Explorer Travel Insurance Reviews

Name: Explorer Travel Insurance
Rating: 4.59

4.6 Rating 5,996 Reviews

94 %

of reviewers recommend Explorer Travel Insurance

Company Reviews

Metrics

Info

4.6

Based on 5,996 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Explorer Travel Insurance:

Explorer Travel Insurance has been trading since 2011 and specialises in great value Single Trip, Annual Multi Trip, Winter Sports, Cruise and Backpacker travel insurance.

Buy direct and choose from up to 5 levels of cover with the added peace of mind that all policies are underwritten by Allianz (the world's largest insurer) and include gadget and cruise cover as standard.

We are based in Westcliff on Sea, Essex and are very proud of the excellent levels of service we provide to our customers both online and by our friendly and professional sales advisors. We don't have a maximum age limit for single trip policies and can offer cover for customers with, or without, pre-existing medical conditions.

Visit Website

Phone:

0345 373 0253

Email:

enquiries@explorerinsurance.co.uk

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You are a disgrace to client satisfaction. I have tried every hour to get through .always engaged. I even tried one second after your opening time to hear that the line was engaged .That must be a lie , you cannot get an engaged line one second after the opening of your phone line .Even after hanging on for 20minutes you still don't answer the phone. I will never use you again .DGSutcliffe”

Helpful Report

Posted 6 years ago

“I am unable to travel due to NO fault of my own (New Zealand quarantining visitors) but they are refusing to cover this. Raging.”

Helpful Report

Posted 6 years ago

“You can never really know how good a service is until you have to depend on it. This company looked good, probably is but due to the coronavirus MAYBE inundated with calls. MY situation ? ... My BA flight was cancelled and so I was within the 14 day cooling off period for Explorer Travel Ins. I emailed them to cancel and refund and confirm email me back, as I spent over 25 mins listening to the phone ring and the words "Im sorry, all lines are busy at the moment" 14th March 2020 Im ringing again and so far its 19 mins 25 secs and still no answer. 20 mins now and the phone just hung up on me. like I said ... YOU DON'T KNOW HOW GOOD A COMPANY IS UNTIL YOU HAVE TO DEPEND ON IT. Still trying to contact them or get a reply... anything... something.”

Helpful Report

Posted 6 years ago

“easy site to use even for an old codger like me. Impressed”

Helpful Report

Posted 6 years ago

“Should have shopped around”

Helpful Report

Posted 6 years ago

“After spending hours trawling through a comparison site, I went direct to Explorer Travel website, completed all the necessary health declarations and found the Platinum Cover to suit our cruise holiday needs. Delighted with how easy it was and the price quoted. Perfect. Thank you.”

Helpful Report

Posted 6 years ago

“First class. I’ve used them before. The quotes are good and instant chat response when I had a question. Highly recommended”

Helpful Report

Posted 6 years ago

“Does what it says on the tin!!”

Helpful Report

Posted 6 years ago

“Excellent service as usual”

Helpful Report

Posted 6 years ago

“I have put in claim for a flight delay only to be ignored by fogg insurance who are supposed to be dealing with the claim, I have read their reviews and they are atrocious, with people giving up on a payout their intiled to, con”

Helpful Report

Posted 6 years ago

“Straight forward easy to understand application and competitive price.”

Helpful Report

Posted 6 years ago

“As I haven't had to use it yet, and as insurance is for future happenings, I cannot really review what has not yet occurred.”

Helpful Report

Posted 6 years ago

“Sales dept very helpful and efficient”

Helpful Report

Posted 6 years ago

“Straightforward application. Friendly staff.”

Helpful Report

Posted 6 years ago

“Excellent cover”

Helpful Report

Posted 6 years ago

“Always very help I have been using you for a few years now and the insurance is very reasonable”

Helpful Report

Posted 6 years ago

“Site easy to use and prices reasonable - have used this company before and had to cancel due to my wife's injury and they were fast and efficient in sending us the cancellation coverage”

Helpful Report

Posted 6 years ago

“Easy quote and application process. Quote was so much cheaper than other companies.”

Helpful Report

Posted 6 years ago

“Easy to use website, and insurance at a reasonable price for a good range of cover including existing health issues.”

Helpful Report

Posted 6 years ago

“I have used your company for several holidays over the last few years and found your customer service excellent.”

Helpful Report

Posted 6 years ago

Explorer Travel Insurance is rated 4.6 based on 5,996 reviews