Executive Pens Direct Reviews

Name: Executive Pens Direct
Address: Galaxy Business Park, Gateshead, Galaxy Business Park, Gateshead, Gateshead
Rating: 4.89

4.9 Rating 3,757 Reviews

98 %

of reviewers recommend Executive Pens Direct

4.9

Based on 3,757 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Executive Pens Direct:

As one of the leading websites for online stationary supplies, we pride ourselves on providing unrivalled service and quality in our products. We stock many major brands such as Parker, Cross, Waterman and Lamy, but also many smaller niche brands that collectors and enthusiasts will love.

We offer a personalised engraving service for most of our products. Our engraved pens make the perfect gifts for birthdays, Christmas and graduation and our engraving is done in-house so orders are shipped quickly and efficiently. In addition there are no minimum order requirements so you can purchase 1-1000 engraved pens. If you would like a price for a bulk quote please contact us as we can offer great discounts.

Our staff are always pleased to talk to a fellow stationery enthusiast so if you have any questions please give us a call or email.

Visit Website

Phone:

0203 3710226

Email:

sales@executivepensdirect.com

Location:

Galaxy Business Park, Gateshead,
Galaxy Business Park, Gateshead
Gateshead
NE21 4SQ

Executive Pens Direct 5 star review on 1st September 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was very quick and easy to choose the pen, write the inscription and choose the font. I could pay by PayPal, which is safe and easy too. The only problem was I tried a few times to do this transaction using an Android smart phone, which wouldn't work, so as a last resort used my home computer, which did. The pen was delivered quicker than I was expecting and I was very pleased with it. Thankyou”

Helpful Report

Posted 8 years ago

Hi Belinda, Thank you for your great review, I am pleased you were happy with our service and your engraved pen. We are always looking to improve our service, and I have raised the issue you had with Paypal on your Android, with my team. Hopefully it will no longer be an issue. Kind regards Abby

Posted 8 years ago

“Delivery was on time and order was as asked for. Good service.”

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Posted 8 years ago

Hi, Thank you for leaving us feedback. We listen to every review and if there are any ways at all we can improve, we love to hear about them as it enables us to improve our service for others. If you need any more help please don't hesitate to contact us. Best regards Abby

Posted 8 years ago

“Arrived on time and engraved well on the pen”

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Posted 8 years ago

“Dispatch could have been quicker, especially as I paid for express delivery. Once dispatched, though, delivery was express. However, the product arrived well packaged and as described.”

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Posted 8 years ago

“The service for ordering was easy and delivery quick but the item i got was not what i was expecting as i thought it was a zipped up case but the one that came was not, i feel it may of been the cheaper option but to busy to check as needed the folder straight away. All said and done i would use them again”

Helpful Report

Posted 8 years ago

Good Morning Karin, Thank you for your review. It is most welcome. I have double checked your order and indeed you ordered the item without the zipper closure. I am sorry if it is not what you were looking for. If you would like to return the item for a refund or exchange please feel free to contact me via email or call us and I will help you out. If you need any other advice on choosing a product please feel free to ask, we are always happy to help out. Have a great day Abby

Posted 8 years ago

“Ordered pen process very easy .Pen arrived quickly and looks nice as its for a present can't say any more only that it will be living in Australia”

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Posted 8 years ago

“A beautiful pen, bought for my Daughter who had been promoted. She was extremely happy with it. Arrived fast, in beautiful gift wrapping.”

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Posted 9 years ago

“the engraving was well done. delivery was certainly fast.”

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Posted 9 years ago

“--------------”

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Posted 9 years ago

“They had the ink I wanted, but the delivery took a bit too long.”

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Posted 9 years ago

“I bought an engraved Parker IM Pen set in February and less than a month later the fountain pen dried up and wouldn't work. A change of cartridge had no effect and a telephone call to Executive pens direct led to a very helpful lady saying she would email instructions to flush the pen but as yet (two days later) nothing has been received!!”

Helpful Report

Posted 9 years ago

Hi Geoff Thank you for your review. I have spoken to my colleague who sent the email fountain pen flushing instructions on Monday for you. Could you just check your emails again, and I will also resend the email now to see if it comes through this time. Please give us a call if you need any more help. Best regards Abby

Posted 9 years ago

“Quick and easy transaction, thank you”

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Posted 9 years ago

“Very pleased with this pen. Bought as a Christmas present for my daughter and she was delighted with it.”

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Posted 9 years ago

“As expected arrived really quickly”

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Posted 10 years ago

“The most recent purchase was a Lamy fountain pen. It looks a little bit on the chunky side but writes very well. Cartridges are readily available and the pen is comfortable and easy to use and maintain. The service is quick and simple and your order is delivered straight to your door. Sign for the delivery and the transaction is complete. If you have any questions or problems both are quickly delt with. In the event of product failure the problem is taken care of as quickly as possible. I have now used this service a few times and I have never been let down. Frank Cooper.”

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Posted 10 years ago

Executive Pens Direct is rated 4.9 based on 3,757 reviews