews

Name: Explorer Travel Insurance
Rating: 4.58

4.6 Rating 5,402 Reviews

94 %

of reviewers recommend Explorer Travel Insurance

Company Reviews

Metrics

4.6

Based on 5,402 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Saying not going to insure COVID-19 cancellations. farce of a company. Will fight this all the way.”

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Posted 4 years ago

“This is very disappointing - I can't get through to any phone number or get any email response to make a claim.”

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Posted 4 years ago

“Everything , how can you make an enquiry if NO ONE answers the phone for 39 minutes . Come on get more staff or dont take the money .”

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Posted 4 years ago

“You are a disgrace to client satisfaction. I have tried every hour to get through .always engaged. I even tried one second after your opening time to hear that the line was engaged .That must be a lie , you cannot get an engaged line one second after the opening of your phone line .Even after hanging on for 20minutes you still don't answer the phone. I will never use you again .DGSutcliffe”

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Posted 4 years ago

“Had to cancel my flight home to UK due to advice re dry cough and over75 with compromised immunity system. Tried email, retuned.tried phoning,keeps ringing. Feel,disappointed and frustrated. Why not try to help,us? We have paid for just that! 1”

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Posted 4 years ago

“Terrible company. No support during times like this. Maybe I should have read the cover in more detail but when presented so highly with 4 Stars and Platinum Cover never expected it not to cover when the FCO Advice change. Bunch of Con Artists. Most unhelpful Insurance Company going. Will take my business elsewhere and suggest everyone else does!”

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Posted 4 years ago

“On the phone this morning to Explorer Travel Insurance waiting for 20mns when I got cut off.I phoned at exactly 20 seconds to 9am and there was no answer just kept ringing .”

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Posted 4 years ago

“I am unable to travel due to NO fault of my own (New Zealand quarantining visitors) but they are refusing to cover this. Raging.”

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Posted 4 years ago

“You can never really know how good a service is until you have to depend on it. This company looked good, probably is but due to the coronavirus MAYBE inundated with calls. MY situation ? ... My BA flight was cancelled and so I was within the 14 day cooling off period for Explorer Travel Ins. I emailed them to cancel and refund and confirm email me back, as I spent over 25 mins listening to the phone ring and the words "Im sorry, all lines are busy at the moment" 14th March 2020 Im ringing again and so far its 19 mins 25 secs and still no answer. 20 mins now and the phone just hung up on me. like I said ... YOU DON'T KNOW HOW GOOD A COMPANY IS UNTIL YOU HAVE TO DEPEND ON IT. Still trying to contact them or get a reply... anything... something.”

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Posted 4 years ago

“Avoid - basically ignored when we needed them in the middle of the night - sent me an email asking questions that were already answered when the policy was taken out!! Instead of helping us as we didn't know which hospital we were authorised to go to. Finally sorted it myself at 2am in the morning with a very sick parent. The following day I emailed them (again) asking where we else we could go as the treatment was less than satisfactory very basic & still feeling unwell. Nothing. No reply. Ignored. Thankfully parent became better after a visit to a good chemist & a call back home to her own GP. Dread to think what would've happened if things got worse & luckily towards end of holiday. Do not use I will avoid this company from now on & warn others too.”

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Posted 7 years ago

“We got covid and have had to claim for our holiday, we can’t get hold of anyone, sent our claim 2 weeks ago and have heard nothing back. When buying it they were very helpful on the phone. If they could be as helpful with the claim I would appreciate it”

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Posted 2 years ago

“FCO travel advice has changed due to COVID 19 and countries are quarantining new arrivals. Be responsible and pay up for those affected.”

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Posted 4 years ago

“I understand that COVID 19 has caught everyone by surprise but when we cannot travel due to FCO government advice I expect my travel insurance to cover for the disruption. When needed Explorer Travel Insurance were found wanting, I wonder what else they wouldn't cover when push comes to shove. It's a disgrace to the whole insurance industry.”

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Posted 4 years ago

“Do not touch this company with a bargepole, I paid out $200 to see the ships doctor for a rash, Which turned out to be eczema.. I made 4 phone calls numerous emails all ignored.. I finely received a cheque last week for the measly sum of £1.21.. AVOID this company at all costs. They do not like paying out & will ignore your calls & emails.. There Charlatans..”

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Posted 6 years ago

“i made a mistake filling in online then after we had traveled was told we were not covered for theholiday i asked for some of the premium back but was told no paid 52.17 but was not covered at all will never use this cowboy outfit again be warned”

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Posted 6 years ago

“Booked a cruise in August 2017, my family did not receive our luggage at the destination airport and was left without anything for 5 days. Which as you can imagine was a nightmare on a cruise. We came home and put a claim in as according to the platinum cover which we paid for. I was told today that we should have claimed of the airline. This information was given 4 months later. Why sell a policy to be insured for such things to be told this, but apparently its all in the wording. Actually it was my cases that were lost/delayed, not a delayed flight as in section B8 in which the company is claiming. It is safe to say i have an appointment for legal advice tomorrow. I WOULD SUGGEST NO ONE USES THIS COMPANY.”

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Posted 6 years ago

“Would not pay on a technicality! went through medical records and would not pay because on of the party suffered with piles and did not declare. Avoid Avoid”

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Posted 6 years ago

“My friend aged76 years is lying in a Portugese hospital with ship fracture for the past ten days , explorer insurance have done absolutely nothing to help , in a clause re medical treatment it says they offer an alternative if the facility is inadequate, how inadequate is 10 days , 2 bed sores and still they refuse to offer an alternative”

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Posted 6 years ago

“Easy to see exactly what my cover is, and competitively priced against similar cover.”

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Posted 11 months ago

“The website was very easy to use and the price of the annual insurance was good. Useful information sent by email regularly.”

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Posted 11 months ago

Explorer Travel Insurance is rated 4.6 based on 5,402 reviews