Executive Pens Direct Reviews

Name: Executive Pens Direct
Address: Galaxy Business Park, Gateshead, Galaxy Business Park, Gateshead, Gateshead
Rating: 4.89

4.9 Rating 3,560 Reviews

98 %

of reviewers recommend Executive Pens Direct

4.9

Based on 3,560 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Executive Pens Direct:

As one of the leading websites for online stationary supplies, we pride ourselves on providing unrivalled service and quality in our products. We stock many major brands such as Parker, Cross, Waterman and Lamy, but also many smaller niche brands that collectors and enthusiasts will love.

We offer a personalised engraving service for most of our products. Our engraved pens make the perfect gifts for birthdays, Christmas and graduation and our engraving is done in-house so orders are shipped quickly and efficiently. In addition there are no minimum order requirements so you can purchase 1-1000 engraved pens. If you would like a price for a bulk quote please contact us as we can offer great discounts.

Our staff are always pleased to talk to a fellow stationery enthusiast so if you have any questions please give us a call or email.

Visit Website

Phone:

0203 3710226

Email:

sales@executivepensdirect.com

Location:

Galaxy Business Park, Gateshead,
Galaxy Business Park, Gateshead
Gateshead
NE21 4SQ

Executive Pens Direct 5 star review on 18th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Package arrived on time in excellent condition!”

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Posted 2 years ago

“Very quick service. Very happy with the product.”

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Posted 2 years ago

“I’m delighted with my new pen case…very high quality and very good price!!! Would recommend Pens Direct to anybody wanting to buy a pen or pen case…”

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Posted 2 years ago

Good morning Sharon, Thank you very much for your order with us & for your 5 star review! We are glad to hear that you are happy with your Faux Leather Pen Case. Kind regards, Louisa Marketing @ Executive Pens Direct

Posted 2 years ago

“Fast efficient service and a great product as well...”

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Posted 2 years ago

“I bought a Parker pen and refill as a gift for my sisters 40th birthday and she loved it. It arrived really quickly and was well packaged; Very happy with my purchase! :)”

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Posted 2 years ago

Good morning Hannah, Thank you very much for your order with us & for your 5-star review! We are glad to hear that you are happy with your Parker Jotter XL Monochrome Matte Rose Gold Ballpoint Pen and that your sister loved her present. Kind regards, Louisa Marketing @ Executive Pens Direct

Posted 2 years ago

“Good service. Got what I ordered. Timely. Happy days. Thank you”

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Posted 2 years ago

“Thank you. Quite pleased”

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Posted 2 years ago

“Product (pencil leads) and service excellent”

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Posted 2 years ago

Good morning Dave, Thank you very much for your order with us & for your 5 star review! We are glad to hear that you are happy with your pencil leads. Kind regards, Louisa Marketing @ Executive Pens Direct

Posted 2 years ago

“quick and prompt”

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Posted 2 years ago

Good morning Saul, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa Marketing @ Executive Pens Direct

Posted 2 years ago

“Great service and very happy with cartridges.”

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Posted 2 years ago

“The ordering and delivery process was very easy and efficient, and my items arrived quickly. Unfortunately, there was a problem with one of the items (some ink), but the return and refund were dealt with in a very friendly way without any difficulties and I received my refund promptly.”

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Posted 2 years ago

“Very quick delivery, and quality pen.”

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Posted 2 years ago

“Great service from Executive Pens, prompt postage and lovely pens. Thank you.”

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Posted 2 years ago

“Very easy to make the order and very quick delivery, even with the postal strikes. Thank you so much for the great Customer Service, will order again.”

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Posted 2 years ago

Hi Christine, Thank you very much for your order with us & for your 5 star review! We are glad to hear that you are happy with your Lamy Pen Set and that we managed to get your order to you in a timely fashion. Kind regards, Louisa Marketing @ Executive Pens Direct

Posted 2 years ago

“I like to have different coloured ink for my fountain pens rather than the usual black or blue and Executive Pens Direct has lots of choice, red, green, purple, brown, turquoise and fast delivery too”

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Posted 2 years ago

Good afternoon Joe, Thank you very much for your order with us & for your 5 star review! We are glad to hear that you are happy with our range of different ink. Kind regards, Louisa Marketing @ Executive Pens Direct

Posted 2 years ago

“Very fast delivery and well packaged perfect thank you”

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Posted 2 years ago

“I ordered black ink ball point pen and you gave me a blue ink ball point pen, not what I paid for! Pen itself looks very nice.”

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Posted 2 years ago

Hi Jake I am very sorry for any confusion you have had here. I can see you ordered the Parker IM Black trim ballpoint pen, meaning the pen itself is black coloured and the engraving comes out gold. Unfortunately all of the Parker IM ballpoint pen range are supplied by Parker with Blue ink as standard, however we do offer an extra black or blue refill as an addon on the product itself so that you can change the ink. Alternatively we can do this for you after you place your order, just drop us a quick message and we can do this. I am pleased you like the pen itself, if you do need any more help or would like any black refills please just drop us a message and we can organise this for you. Have a great day. Kind regards Andrew Exec Pens Team

Posted 2 years ago

“Fast efficient service, for a gift to my two grandchildren of Faber Castell painting pencils, at a competitive price. Thank you.”

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Posted 2 years ago

“The pens were okay, came with ink etc so that was nice but the engraving wasn't the best”

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Posted 2 years ago

Hi Keeley I am so sorry you were not as pleased with the engraving as you had hoped. I would like to find out if there was any specific issues or concerns you had with the finish as we have had really good feedback regarding our engraving. These pens are laser etched so we remove the black lacquer with a laser which allows us to give a very detailed and intricate engraving finish. We don't drag engrave these pens because the lacquer is very brittle and can chip while using a diamond engraving tip. We believe the laser finish gives a cleaner and more lasting finish and the engraving comes out a nice shiny gold to complement the gold trims of the pen. However we are always looking to hear feedback from our customers both good and bad to learn how we can continually improve our offering in future. Thanks for your valuable feedback, if there is anything else we can help with please let us know. Have a great day Kind regards Andrew Exec Pens Team

Posted 2 years ago

“Outstanding service! Couldn’t recommend more! Would definitely use again :)”

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Posted 2 years ago

Executive Pens Direct is rated 4.9 based on 3,560 reviews