Executive Pens Direct Reviews

Name: Executive Pens Direct
Address: Galaxy Business Park, Gateshead, Galaxy Business Park, Gateshead, Gateshead
Rating: 4.89

4.9 Rating 3,603 Reviews

98 %

of reviewers recommend Executive Pens Direct

4.9

Based on 3,603 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Executive Pens Direct:

As one of the leading websites for online stationary supplies, we pride ourselves on providing unrivalled service and quality in our products. We stock many major brands such as Parker, Cross, Waterman and Lamy, but also many smaller niche brands that collectors and enthusiasts will love.

We offer a personalised engraving service for most of our products. Our engraved pens make the perfect gifts for birthdays, Christmas and graduation and our engraving is done in-house so orders are shipped quickly and efficiently. In addition there are no minimum order requirements so you can purchase 1-1000 engraved pens. If you would like a price for a bulk quote please contact us as we can offer great discounts.

Our staff are always pleased to talk to a fellow stationery enthusiast so if you have any questions please give us a call or email.

Visit Website

Phone:

0203 3710226

Email:

sales@executivepensdirect.com

Location:

Galaxy Business Park, Gateshead,
Galaxy Business Park, Gateshead
Gateshead
NE21 4SQ

Executive Pens Direct 5 star review on 18th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service at a reasonable price compared with some greedy overcharging companies”

Helpful Report

Posted 1 year ago

Hi John, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa Northeast Trophies

Posted 1 year ago

“I was pleased how easily my gift of a Pen for a friend arrived in a timely manner and I was kept informed every step of the way as to its progress. My friend was delighted.”

Helpful Report

Posted 1 year ago

Hi Margaret, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa Executive Pens Direct

Posted 1 year ago

“All exactly as expected”

Helpful Report

Posted 1 year ago

Hi Gordon, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa Executive Pens Direct

Posted 1 year ago

“Pen arrived in a reasonable time with correct engraving and looks fine. However, as it is for a gift it is hard to say more...”

Helpful Report

Posted 1 year ago

Hi Jill, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa Marketing @ Executive Pens Direct

Posted 1 year ago

“Delivered quickly & safely. Looks as 8ntrnet page described & engraving is just right. As it is a present which has not yet been given, not sure about how it writes.”

Helpful Report

Posted 1 year ago

Hi Christine, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa Marketing @ Executive Pens Direct

Posted 1 year ago

“They were great and prompt. Thanks”

Helpful Report

Posted 1 year ago

Hi Marion, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa Marketing @ Executive Pens Direct

Posted 1 year ago

“Martin fuller”

Helpful Report

Posted 1 year ago

Hi Jula, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa Marketing @ Executive Pens Direct

Posted 1 year ago

“A good selection of pens at a fair price Very fast delivery Can recommend”

Helpful Report

Posted 2 years ago

Dear Tim, Thank you so much for your review of your experience with Executive Pens Direct! We greatly appreciate your feedback and are thrilled to hear that you had a positive experience with us. Our team works hard to ensure a fast delivery service, so we're delighted that you were satisfied with your order's prompt arrival. Your recommendation means a lot to us, and we look forward to serving you again in the future. If you feel there is anything else we could have done to get that extra star, please feel free to reach out as we are working hard to give the best experience we can to all our customers. Best regards, Andrew Executive Pens Direct Team

Posted 2 years ago

“The ink is fine, delivery was good Do you do Blotting Paper, or know where we could get some?”

Helpful Report

Posted 2 years ago

Posted 1 year ago

“Pens were brilliant and the packet of Haribos that came along an unexpected delightful surprise for my daughter. One star short as delivery did take some time.”

Helpful Report

Posted 2 years ago

Hi Sunita, Thank you very much for your order with us & for your 5 star review! We are glad to hear that you are happy with your Legami Halloween Erasable Gel Pen Set and our service. We're sorry to hear the courier's delivery disappointed you. Kind Regards, Louisa Marketing @ Executive Pens Direct

Posted 2 years ago

“Great service”

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Posted 2 years ago

“Beautiful pen, really pleased with it. I paid for it to be delivered the next day, but unfortunately it arrived two days late. Executive Pens were very good when I contacted them, but couldn't solve the problem as it was a carrier issue. I'm expecting a postage refund.”

Helpful Report

Posted 2 years ago

Hi Frances, Thank you very much for your order with us. We are glad to hear you are happy with your pen and our service. I'm pleased to confirm the refund was sent on July 25th so it should have been returned to your available balance now. Kind regards, Louisa Marketing @ Executive Pens Direct

Posted 2 years ago

“Managed to find the exact fountain pen nib I needed thriugh Executive Pens. They delivered the item very quickly with no fuss.”

Helpful Report

Posted 2 years ago

Good morning Elaine, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa Marketing @ Executive Pens Direct

Posted 2 years ago

“great product, fast delivery.”

Helpful Report

Posted 2 years ago

Good morning Norman, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa Marketing @ Executive Pens Direct

Posted 2 years ago

“Very good service, will use you again.”

Helpful Report

Posted 2 years ago

Good afternoon Andrew, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa Marketing @ Executive Pens Direct

Posted 2 years ago

“Easy to order etc. and fast delivery. I was a tad disappointed with the quality of the Parker ballpoint, especially for the price I paid, and more disappointed to see that it was made in China. The engraving was perfect.”

Helpful Report

Posted 2 years ago

Hi Mr Boyd, Thank you for your order with us. We're pleased that you were happy with our service and engraving quality. Parker decided to move the Parker IM manufacturing to China, but the rest of the Parker range is still made in France. Kind regards, Louisa Marketing @ Executive Pens Direct

Posted 2 years ago

“Great speedy service”

Helpful Report

Posted 3 years ago

Good morning Hil, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa Marketing @ Executive Pens Direct

Posted 3 years ago

“quick and prompt”

Helpful Report

Posted 3 years ago

Good morning Saul, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa Marketing @ Executive Pens Direct

Posted 3 years ago

“Very good service. Pens are great and we're cheaper than anywhere else I looked. Delivery delayed but that was probably due to the Royal Mail strikes. Surprise tank you gift of a packet of sweets. Will definitely look here first in the future.”

Helpful Report

Posted 3 years ago

Hi Beverley, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa Marketing @ Executive Pens Direct

Posted 3 years ago

“Quick process and value for money”

Helpful Report

Posted 3 years ago

Good afternoon, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa Marketing @ Executive Pens Direct

Posted 3 years ago

Executive Pens Direct is rated 4.9 based on 3,603 reviews