Explorer Travel Insurance Reviews

Name: Explorer Travel Insurance
Rating: 4.59

4.6 Rating 5,883 Reviews

94 %

of reviewers recommend Explorer Travel Insurance

Company Reviews

Metrics

4.6

Based on 5,883 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Reasonable price, good cover & website easy to use”

Helpful Report

Posted 3 years ago

“Purchasing Travel insurance through Explorer Travel was very straightforward and follow up communications very good”

Helpful Report

Posted 3 years ago

“So far pleased with my purchase, But Hopefully will not get to know how good”

Helpful Report

Posted 3 years ago

“Premium costs are fair, good customer service. Only until a claim is made could I comment more”

Helpful Report

Posted 3 years ago

“no problem at all good service have used explorer travel insurance before with no hassle.”

Helpful Report

Posted 3 years ago

“Our travel insurance quote was dealt with efficiently. Would recommend Explorer to my friends”

Helpful Report

Posted 3 years ago

“As I haven't had to use it yet, and as insurance is for future happenings, I cannot really review what has not yet occurred.”

Helpful Report

Posted 5 years ago

“Sales dept very helpful and efficient”

Helpful Report

Posted 5 years ago

“Always very help I have been using you for a few years now and the insurance is very reasonable”

Helpful Report

Posted 5 years ago

“Easy to use website, and insurance at a reasonable price for a good range of cover including existing health issues.”

Helpful Report

Posted 5 years ago

“Efficient service in provision of our policy”

Helpful Report

Posted 5 years ago

“I had two phone conversations with the first adviser, & was disappointed with the outcome. She spoke very rapidly and did not reference any ‘previous customer’ benefit. I was tempted to get cover from another provider but felt the Explorer insurance was comprehensive & didn’t relish going through the whole procedure again with a new insurer. I made a third phone call to clarify some info & spoke with a different adviser- this was a much better experience - she took her time, acknowledged l was a previous customer & she ‘saved the day’ as far as I was concerned & I renewed the insurance, but the first adviser nearly lost our custom - perhaps some training would help.”

Helpful Report

Posted 5 years ago

“I do not know what to say as it is all done online but the quote and Terms were acceptable so I went for it!!”

Helpful Report

Posted 5 years ago

“I have been using explorer insurance for more than ten years now and have been very pleased with both the service and the premium. As a cancer survivor it is nice to know I can still find affordable insurance. In fact my condition is now noted but no extra premium is added! The only reason I haven’t given five stars is that I, fortunately, have never needed to claim!”

Helpful Report

Posted 5 years ago

“very happy with the service and prompt reply to r request for holiday cover ,,”

Helpful Report

Posted 5 years ago

“prices good”

Helpful Report

Posted 5 years ago

“Easy, clear to understand policy and competitive. User friendly website”

Helpful Report

Posted 5 years ago

“Had occasion to use the claims system for a cancelation after my parent died. There are obvious security checks but all worked well. I have been using Explorer for 6 years and numerous visits to Australia and USA.”

Helpful Report

Posted 5 years ago

“Very helpful member of staff who helped me renew my annual travel insurance.”

Helpful Report

Posted 5 years ago

“I have used Explorer for several years now with no problems. Fortunately I have not claimed from them. I have recommended them to my friends as prices are so good especially for over 60s/70s. Would have been 5 stars if I had experienced claim. Hope I never have to.”

Helpful Report

Posted 5 years ago

Explorer Travel Insurance is rated 4.6 based on 5,883 reviews