Explorer Travel Insurance Reviews

Name: Explorer Travel Insurance
Rating: 4.59

4.6 Rating 5,883 Reviews

94 %

of reviewers recommend Explorer Travel Insurance

Company Reviews

Metrics

4.6

Based on 5,883 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchasing the Travel Insurance was quite easy to do. I will only know how good the insurance cover is if I am unfortunate enough to have to make a claim.”

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Posted 5 years ago

“Comprehensive policy which I have now held for three years. Only made one small claim for theft of money and it was handled quick and efficiently.”

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Posted 5 years ago

“Easy to check/order and helpful over medical queries”

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Posted 5 years ago

“Online site is easy to navigate including any medical questions. Price is competitive for my situation. Used the company for the last few years but have so for not had to make a claim. I cannot therefore comment on the claim side of the business which is why I only give 4 stars.”

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Posted 5 years ago

“Fortunately I have never had reason to claim on my previous travel insurances taken with you covering my cruises. However this time my daughter suggested ringing you (I normally apply online) to confirm as she couldn't see any mention of cruise cover apart from cruise extra which stating EXTRA I thought it would cover cabin confinement, loss of trips previously paid for etc. I was told by your admin clerk that from Feb 2019 it was another £100 extra to cover cruise holidays which I had no choice but to pay otherwise my insurance would have been null and void. I just feel that you should have made this clear on your website as other insurers do! I also wonder if I did receive the 10% discount as advertised at the time I insured as there was no evidence of this!”

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Posted 5 years ago

“The insurance covers all my needs and was easy to obtain with the service I received.”

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Posted 5 years ago

“sound but getting too expensive.”

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Posted 5 years ago

“Easy to navigate website. Used explorer last year and had no problems. Will use again.”

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Posted 5 years ago

“Very helpful and polite.”

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Posted 5 years ago

“As your years increase it becomes more difficult to find companies who cater for travel insurance but I am pleased to say that Explorer fulfilled my needs”

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Posted 5 years ago

“Great service every time”

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Posted 5 years ago

“Never had to use it, but is always a good price for the cover”

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Posted 5 years ago

“Covers all my requirements”

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Posted 5 years ago

“never made a claim so cannot really comment”

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Posted 5 years ago

“Am in the fortunate position of not having to use my travel insurance. Those I spoke to in the course of arranging the insurance were polite and helpful.”

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Posted 5 years ago

“The online service is good and easy to use,and the medical conditions are concise and self explanatory although the increase in premium due to age was a bit of a blow,but am still happy with your company !”

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Posted 5 years ago

“Price was good website easy to navigate”

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Posted 5 years ago

“Easy to complete questionnaire. World annual cover for two £200”

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Posted 5 years ago

“Great value and service”

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Posted 5 years ago

“Taking out the Annual Travel policy was relatively straight forward but as I was effectively renewing my previous policy it could have been made easier as I was advised at the outset that I had to re-enter all my details and medical history. Whilst I appreciate that the information needs updating each year it would be much simpler to have something like a re-confirm button for the data that hasn't changed or where there is a need to have the data actively reconfirmed. I was also a little disappointed to find that as I am now over 65 the cover is reduced to a maximum of 30 days per trip (from 45) just when I now have more time to take longer trips. Presumably this is due to health issues as you get older but could there not be a supplementary premium for additional extended trip periods e.g. an extra 15 days, an extra 30 days etc. However, although this may sound like a negative review it isn't, I am happy with the the company, the policy and, subject to price, I expect I will renew again next year.”

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Posted 5 years ago

Explorer Travel Insurance is rated 4.6 based on 5,883 reviews