Explorer Travel Insurance Reviews

Name: Explorer Travel Insurance
Rating: 4.59

4.6 Rating 5,883 Reviews

94 %

of reviewers recommend Explorer Travel Insurance

Company Reviews

Metrics

4.6

Based on 5,883 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We were forced to cancel our holiday 5 days before our policy expired. We were immediately paid in full. I have subsequently renewed several times and my only complaint is Ian is a pain in the but with the amount of emails he sends, so have unsubscribed”

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Posted 2 years ago

“Good service. Good price.Good site easy to use.All in all very good.”

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Posted 2 years ago

“The strange thing about insurance is that you need to use it to understand if it good or not, and yet having to use it to any degree is normally not what one wants. As yet we have not needed to use The Explorer Travel Insurance - close but not quite worth the hassle we expect. We needed to cut short our recent trip to Madeira, and come home nine days early. We had both become ill with an issue never previously experienced. We were using our Apartment in the Pestana Grand and so were self-sufficient and did not need to come into close contact with anyone else. We booked a return trip with Eazyjet. This cost us just under £200. The unused remaining one week in our Timeshare Type apartment was able to be credited for future use. We have now been home for just 0ne week and have not been well at all. We believe we have both been subject to Covid (something we had avoided previously). This has been a very unpleasant experience, however, one which we have been happier to experience in the comfort and privacy of our own home, rather than in a clinic/hospital In Funchal. Probably a win-win situation all-round for us and for Explorer Travel Insurance. All we need now is a box of chocolates to cheer us up, but we suspect that does not come into the Explorer Travel Terms and Conditions. Hopefully, we shall have many future trips abroad without needing to call upon Explorer Travel Insurance. Alan and Pat Hall”

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Posted 2 years ago

“used them before. good service”

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Posted 2 years ago

“Covers everything I need for my trip, easy to purchase.”

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Posted 2 years ago

“A good travel insurance”

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Posted 2 years ago

“A bit confused over "pre existing " conditions,if you have been on prescribed medication for 10 years plus to prevent things and you had a non recurring problem 10 years ago,how does it fit in??”

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Posted 2 years ago

“The product seems fine and easy to buy. What is less good is the constant spam emails after. The "stop emails' message implies ETI will never email again, so I didn't choose that in case they need to update me ref my specific policy. When I emailed about it... no reply”

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Posted 2 years ago

“simple forms to fill in good feedback via email cheapest by far would recommend”

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Posted 2 years ago

“I have only recently purchased the Policy and had no reason to implement it. The Service I have received so far is friendly, helpful and pleasant.”

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Posted 2 years ago

“Very helpful when I phoned and sorted me a good insurance”

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Posted 2 years ago

“You have my correct email address but you have failed on twice to send me the paperwork.”

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Posted 2 years ago

“haven't used you before ,but will do again”

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Posted 2 years ago

“Well I didn't have to use it so expensive addition that wasn't used but as not been away for a long time was peace of mind.”

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Posted 2 years ago

“Easy to use website and a reasonably priced insurance”

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Posted 2 years ago

“This is difficult as the review would only really be possible if the policy was activated and needed as a result of an adverse event. On the surface this seems to cover the necessary adverse events that I may encounter during travelling in a foreign country.”

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Posted 2 years ago

“Found it easy to book online. Luckily didn't need to put a claim in”

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Posted 2 years ago

“Found it easy to fill in application forms this is second policy I brought this year and thankfully did not need to claim so not sure what any follow on services would be like .hope not to find out.”

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Posted 2 years ago

“good price,no trouble taken it out”

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Posted 2 years ago

“I will let you have a review as and when I get back from my trip all in one piece.!! So far all is well Kind regards Richard Steedman”

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Posted 2 years ago

Explorer Travel Insurance is rated 4.6 based on 5,883 reviews