Explorer Travel Insurance Reviews

Name: Explorer Travel Insurance
Rating: 4.59

4.6 Rating 5,915 Reviews

94 %

of reviewers recommend Explorer Travel Insurance

Company Reviews

Metrics

4.6

Based on 5,915 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

Anonymous

Anonymous // 01/01/2019

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“Easy to check/order and helpful over medical queries”

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Posted 5 years ago

“I have used explorer for a few years and found them very good.”

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Posted 5 years ago

“Online site is easy to navigate including any medical questions. Price is competitive for my situation. Used the company for the last few years but have so for not had to make a claim. I cannot therefore comment on the claim side of the business which is why I only give 4 stars.”

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Posted 5 years ago

“Fortunately I have never had reason to claim on my previous travel insurances taken with you covering my cruises. However this time my daughter suggested ringing you (I normally apply online) to confirm as she couldn't see any mention of cruise cover apart from cruise extra which stating EXTRA I thought it would cover cabin confinement, loss of trips previously paid for etc. I was told by your admin clerk that from Feb 2019 it was another £100 extra to cover cruise holidays which I had no choice but to pay otherwise my insurance would have been null and void. I just feel that you should have made this clear on your website as other insurers do! I also wonder if I did receive the 10% discount as advertised at the time I insured as there was no evidence of this!”

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Posted 5 years ago

“Good cover for a reasonable price; always use this company as it seems more dependable”

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Posted 5 years ago

“I have used Explorer for years and would not consider using any other insurer.”

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Posted 5 years ago

“Very easy to pick for your needs !”

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Posted 5 years ago

“What a pleasure! I originally got a quote on line and decided to call. Only because the lady I spoke to knew her job and really seemed to care about her customer did she inform me that i didnt have to pay for cover before my Travel date because i would be covered from the date i purchased the insurance....who knew!.....its always great when your told you can save money especially on insurance. Thank you explorer ....your my favourite.”

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Posted 5 years ago

“I was very pleased with the help explanation when I phoned up and advise”

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Posted 5 years ago

“The insurance covers all my needs and was easy to obtain with the service I received.”

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Posted 5 years ago

“Explorer Travel Insurance is very good as it covers most of the medical conditions. Have checked other Travel insurance companies but we always come back to Explorer Travel Insurance”

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Posted 5 years ago

“Excellent very competitive good for people with medical issues if you have to phone with any query very helpful”

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Posted 5 years ago

“sound but getting too expensive.”

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Posted 5 years ago

“I've used Explorer Travel Insurance since 2012 when I started cruise holidays. It's normally simple to book it on-line, and I usually go for Annual Multitrip for husband and wife. So far, we've never had to make a claim, but you seem to offer good value for money for the cover provided. However, this year I wanted to book cover for three grandchildren who are coming with us for one week and this proved a little complicated as they are all under eighteen. I couldn't take out a policy for a single trip for them and had to put them on our annual policy. I couldn't even book us as a family and had to book everyone as individual travellers, which seemed a bit odd to me. Still given you 5 stars though.”

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Posted 5 years ago

“As an older traveller it isnt easy to find a trustworthy travel insurance company that doesnt ask for a medical. The people at Explorer ask pertinent questions and based on that information give a quote. We have renewed our policy twice and continue to be satisfied.”

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Posted 5 years ago

“Easy to navigate website. Used explorer last year and had no problems. Will use again.”

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Posted 5 years ago

“Very good website, very easy to get a quote. Good value for money.”

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Posted 5 years ago

“Very easy to arrange at a competative rates”

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Posted 5 years ago

“Very Sorry, I always try and be positive but in my view your "Policy Wording Document" was 32 pages of "What Is Covered" followed by "What Is Not Covered" which tried in every way of wording to "Off Set" what was covered. Let me give you an instance:- Page 22 Section B9 "What Is Not Covered", Point 2C:- Breakdown of any vehicle owned by you which has not been serviced properly AND maintained in accordance with MANUFACTURERS INSTRUCTIONS. My own vehicle is 7 years old has done only 9,000 miles, serviced regularly & M.O.T, by my local garage who I have used for over 20 years, surely, a vehicle which has been serviced on a regular basis should be sufficient from an insurance claim point of view. I don't know how many people work in your office, but it would be interesting to know how many drivers could say they are sure that their vehicle has been serviced in accordance with the Manufacturers Instructions, and "Prey Inform Me" but how would this be checked out if a claim was made, I don't know of any Manufacturers Appointed Dealers who specifically indicates on their "Paper Work" that "This work has been carried out in accordance with the Manufacturers Instructions". My point is:- "Serviced Regularly" would be far more "Customer Friendly" that "Manufacturers Instructions", perhaps my rating of "Very Poor" will offer "Food For Thought". Kindest Regards, R. Vaughan.”

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Posted 5 years ago

“Found your travel insurance competitive price wise and easy to fill in form. Thank you”

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Posted 5 years ago

Explorer Travel Insurance is rated 4.6 based on 5,915 reviews