Executive Pens Direct Reviews

Name: Executive Pens Direct
Address: Galaxy Business Park, Gateshead, Galaxy Business Park, Gateshead, Gateshead
Rating: 4.89

4.9 Rating 3,746 Reviews

98 %

of reviewers recommend Executive Pens Direct

4.9

Based on 3,746 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Executive Pens Direct:

As one of the leading websites for online stationary supplies, we pride ourselves on providing unrivalled service and quality in our products. We stock many major brands such as Parker, Cross, Waterman and Lamy, but also many smaller niche brands that collectors and enthusiasts will love.

We offer a personalised engraving service for most of our products. Our engraved pens make the perfect gifts for birthdays, Christmas and graduation and our engraving is done in-house so orders are shipped quickly and efficiently. In addition there are no minimum order requirements so you can purchase 1-1000 engraved pens. If you would like a price for a bulk quote please contact us as we can offer great discounts.

Our staff are always pleased to talk to a fellow stationery enthusiast so if you have any questions please give us a call or email.

Visit Website

Phone:

0203 3710226

Email:

sales@executivepensdirect.com

Location:

Galaxy Business Park, Gateshead,
Galaxy Business Park, Gateshead
Gateshead
NE21 4SQ

Executive Pens Direct 5 star review on 1st September 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They are just as I ordered, the only thing that I thought could be improved was to smooth the engraving, it feels quite rough.”

Helpful Report

Posted 1 year ago

Dear Mary, Thank you for your feedback, and we're glad to hear the items arrived just as you ordered. We’re sorry to learn that the engraving felt rough — this is not the standard we aim to set, and we want every item to be finished to the highest quality. Your comments are very helpful, and we’d really appreciate the opportunity to look into this further for you. Please don’t hesitate to get in touch with our team directly so we can investigate and help put things right. Kind regards, The Executive Pens Direct Team

Posted 1 year ago

“Checkout and delivery was fast and the engraving was high quality (but slightly uneven on one of the 2 pens ordered).”

Helpful Report

Posted 1 year ago

Dear Shaun, Thank you for your feedback. We’re pleased to hear that the checkout and delivery were fast and that you were happy with the engraving quality overall. We’re sorry to hear that one of the pens had slightly uneven engraving — this is not the standard we strive for. Please do get in touch with us directly so we can look into this and find a suitable solution for you. Thank you again for bringing this to our attention. Kind regards, Louisa Executive Pens Direct

Posted 1 year ago

“Kaweco,fine, pen nib arrived in good condition and in reasonable time. It did,however, need some tweaking to get it to write correctly; this,apparently, is normal for this nib. I'm not sure what to think about the free packet of 'gummies' !”

Helpful Report

Posted 1 year ago

Hi Ray, Thank you for your order and feedback. We're glad to hear the Kaweco fine pen nib arrived in good condition and within a reasonable time. It’s true that some nibs may need a little tweaking to get them writing just right, and we appreciate your understanding on that. As for the free packet of sweets, we like to include these as a little thank you to our customers.. We truly appreciate your support and hope to assist you again in the future. Kind Regards Louisa

Posted 1 year ago

“I was impressed by the wide range of options on the website, catering to every stationery enthusiast's needs. After browsing through a few, I found a Noodler’s fountain pen that seemed perfect for me. The ordering process was smooth, and my pen arrived on time. I was thrilled to own a fountain pen again after years, but as mentioned in the description, it had a slight odour. I read online that airing it out in the sun would help, so the next day, without having used it, I placed it on my balcony. Unfortunately, a curious bird mistook it for food and attempted to fly off with it. Realizing its mistake, it dropped the pen from at least three stories high, and it fell down on the pavement, making it completely unusable. Of course, this was no fault of Executive Pens Direct, but since I never got the chance to actually use the pen, I reached out to customer service, hoping they might take pity on my rather bizarre misfortune. Unfortunately, they couldn’t offer a replacement. I’d love to repurchase, but for now, that particular pen is out of stock. Hopefully, it returns soon!”

Helpful Report

Posted 1 year ago

“Although I only ordered some inks, I received what I I ordered very promptly.”

Helpful Report

Posted 1 year ago

Hi Stephen, Thank you very much for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa Executive Pens Direct

Posted 1 year ago

“Good nib . Don't like the plastic”

Helpful Report

Posted 1 year ago

“Delivered very quickly Looking forward to writing ✒️”

Helpful Report

Posted 1 year ago

Hi John, Thank you for your second order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa Executive Pens Direct

Posted 1 year ago

“The Customer Service was very helpful (taking 1 star off here because they gave me wrong information about one of the products they sell, my BENU fountain pen came with a converter even though they stated it wouldn't which led me to buy a spare converter that I do not need now), the order was shipped quickly and arrived safely. I am super happy with my pen and will consider buying from Executive Pens again!”

Helpful Report

Posted 1 year ago

Thank you for your kind words and for taking the time to share your experience with us! We’re delighted to hear that you found our customer service helpful and that your order arrived safely. Most importantly, we’re thrilled that you’re happy with your BENU fountain pen—it’s a wonderful choice! We appreciate your feedback about the product information. We apologise for the confusion regarding the converter and for any inconvenience this caused. Your experience highlights an area we need to improve, and we’ll ensure our BENU product descriptions are updated to avoid similar issues in the future. If there’s anything we can do to make up for the spare converter you purchased, please don’t hesitate to reach out to our customer service team. We’d be happy to assist further. Thank you for considering us for future purchases. We look forward to helping you again soon! Kind regards, Andrew Exec Pens Team

Posted 1 year ago

“Excellent service at a reasonable price compared with some greedy overcharging companies”

Helpful Report

Posted 2 years ago

Hi John, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa Northeast Trophies

Posted 2 years ago

“I was pleased how easily my gift of a Pen for a friend arrived in a timely manner and I was kept informed every step of the way as to its progress. My friend was delighted.”

Helpful Report

Posted 2 years ago

Hi Margaret, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa Executive Pens Direct

Posted 2 years ago

“All exactly as expected”

Helpful Report

Posted 2 years ago

Hi Gordon, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa Executive Pens Direct

Posted 2 years ago

“Pen arrived in a reasonable time with correct engraving and looks fine. However, as it is for a gift it is hard to say more...”

Helpful Report

Posted 2 years ago

Hi Jill, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa Marketing @ Executive Pens Direct

Posted 2 years ago

“Delivered quickly & safely. Looks as 8ntrnet page described & engraving is just right. As it is a present which has not yet been given, not sure about how it writes.”

Helpful Report

Posted 2 years ago

Hi Christine, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa Marketing @ Executive Pens Direct

Posted 2 years ago

“They were great and prompt. Thanks”

Helpful Report

Posted 2 years ago

Hi Marion, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa Marketing @ Executive Pens Direct

Posted 2 years ago

“Martin fuller”

Helpful Report

Posted 2 years ago

Hi Jula, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa Marketing @ Executive Pens Direct

Posted 2 years ago

“A good selection of pens at a fair price Very fast delivery Can recommend”

Helpful Report

Posted 2 years ago

Dear Tim, Thank you so much for your review of your experience with Executive Pens Direct! We greatly appreciate your feedback and are thrilled to hear that you had a positive experience with us. Our team works hard to ensure a fast delivery service, so we're delighted that you were satisfied with your order's prompt arrival. Your recommendation means a lot to us, and we look forward to serving you again in the future. If you feel there is anything else we could have done to get that extra star, please feel free to reach out as we are working hard to give the best experience we can to all our customers. Best regards, Andrew Executive Pens Direct Team

Posted 2 years ago

“The ink is fine, delivery was good Do you do Blotting Paper, or know where we could get some?”

Helpful Report

Posted 2 years ago

“Pens were brilliant and the packet of Haribos that came along an unexpected delightful surprise for my daughter. One star short as delivery did take some time.”

Helpful Report

Posted 2 years ago

Hi Sunita, Thank you very much for your order with us & for your 5 star review! We are glad to hear that you are happy with your Legami Halloween Erasable Gel Pen Set and our service. We're sorry to hear the courier's delivery disappointed you. Kind Regards, Louisa Marketing @ Executive Pens Direct

Posted 2 years ago

“Great service”

Helpful Report

Posted 3 years ago

“Beautiful pen, really pleased with it. I paid for it to be delivered the next day, but unfortunately it arrived two days late. Executive Pens were very good when I contacted them, but couldn't solve the problem as it was a carrier issue. I'm expecting a postage refund.”

Helpful Report

Posted 3 years ago

Hi Frances, Thank you very much for your order with us. We are glad to hear you are happy with your pen and our service. I'm pleased to confirm the refund was sent on July 25th so it should have been returned to your available balance now. Kind regards, Louisa Marketing @ Executive Pens Direct

Posted 3 years ago

Executive Pens Direct is rated 4.9 based on 3,746 reviews