Explorer Travel Insurance Reviews

Name: Explorer Travel Insurance
Rating: 4.59

4.6 Rating 5,915 Reviews

94 %

of reviewers recommend Explorer Travel Insurance

Company Reviews

Metrics

4.6

Based on 5,915 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Staff very good and polite The insurance covered my needs I will be back”

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Posted 5 years ago

“Good service dealt with my questions and gave me a good rate for my holiday”

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Posted 5 years ago

“Insurance easy to do and price very good.”

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Posted 5 years ago

“Whilst not the most competitive, we had used Explorer for the previous years travel insurance and due to the death of my wife,s mother we had to cancel a planned holiday. Explorer handled the situation efficiently and we were able to rebook our holiday later in the year. So we thought it reasonable to use Explorer for next years travelling. I thought some of the Health Condition questions were a little to ambiguous/limiting with regards to planned future treatment.”

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Posted 5 years ago

“Always helpful and clear when I call for advice and inexpensive cover for traveling with known medical conditions. Happily I've never had to experience the claims process!”

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Posted 5 years ago

“xxxxxxxxxx”

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Posted 5 years ago

“Cruise insurance needs to be made more clearer other than that I am good with the policy best price when checking all other companies I would recommend explorer travel insurance”

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Posted 5 years ago

“I have no experience of making a claim but all the paperwork was very executive”

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Posted 5 years ago

“I got what I was looking for”

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Posted 5 years ago

“thankfully we’ve never had to claim on this insurance...we have bought from Explorer for the few years, we go to visit our family in Australia on a regular basis, we’d prefer to purchase a annual policy, however we are always away for more than 30 days plus my husband who has pre exsisting medical condition they die not seem to have a policy to suit those requirement. The single trip is more expensive, however Explorer are very competitive. Easy to purchase & the representive helpful on the phone . Let’s hope if we do ever need to claim we are happy with their response!”

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Posted 5 years ago

“Very competitive prices with adequate cover for all eventualities. Instant cover and very easy to navigate the questions.”

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Posted 5 years ago

“Easy to buy and good value. Luckily didn't have to make a claim so can't comment further.”

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Posted 5 years ago

“Good web site and easy to follow. especially if you have health issues.”

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Posted 5 years ago

“My husband done this on line for me. No problems at all”

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Posted 5 years ago

“Had used them previously and had a problem with an existing medical condition which required me to see a consultant prior to my cruise. Few phone calls to explorer and problem quickly dealt with at no extra cost. Have used them again this year.”

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Posted 5 years ago

“Was the most reasonable price”

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Posted 5 years ago

“We have used Explorer for many years now & fortunately not needed to make a claim so we can't say how a claim would be dealt with but I did make a mistake in my date this year but that was easily rectified with no charge”

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Posted 5 years ago

“Setting up the policy was good. I have no experience of claiming or problems arising”

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Posted 5 years ago

“HELPFUL AND STRAIGHTFORWARD, AS THEY SHOULD BE. THE PROOF OF THE PUDDING WOULD COME IF I NEEDED TO CLAIM!”

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Posted 5 years ago

“This is the second year running I have purchased your holiday insurance. This years does not take effect until 9th. December. Hopefully it is only for peace of mind and I don't have to make a claim. At present I have never had to make any type of claim. Explorer is a very competitive price and long may it remain so. The only downside is you sent me an e-mail offering a 5 percent discount...well I am still waiting!! ...I might add that offering a dicount for such a competitive price is like throwing money away, It is in my opinion not really necessary, but if you want to do this then stick to your word and give it. It is difficult to award all 5 stars because as I have never claimed, I am unlikely to know how good you are. At presesnt everything is going well, competitive prices and phone manner is good.I hope you continue to show a high standard of customer service.”

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Posted 5 years ago

Explorer Travel Insurance is rated 4.6 based on 5,915 reviews